Quality Manager
Resume:
RALPH S. SULSER
Bennettsville SC. 29512
Cell Ph. 843-***-****
e-mail: ***********@*******.***
BACKGROUND SUMMARY:
Certified Quality Engineer (ASQ) with extensive experience in quality engineering, senior quality management, senior plant manufacturing manager, and national sales manager. CQE includes Six Sigma Green Belt equivalent training. I have successfully planned, developed, implemented, and obtained approval for Quality Systems to comply with ISO 9001/TS16949 initial and re-certification registration of the quality systems. Further, directed implementation of Supplier Quality Management development. I am a Senior Member of ASQ, and also a RAB Accredited Lead Auditor Automotive ISO 9001:2000/TS16949, Boeing Aerospace Lead Auditor AS9100C, ISO9001/TS16949 Internal Auditor, and ISO14001 Environmental Internal Auditor. Employee Involvement Team Facilitator, Cost reduction management /analysis as Project Manager. Cost of Quality improvement expertise, SPC, SPC Training, data analysis, CPK, FMEA, PPAP, TQM, EI Training, Team Problem Solving Training, ISO/QS 9000/TS16949 Implementation &Auditing. ISO/TS16949:2002 Training includes: Transition to TS16949 from QS-9000 by Q.A.I., TS16949 Management Introduction, TS16949 Gap analysis, Risk Analysis. Taught basic SPC for Continuing Ed. Class at Northeastern Technical College.
EXPERIENCE:
Jan. 2010 to Present: Boeing Charleston, SC, Boeing 787 Program
Quality Management Systems-Quality Engineering, Internal Auditor, Compliance Focal.
RQSO Lead Internal Auditor, Compliance Surveillance, QMS Assessment Project Manager, and QBM Process Monitor Compliance Focal/ Auditor for all surveillances of all operations and buildings for compliance to Boeing PROs, BPIs, D-Docs. As well as ISO-AS9100 and FAA requirements. Initiated Corrective Action Requests, and follow up RCCA issues for closure. Trainer for PVO assessors, ethics investigations.
2001to Dec.2009: Musashi South Carolina, Automotive gears, gear assemblies, hot forging, machining, heat treat processes.
Quality Manager. TS16949 Coordinator, Quality Systems Management Rep., Lead Auditor for ISO9001/TS16949:2002.
Customer base of Ford, Dana, Honda
*Planned, developed and managed ISO/TS16949 Quality Systems project, implemented, achieved our 1st registration in 2005 and 2nd
registration in 2008
*Developing Ford Q1 quality system and have preliminary acceptance by Ford STA
*Originated and initiated quality manual, and all procedures for ISO/TS16949 Quality Management System compliance for all operations
*Located and organized management and associate training for ISO/TS16949
*ISO 14001:2004 Internal Auditor and implementation, and safety audits
*Customer and Supplier relations and communications.
*Trained associates in Quality Management System requirements, direct work assignments
*Lead Auditor functions, schedules, follow up, closure, implemented Document Control System
*Coordinated department managers assistance for compliance to quality system requirements
* Provided all new associate orientation to QMS ISO9001/TS16949
1999 to 2001 Rockwell Automation, Clio, SC-manufacturer of steel conveyor pulleys.
Quality Engineer responsible for ISO9000 quality system compliance, SPC, and 6 Sigma documentation, quality cost reductions, and audits of products, processes, and systems.
*Developed formalized system to identify, quantify and report costs of quality, and causes
* FARO CMM basic layout of metal stamped parts for conveyor motor mounts
*Implemented SPC software and analysis on each product line and department.
*Facilitated and trained employee problem solving teams to identify root causes and corrections.
*Initiated customer warranty analysis for corrective actions.
*Designed and purchased inspection fixtures for self inspection.
*Generated process/product FMEA s to identify and prevent potential product/process failures.
1998 to 1999 So. Charleston Stamping Mfg. -Major automotive supplier to Mercedes, G.M.
Quality Engineer/Group Leader. QS & ISO 9000 approved.
*Achieved full compliance to ISO/QS9000 systems requirements.
*Supervised QC CMM layout technicians, and QC inspectors for GM and Mercedes body parts
*Directed inspection/technicians work assignments, and instructions.
*Generated process flow, Control Plans, and FMEA prevention analysis.
*Initiated non conforming cause analysis, corrective actions.
1994 to 1998 RJF International (Formerly B.F. Goodrich), Marietta, Ohio
Large PVC manufacturer of commercial wall covering, extruded sheet and profiles.
Quality Assurance Manager
*Established and managed quality department, & P.T. Lab of six salaried employees.
*Incorporated Q.M.S.,& S.P.C. systems to comply with I.S.O. 9000.
*Generated $300,000/yr. reduction in defective waste, via organizing and leading Employee Involvement Team Training.
*Initiated and implemented quality cost system to identify improvement objectives and cost reductions.
*Developed and administered customer quality complaint feedback system to identify improvements.
1976 to 1994 GenCorp, Rigid Plastics Division, (formerly General Tire, Plastics Div.) Newcomerstown, Oh
Plant Manufacturing Manager, 1992 to 1994
*Directed operations of a 180 employee plant with an annual sales volume of $26 million of rigid vinyl plastics products.
*Achieved 20% productivity improvement.
*Generated $200,000 reduction in yearly operating costs by reducing material costs and increasing productivity .
*Attained highest plant safety rating in all of 14 U.S. GenCorp operations.
National Sales Manager, 1989 to 1992
*Directed all marketing and sales functions for U.S. and Canada. Managed six salaried representatives.
*Achieved 15% sales growth in first year.
*Managed $16,000,000 in annual sales by developing marketing strategy and pricing structures, and customer relationship building..
Quality Manager, 1985 to 1989
*Directed implementation of T.Q.M. Managed six people including P.T. Lab, performed FAA/FAR flammability testing and issued certifications..
*Facilitated EI Teams to attain 100% reductions of aircraft interior sheet defects and reduced complaints to zero.
*Initiated SPC data analysis, internally and bench marked competitor products. Initiated SPC to justify capital equipment repairs.
GenCorp Reinforced Plastics Div., Marion, IN Manufacturer of SMC reinforced plastic products, Ford, GM, Mack Truck Tier 1 automotive supplier.
Quality Manager, 1976 to 1982
*Directed 32 employees in quality control, laboratory and layout inspection organizations, while incorporating T.Q.M. and Ford/GM Quality Systems, and training employees in scrap reduction methods.
*Achieved 50% reduction in scrap costs via root cause corrective actions for Corvette and Ford body panels.
*Attained full approval from Ford, GM, Chrysler and Mack Trucks for quality system.
1982 to 1985 Lake Odessa Products, Inc., Lake Odessa, Michigan, Producer of metal stampings and assemblies for GM, Ford, automotive industry.
Director of Quality - 3 Plants
* Developed and implemented Automotive Compliant Q.M.S. systems.
*Managed quality systems function for three metal stamping and assembly plants.
*Directed force of six salary and hourly.
*Achieved full compliance rating in GM quality measurements.
*Developed and taught S.P.C. to supervisors, engineers and managers.
*Implemented Supplier QMS and development
Computer Skills: Boeing engineering applications, Windows 10, Microsoft Outlook, Word, Excel, Harvard Graphics,Stat Graphics, SPC-PC-IV, Visio Flow
PROFESSIONAL CERTIFICATIONS:
Certified Quality Engineer - American Society for Quality
Boeing Lead Auditor AS9100C
RAB Accredited Lead Auditor ISO 9001:2000/TS16949:2002
ISO9001:2000/TS16949:2002 Internal Auditor-Jan Roovers Associates
ISO 14001 Environmental Internal Auditor QMI, John Lynch, Lead Auditor
I.S.O. 9002 Auditor - ASQ Section/General Electric
QS-9000 Auditor Lemming Consultants
Quality Analyst - Q.R.I
TS16949:2002 Transition from QS-9000-Q.A.I.
TS 16949:2002 Management Introduction-Jan Roovers Associates
PROFESSIONAL ASSOCIATIONS:
American Society for Quality Control - Senior Member
Newcomerstown, OH Chamber of Commerce
EDUCATION:
C.Q.E. Quality Engineering, A.S.Q. Quality Institute
Quality Engineering, StataMatrix Institute, at Rutgers University
Statistical Process Control, Capitol University, Continuing Ed.
Sales & Market Strategies, American Management Association
Salesmanship, Kellogg, College, Battle Creek, MI
Management/Communications, Marietta College, Marietta, O
Computer Applications, Washington State Com. College, & Kent State Univ.
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