TIYA KNOX

**** ** *********** **., *****, FLORIDA 34475

407-***-**** TiyaR.Florida@ gmail.com

PROFESSIONAL SUMMARY

Highly skilled, lifelong learner armed with the tools and knowledge to efficiently accomplish company goals and build long term relationships with customers and colleagues. Delivers positive experiences through doing my best by producing high-quality work in an ever-changing technological environment. Extremely versed in HR, Recruiting, Data Entry, Research, Assisting at the Sr. Executive level (CEO, CFO, COO, etc.). Superior computer skills, proficient in Asana, Excel, Word, PowerPoint, OneNote, WordPress, and many others. Very fast learner, extremely adaptable, able to work with minimal direction and/or monitoring, and handle stressful situations with ease. In business you have to be knowledgeable of the product/services that you are working with but I believe personality and the “gift of gab” are important aspects as well. I can read people very well and am great at building relationships with partners, clients, and future or current employees. This is something that not everybody has, you can’t teach someone how to interact with people. Having this quality makes me a great addition to hopefully a life-long career working my way up through the company by completing the best work possible and doing whatever it takes to get my necessary outcome

SKILLS

Training development aptitude Proficient in cash management

Shipping and receiving professional Cash flow management

Strategic sales knowledge

Credit card processing Multi-line phone talent

Mediation capability POS systems expert

Exceptional communication skills

Strong client relations

WORK HISTORY

KAMBRO HOLDINGS

Medical terminology knowledge Extremely Fast Learner

Type 65 words per minute

Self starter

Strong organizational skills Leadership qualities

Great at Multi Tasking Extremely Punctual

Work well independently or with a team

Trusted key holder Creative problem solver MS Windows proficient

Office/Executive Assistant to Owner/CEO Palm Coast, FL January 2014 - March 2016

Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.

Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone.

Described product to customers and accurately explained details and care of merchandise. Assisted supervisor with daily tasks such as scheduling appointments,daily itineraries, and all other tasks needed.

J THOMPSON OF LAMBORGHINI OF BEVERLY HILLS

Assistant to CEO/Owner/Western Regional Sales Manager Beverly Hills, CA August 2012 - January 2014

Answered an average of 20-30 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Politely assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders.

Scheduled travel itineraries for race team and for supervisors

Provided an elevated customer experience to generate a loyal clientèle.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

Scheduled weekly inventory pickups and deliveries with vendors.

Developed reputation as an efficient service provider with high levels of accuracy.

Scored in top 10% of employees in successful resolution of issues

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Served as the main liaison between customers, management and sales team. Processed several daily invoices and billed renewed invoices to clients.

HARDROCK OFF ROAD PARK

Front Office Manager Ocala, FL January 2005 - August 2012

Answered an average of 20-30 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders.

Provided an elevated customer experience to generate a loyal clientèle.

Implemented marketing strategies which resulted in 10% growth of customer base.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Scheduled weekly inventory pickups and deliveries with vendors.

Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

Developed reputation as an efficient service provider with high levels of accuracy. Scored in top 10% of employees in successful resolution of issues

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Served as the main liaison between customers, management and sales team.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Maintained cleanliness and presentation of stock room and production floor.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Directed calls to appropriate individuals and departments.

Built long-term customer relationships and advised customers on purchases and promotions.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Helped drive sales goals and achieve monthly quotas.

Operated a POS system to itemize and complete an average of multiple customer purchases.

Routinely answered customer questions regarding merchandise and pricing.

Dedicated to continuously improving sales abilities and product knowledge.

Learned, referenced and applied product knowledge information.

Participated in physical inventory counts every week.

Recommended alternative items if product was out of stock.

EDUCATION

HIGH SCHOOL DIPLOMA

Central Christian Academy/Vanguard International Baccalaureate (IB) Program

Winter Park, FL 2006

4.0 GPA

Was a member of the International Baccalaureate Program

Awarded 100% Academic Bright Futures Scholarship

Currently attending FORBES School of Business and Technology at Ashford University to obtain my BA in Entrepreneurship with a minor in International Business with a Specialty in Logistics Management.

ADDITIONAL INFORMATION

After spending 2 years in Spain, I am also fluent in Spanish which is very valuable for me to use in the workplace

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