Customer Service Manager

Rachel Black

************@*****.***

Cell: 847-***-****

Retail Assistant Manager

Work Experience

Assistant Manager Retail

Walgreens

Deerfield, IL

January 2003-September 2017

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers

Monitor sales activities to ensure that customers receive satisfactory service and quality goods

Inventory stock and reorder when inventory drops to a specified level

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate

Organizing, Planning, and Prioritizing Work

Making Decisions and Solving Problems

Experience with: Barcode scanners, Cash registers, Credit card processing machines, Data entry software

Education

Bachelor's Degree, Political Science and Government Northern Illinois University

Dekalb, IL

August 2001-December 2002

Associate's Degree, Political Science and Government, General Western Illinois University

Macomb, IL

August 1994-December 1998

History Minor

Licenses & Certifications

PhTC - November 2007

Licensed and Certified Pharmacy Technician

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