Customer Service/Administrative Assistant

Megan Fleming Tel: 978-***-****

** *** ******, *******, ** 01844 Email: ************@*****.***

Bio: Account/Sales Management, Client Service and Support

Key skills and competencies within retail and E-Commerce environments, national account/ sales management and control, customer/product service and support, assessment management and mitigation. Result driven and orientated with exceptional communication and passion maintaining strong client, partner and vendor relations delivering on expectations, retention and expansion. Tactful under pressure, comfortable with tight schedules, attentive to detail and deadlines, ability to take initiative, and conflict resolution while setting high standards, continuous improvement and commitment to excellence.

Professional Experience:

Jafco Foods, Inc. (Tewksbury, MA) April 2014-Present

National Account Sales Coordinator

Support the National Account 6 person sales team

Manage and field incoming calls for the National Account sales team

Perform monthly audits to identify and assist the sales team in resolving all underperforming accounts

Account level responsibility includes all contact at unit level, place orders for customers, answer product questions and deliveries for National Account sectors

Assist in training new employees and personally cross-trained with other departments

Customer Service/Admininistrative Responsibilities

Work directly with the CEO and COO on running reports and preparing for meetings

Typed documents such as correspondence, drafts, memos, and e-mails

Greeted visitors and determined to whom and when they can speak with specific individuals

Answer order placement calls from customer accounts

Greeted visitors and determined to whom and when they can speak with specific individuals

Manage customer complaints and create solutions that provide value to customer, issue credits and communicate to sales team

Respond to customer inquiries pertaining to product information

Answer order placement calls from customer accounts

Maintain and update customer account information

Respond to customer inquiries pertaining to product information

Resolve product shorts, damages, customer complaints and estimated deliveries with Logistics

Monitor online sales orders for weight increase

Coordinate sample requests with Logistics in a cost effective and timely manner

Address customer queries in coordination with appropriate departments

Send new product samples monthly for each National Account sector to approve

Cover the customers of National Accounts sales representatives when traveling

Send monthly Constant Contacts with current Order Guides

E-Commerce Responsibilities

Audit online webstore to ensure customers are receiving as much information as possible

Critical role in development of new company website

Member of social media marketing team, advising on content for Facebook and Instagram

Enterprise Rent-A-Car (Lawrence, MA) August 2013-April 2014

Management Trainee

Built a rapport with each customer

Learned the backbone of customer service, sales processes, managing national corporate accounts, and marketing to new businesses, body shops and insurance agencies as well as existing contacts

Established a passion for professionalism, customer service and leadership skills as well as strengthening sales and marketing abilities through every day practices

Cumulus Media- NH WOKQ-FM The Shark January 2013-April 2013

Intern

Assisted the promotions and programming departments with the daily contests and prize giveaways.

Trained with the on-air staff for show prep and other programming elements; and other activities that make a radio station run

Cambridge Isotope Laboratories June 2011-January 2013

Intern

Assisted sales and marketing departments through project oriented work including preparing data for technical catalogs/brochures with extreme detail

Maintained customer databases as well as dating customer’s interaction with manufacturer in this database

Organized electronic files outlining chemical syntheses for use by pricing department, as well as

occasional administrative work performed in a timely and professional manner

Proactively engaged in assisting other team members with additional work projects as needed

Demonstrated effective multi-tasking skills by completing all administrative tasks in a time and professional manner

Learned to proficiently use Microsoft Word and Excel

Education:

Bachelor of Arts, Communications May 2013

University of New Hampshire, Durham, NH

Associates Degree, Applied Business Management May 2011

University of New Hampshire, Durham, NH

Skills:

Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook), NetSuite, Constant Contact, Social Media Applications, CRM systems

Contact this candidate