Supply Chain

Dan Mercado

**** **** **** *****, *******, AZ ***50

Mobile: 602-***-****

Email: ********@*****.***

Objective: To obtain employment that allows me to best utilize my combination of education, work history, and skill set in order to become part of a team that drives business success.

Education: Grand Canyon University - Phoenix, AZ; 2011 - 2014

Master of Business Administration

Work History

2016 – 2017 Revlon – Phoenix, Arizona

Customer Logistics – Walgreens and Ulta

Process and monitor purchase orders from creation to delivery

Ad hoc reporting on delivery details, in-stock rates, orders vs. budgets, KPI

Promotions management with outside sales teams

2011 - 2016 Grand Canyon University - Phoenix, Arizona

Enrollment Counselor

Guide prospective students through the admissions process

Answer questions relating to online program requirements, transfer credits, payment options

Ensures students have a clear understanding of the time and money commitment, technology and academic skills required to be a successful student

Act as first point of contact for students to assist in handling academic, financial, or university procedural issues

Retention until student graduates

Named Enrollment Counselor of the Quarter in 2014

2009 – 2011 National Automart - Phoenix, Arizona

Fleet Sales Representative

Generate and follow up on retail and business to business sales leads via internet and point of sale marketing

Customer service and retention

Sales reporting

Achieved a 99% customer satisfaction rating on eBay

1992 – 2009 CSK Auto, Inc. - Phoenix, Arizona

Website Specialist

Monitor e-commerce wholesale/business-to-business sales website

Sales and KPI reporting

Create website awareness via internet, point of sale, and print marketing

Increased user counts over 350% and monthly sales over 1000% over a two year period

Inventory Analyst

All aspects of supply chain management

Purchase order creation and tracking

Demand planning/forecasting

Data management/business intelligence reporting

Liaison between suppliers, warehouses, and retail stores

Received numerous awards for exceptional in-stock rates

Ad hoc reporting saved the company over $250,000

Store Operations

Review store procedures for efficiency

Suggest, create, test, and assist in implementing new procedures

Store Management

Inventory control

Human resource management

Money management

Merchandising

Customer service

Named Employee of the Month numerous times

Store consistently exceeded sales goals on daily/monthly/yearly basis

Skill Set

Proficient in Microsoft Office Suite: Word, Excel, Access, PowerPoint, and Outlook

Inventory control systems: AS400, E3, and SAP

Customer Relationship Management, including DealerTrack

Automotive Investment Group sales training

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