Customer Service Quality Control

Taishi Kinuta

Present Address: #**B Unit B San Carlos Street cor. San Joaquin Street, Plainview, Mandaluyong City 1605

Legal Domicile: 185 Mimasaka city, Okayama prefecture, Japan. 707-0121

Email Address: **************@*****.***

Mobile Phone in the Philippines: 094********

EDUCATION

Aoyama Gakuin University Tokyo, Japan

Bachelor of Arts, Economics March 2006

Asian Theological Seminary Quezon City, Philippines

MA, MDiv, Intercultural and Urban Studies March 2012

EXPERIENCE

Deutsche Bank Group (Deutsche Knowledge Services Pte. Ltd.) Taguig City, Philippines

Operations Senior Analyst, Global Business Services December 2013 - present

Performs crucial role in managing clients, and minimizing risks and losses by ensuring that business activities are carried out in an efficient, controlled, and timely manner.

Ensures that each transaction is captured accurately and in a timely manner following the buying and selling of financial products and services by the bank.

Ensures effective risk management through confirming, settling and reconciling financial transactions all within a tightly controlled environment in adherence with global regulatory requirements.

Constantly applies problem solving and investigative techniques to settlement flow issues and liaises on update trade amendments within pre-requisite systems as required.

Builds and maintains strong relationship with stakeholder groups onshore and offshore and acts as key interface and translator between Tokyo and Manila team.

Rajah Travel Corporation Makati City, Philippines

Documentation Officer October 2012 –June 2013

Liaises with the Embassy of Japan for Japan visa issuing and other processing of requirements for individual and corporate clients

Provides Japanese language support for processing of documents written in Nihongo.

Provides guidelines and offers advice to clients on the official visa processing procedures

Requires verification and authentication of documents submitted by clients and arranges timely and efficient submission to the Embassy of Japan

Prepares travel advisories for information dissemination to clients and observes new issuances of protocols as guided by the Embassy of Japan

Raises red flags for potential fraud (as evident by spurious documents submitted) and suspicious transactions to the management for reporting

Tokyo Coordinating Office Tokyo, Japan

Accountant August – November 2008

Accounting. Handles receipt, invoice details and records corporate expenses such as inventory, salary and payroll, utilities and other government fees and taxes.

Bank Transactions. Sends request and wires bank remittances as required by the daily operation of the office.

Specific consultation. Researches market trends and reports on a specific niche for car industry monitoring, and consolidates such reports to the company’s particular client for weekly submission.

Waseda Ikuei Seminar Tokyo, Japan

Instructor for English, Mathematics, and Japanese Sep 2006 – August 2008

Teaching and Training. Instructs high-school level English, Japanese and Mathematics. Prepares lessons according to curricula set by the institution to an average of 15 students per class. Researches new trends and continuously enhances training materials to adjust to specific levels of adeptness of students.

Consultation. Meets with students to discuss learning goals and improvement posts. Handles meeting with parents for monitoring, feedback and assessment of student’s progress in subject areas enrolled.

Kappa Create, Inc. Tokyo, Japan

Candidate for Area Manager February – August 2006

Customer Service. Meets client satisfaction demands by ensuring high-quality service availability and responding to customer feedbacks.

Quality Control. Ensures that restaurant ingredients used are in top-notch quality. Warrants that sourcing requirements meet stringent Japanese food sanitation and quality control standards.

Operational supervision. Deals with cash and accounting operations, oversees inventory list and inventory planning, and contracts with upgrade of menu ordering system to cater to growing client base.

Administrative supervision. Handles, trains and supervises ten part-time workers in their respective work assignments. Prepares timetables and work shifts to ensure restaurant’s schedule operation would run efficient.

LEADERSHIP

Deutsche Bank Group Manila Reward & Recognition Awards Taguig City, Philippines

Group Award: Team of the Month-GLMFX May 2016

Individual Award: Performer of the Month July 2016

SKILLS

Computer: MS Office Applications particularly MS Outlook and MS Excel.

Language: Fluent in English and Japanese (Native-level)

Interests: has basic understanding of financial markets and regulatory environment

OTHER CERTIFICATIONS

Philippine and Japanese Driving License-holder

Shaolin Kung Fu, 2nd grade (black belt)

Pre- 1st Grade of the STEP Test (Society for Testing English Proficiency)

Level 2 in Kanji Aptitude Test

CHARACTER REFERENCES

Name Home/Office Address Contact No. Relationship

Dr. Danilo Tuazon 157 Dao St. Marikina Godfather

Heights, Marikina 1800 091********

Prof. Lorenzo Bautista #54 Scout Madrinan Former graduate

South Triangle, Q.C. 091******** school professor

Juan Carlos Cousas 99 Scout Fuentebella 632-***-**** Former landlord

Don Tomas Morato, Q.C.

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