Donna J. Kotecki

**** ******* ***** ****

Medina, OH 44256

330-***-****

PROFILE SUMMARY

Experienced Executive Administrative Assistant proficient in many office procedures. Multi-tasked, detail oriented, self-motivated with excellent communication, interpersonal and organizational skills. Established customer service skills, with emphasis on customer satisfaction. Excellent detailed emphasis on thorough event management, to include corporate sponsored functions, employee recognition, and holiday parties. Duties include working knowledge of Microsoft Word, Excel, e-mail, payroll, Workers’ Compensation, Health Benefit Programs, and various other elements of Human Resources. Abilities in generating routine office communications, scheduling, union and non-union policies/procedures, vacation schedules, work schedules, and maintenance of personnel files/training files.

WORK HISTORY

Fresenius Medical Care of North America – August 1, 2005 – June, 2009

Clinic Secretary

Handled reception desk while managing office, to include daily intake of patients, invoice processing, routine events of dialysis center, managed personnel needs, maintained supplies and office equipment, clinic’s internal and external communications, handled many government sanctioned requirements, etc.

American Airlines, Inc. – March 1, 1976 – October 2, 2004

Assistant to General Manager 2/17/96 – 10/02/04

Aided General Manager in day-to-day, all-inclusive, airline operation. Monitored daily on-time performance of scheduled flights, prepared necessary reports mandated by U.S. Government and City of Cleveland, Human Resource demands, and elements of Customer Service. Event Management for all corporate activities to include executive meetings, major hiring events, annual Christmas Parties for employees and children, family summer picnics, clam bakes, Take Our Daughters to Work Days, reverse raffles, union meetings, employee recognition dinners, etc.

Secretary – Passenger Services Department 1/13/82-2/16/96

Records Clerk – Automotive/Facilities Maintenance Department 3/1/76-1/12/82

Oberholtzer & Oberholtzer – April, 1972 – February 28, 1976

Legal Secretary

Prepared and filed various legal forms involving civil, criminal and domestic cases in both Common Pleas Court and Municipal Court. Maintained attendance records for entire staff and established timely calendar in managing all collection accounts handled by firm.

EDUCATION

Kent State University Two-year Office Administration Program 1969-1971

Medina County Vocational Center Basic Computer Training 1994

PROFESSIONAL INTERESTS & ACTIVITIES

American Airlines Employees’ Recreation Association

Secretary for 17 consecutive years 1976-1993

Assisted with the organization/planning of many employee functions, ie.; clam bakes, summer picnics,

Christmas parties for adults/children, reverse raffles, etc.

Executive Women’s International

American Airlines’ representative 1996-2001

Attended monthly meetings and participated in philanthropic events throughout the greater Cleveland

Area, ie.; literacy drives, Halloween Parties for inner-city schools, internal fund-raisers sponsored by EWI, etc.

United Way/American Cares Campaign

American Airlines Cleveland coordinator 1996-2003

Take Our Daughter’s To Work Day Coordinator

American Airlines Cleveland Coordinator 1995-2002

Created a diversified program for daughters in attendance.

COMPUTER SKILLS

Basic Sabre Groupwise IPayables Kronos

Excel Microsoft Word Power Point

SAP StAAr Sharp

AWARDS RECEIVED

The Above & Beyond Award – 1986

-Nominated by co-workers at American Airlines for outstanding job performance

Customer Comes First Award – May, 1995

-Recognized by management staff at American Airlines for outstanding customer service

Perfect Attendance from 1988 – 2004 (16 consecutive years)

REFERENCES AVAILABLE UPON REQUEST

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