EVELYN G. DIAZ

***** ***** **** – Apt ****. Jacksonville, FL 32225

813-***-**** ac20vr@r.postjobfree.com

CAREER TARGET:

Billing CRM Specialist

EDUCATION

Pursuing a degree in Business Administration

Hillsborough Community College - Tampa, FL – Expected Graduation 12/2019

Work Related Special Projects:

Billing & CRM Configuration professional

Supported the transition and implementation from CSG to ICOMS billing system to our outer markets.

TECHNICAL SKILLS

Billing System: ACSR, ICOMS, CRM

Applications: CARL (Construction Request System), Remedy Ticketing System, MS Office Suite

Operating systems: Windows XP, 7

LANGUAGE SKILLS: Fluent in Spanish

EXPERIENCE:

Charter Communications – Spec, Billing System 2012- Present

Responsible for configuring/implementing - System Parameters, Rate Master, Taxes, Prerequisites, Campaigns, Package, Rate Adjustment, Security groups, Seasonal, House Maintenance, Step-Letter Processing and Occurrence/Port/Equipment parameters into the system for all our Spectrum Markets.

Configure security access to the billing system for new and existing employees as well as contractors/vendors

Responsible for research, audit and correct customers individual accounts on a case by case basis.

Perform system data backups and participated on disaster recovery exercises.

Work on defining procedures for monitoring; evaluate, diagnose and establish work plans to resolve any billing system issues.

Involved with project support, documentation, and testing as well as user assistance/triage.

Bright House Networks – Billing Operations Specialist 2008 – 2012

Responsible for house builds for the Tampa Bay Division using Property Appraiser sites and company proprietary mapping system ESRI, maintained Public WIFI user accounts.

Complementary Service for the Tampa Bay Division – assisting internal customers with new/transfer of services account, audits, and archiving, maintain the integrity of the house record files.

Bright House Networks – Collection Specialist 2006-2008

Processed work orders for all installation, trouble call, disconnects accounts

Verify correct services on customers account and Resolved General Manger’s escalation tickets

Monitor outages using advanced system tools and Remedy ticketing system

Oversee business phone customer’s interruptions and outage resolution

Processed payment arrangements

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