Technical Support Software
Resume:
MICHAEL SKINNER
Pasadena, California 91103
**********@*****.***
SUMMARY Experienced Information Technology Professional with Systems Administration, Network Administration, and Customer/Technical Support expertise. I have superior technical knowledge, leadership ability and creative problem solving skills. I am an effective communicator with the ability to explain complex concepts and ideas to technical and non-technical individuals.
EDUCATION
Master Degree – Master’s Degree in Management
concentration in Information Systems Security
Colorado Technical University-Colorado
Bachelors of Science, Information Systems
California State University-Long Beach,
High School Diploma
Loyola High School – Los Angeles
EXPERIENCE
Bins Blue LLC –Recycling Company - Senior Consultant – Contract Position
FEB- 2011- present. Providing Office support for staff on a daily basis updating all materials needed to perform daily functions. Provide Service Solutions for company staff regarding all computer related issues. Providing on-call 24/7support to staff as needed for any production, software, or hardware issues. Windows NT, 2000, XP - MS EXCHANGE, HP-UX, IBM-AIX, Unix, Linux
ITTC Properties, Incorporated –Property Management Company- Senior Consultant
Contract Position-March 2012 to present.
Providing Office support for staff on a daily basis updating all materials needed to perform daily functions. Provide Service Solutions for company staff regarding all computer related issues. Providing on-call 24/7support to staff as needed for any production, software, or hardware issues. Provide telephone support and email support for customers regarding any issues with their property. Provide training session for company staff regarding new software for operating systems as well as application software. Provide any technical calls to Vendors regarding Hardware and Software issues for systems update, systems patches and any special software or hardware updates.
Windows 10, Macintosh, Sun Solaris, Cisco Networking, MS Exchange, Unix, Linux,
Red Hat,
1.
KAISER PERMANENTE HOSPITAL APR - 2006 – DEC - 2010
Senior Deployment Analyst/Health Connect Project (http://www.kp.org/) Performed Security Patch installs. Performed User Profile updates functions. Problem re-creation of customer issues. Providing on floor Technical Support for Doctors and Nurses. Performing software support for production and training databases. Providing Technical training for all medical support staff. Designed research plans for data gathering and analysis. Accountable for development of project documentation. Performed Data Analysis and Performance Analysis of systems software and application software ::UNIX System Administration Boot Camp, Cisco I, Cisco II O/S Environment: Windows NT, 2000,XP UNIX: Sun Solaris, HP/HP-UX, IBM/AIX, Linux, Red Hat, VAX/VMS, SGI-IRIX, Networking: Ethernet, Protocols: TCP/IP Sun SPARC, IBM RS/6000, HP UNIX Servers, Sun, and HP, SGI Indy workstations Software: MS Office Suite, C++SMTP, Send Mail, HP-Open View, Unix Shell scripting, Perl, Citrix, SQL Server, Apache, Oracle
COMMUNITY COLLEGE OF SOUTHERN NEVADA
DEC- 2004 – MAR -2006 System Operator (http://www.ccsn.nevada.edu/) (contract) Operations and maintenance of production servers. Installation of system software and software updates. Daily monitoring of production server performance and firewall maintenance. Daily processing, printing and delivering of employee contracts. End user support for contract processing, user accounts and software installation:: UNIX System Administration Boot Camp, Cisco I, Cisco II O/S Environment: Windows NT, 2000,XP UNIX: Sun Solaris, HP/HP-UX, IBM/AIX, Linux, Red Hat, LAN/WAN, Window 2000 Sever, Fedora, NIS, Active Directory, Windows NT, 2000
CANDLE CORPORATION/IBM, El Segundo, CA
JAN -1999 – NOV-2004 Senior System Administrator (http://www.candle.com/) (http://www.ibm.com/) Installed, configured, trained, and troubleshooting Candle Enterprise Management Software. Installed and configured UNIX and Windows servers with Candle Enterprise Software. Provided technical support to customers with administration of Candle Software for UNIX and Windows Operating Systems. Problem re-creation of customer issues over multiple platforms. Configured operating systems and networks servers for Candle Software. Tested Candle software over multiple platforms. Technical Support for user on site and in house. Assisted and solved customers technical issues on a 24/7 weekly support. Supported customers on a trial account to purchase Candle Enterprise Management Software. Provided systems analysis, implementation and administration of operating systems and Candle Enterprise Management Software increasing levels of responsibility, in Linux/UNIX-based systems support:: UNIX System Administration Boot Camp, Cisco I, Cisco II O/S Environment: Windows NT, 2000,XP UNIX: Sun Solaris, HP/HP-UX, IBM/AIX, Linux, Red Hat, VAX/VMS, SGI-IRIX, Networking: Ethernet, Protocols: TCP/IP Sun SPARC, IBM RS/6000, HP UNIX Servers, Sun, and HP, SGI Indy workstations Software: MS Office Suite, C++SMTP, Send Mail HP-UX HP-Open View, Unix Shell scripting, Perl, Citrix, SQL Server, Apache, Oracle, VMWARE Tivoli, LAN/WAN, Window 2000 Sever, Fedora, NIS, Active Directory, Citrix, SQL Server, UNIX System Administration Boot Camp, Cisco I, Cisco II O/S Environment: Windows NT, 2000,XP
2.
EARTHLINK NETWORKS Pasadena, CA.
JAN-1995 –DEC- 1998 Electronic E-mail Specialist (http://www.earthlink.net/) Troubleshooting EarthLink installation software via email, fax, and phone. Configured Earthlink installation software on Windows and Macintosh platforms. Configured domain name server Internet protocol address for Windows and Macintosh. Modem and frame relay configuration for user. Represented company at computer and trade show events. MS Office Suite, C++SMTP, Send Mail, HP-Open View, Unix Shell scripting Windows NT, Java, Tivoli, LAN/WAN
PACIFICARE HEALTH SYSTEMS Cypress, CA.
FEB -1992 – DEC -1994 Lead Operator II (http://www.pacificare.com/) Monitored systems, performed system backups, file restores, system upgrades . Maintained support of all user functions. Executed production and internal user jobs Maintained log of daily events for software and hardware issues. Hewlett Packard System Administrator I, Hewlett Packard System Administrator II VAX/VMS, SGI-IRIX, Networking: Ethernet, Protocols: TCP/IP Hardware: DEC (VAX and ULTRIX), Sun SPARC, IBM RS/6000, HP UNIX Servers, Sun, and HP, SGI Indy workstations Software: MS Office Suite, C++SMTP, Send Mail, HP-Open View, Unix Shell scripting, Perl Java, Tivoli, LAN/WAN, Window 2000 Sever, Fedora, NIS, Active Directory, Citrix, SQL Server, UNIX System Administration Boot Camp, Cisco
3.
Contact this candidate