Customer Service Sales

PAULINE NJERI KARUGU

E-Mail:

*******.******@*****.*********:+971*********

Personal Data

passport: A2002830

Nationality: Kenyan.

Location :Dubai

Visa Status: visit Visa

Exp: 26 Nov 2017

Languages Spoken:

English[ Fluent}

Interests and

Hobbies:

Reading

Travelling and socializing

Making new friends

Watching movies

CAREER OBJECTIVE

•To work in a challenging environment that provides generous opportunities for learning.

•To give my best in my professional pursuit for overall benefit and growth of the company that I serve by facing the challenges.

•To work hard with full dedication for the achievement of the organization objectives.

•To succeed in an environment of growth and excellence.

•To equip myself with knowledge and exposure that will utilize the most of my potential working skills, thus contributing to the welfare and progress of the company

CAREER VISION

Working in an environment that requires continuous improvement of skills that helps in efficiency thus betterment of people’s lives.

PERSONAL PROFILE

I am a leader and learner, who believe in team work. I am able to balance conflicting priorities, am committed towards continuous learning and observe work ethics in addition; I like dynamic challenging environments and am able to work under no supervision.

KEY STRENGTHS& COMPETENCIES

Very hardworking

Committed to work

Excellent organizational skills

Eager to learn and acquire skills

Good interpersonal and communication skills

Team player committed to responsibilities

Education:

Tulaga Secondary School

Kenya Certificate of Secondary Education

Information Technology Qualifications: Shalom College

MS Office Applications

Opera PMS

FBM

Achievement & Recognition

Relieving the Spa Manager during annual leave, handle independently and maintain the highest level of professionalism

Colleague of the Month

On The Job Training Certificate (Departmental Trainer)

WORK EXPERIENCE

BEACH ROTANA HOTEL-ABU DHABI

May 13, 2013- May 25 2017 Position : SPA Reception/Trainer

Responsibilities:

Provide guidance to clients on the procedures at the spa

Answer telephone calls and provide accurate information to clients

Keep the reception area clean and conducive for clients as they wait for their turn to be attended too

Introduce new products to clients and educate them on their uses and benefits

Keep clients updated on currently available promotions and discounts in services offered in the Spa

To co-ordinate with the Spa team on the daily operation of the Spa.

To liaise with Spa management and hotel personnel

To manage all Spa administration work and payment

To prepare Spa monthly Report and therapist Commissions

Stock order and control.

To take payments for Spa services/booking and handle cash/credit card transactions.

To ensure Spa operation follows SOP guideline and regulations.

To handle customer complaints and queries

To provide usage reports on Spa services.

To assist with stock control and inventory for Spa products and Spa Consumables.

To conduct Training for department new joiner

To conduct training for the spa department on product knowledge and techniques of up selling.

2009 June -1ST Jan 2013 : Olive Joy Care Real Estate

Position : Office Administrator

Responsibilities

Maintaining the office in a highly standard as required

Processing the tenants invoices

Issuing the receipts to the tenants and payment Vouchers to landlords.

Processing the monthly cash summary and monthly petty cash transactions.

Arrange for title searches to determine whether clients have clear property titles

Promote sales of properties through advertisements, open houses, and participation in multiple listing services.

Compare a property with similar properties that have recently sold in order to determine its competitive market price.

Promote sales of properties through advertisements, open houses, and participation in multiple listing services.

Compare a property with similar properties that have recently sold in order to determine its competitive market price.

MAY 2007-APRIL 2009 : MR. PRICE

Position : Sales Representative

Duties and Responsibilities

Maintain professional relationship with every customer.

Maintain daily, weekly report in professional manner.

Attend sales meetings, take orders, test products and negotiate price.

Promote new product to walk –in customers and record orders

Handle and resolve customers’ complain

Explain products’ value and capabilities to customers

Process payment in terms of cash, checks and credit cards.

Verify the validity of paper money and credit cards.

Tally cash with receipts at the end of the shift

Maintain stocks and inventory.

Stock shelves with appropriate products and ensure correct price tagging.

TRAININGS

Spa Manager – Handle independently in the absence of the SPA Manager.

Coordinator – Trained in Learning and Development as Coordinator.

Hostess/Receptionist - Trained in Front office receptionist and Hostess

Skills and Competencies

Excellent interpersonal, telephone and customer service skills.

Adaptable, positive and open to new ideas.

Responsible contributor committed to excellence and success.

Loyal employee with an excellent work record.

Proven relationship builder with excellent interpersonal skills.

Good communication skill both oral and written in English.

Organized and attention to detail

Good typing and clerical skills

Reliable and committed.

Learn new process quickly and takes initiatives.

References

Available upon request

Contact this candidate