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Lewis Center, 43035

Shalini Prasad

PMP certified Project Manager with ability to analyze customer's business requirements and translate those requirements and strategies into appropriate business solutions. Proven record of having a strong stakeholder management and client interaction skills.

Has proven ability to work with cross-functional teams to solve complex hurdles by channeling collective effort and skillfully managing deadlines, risks and people.

CORE INTERESTS AND VALUES

PMP Certified

ITIL V3 Certified.

Ability to meet big picture company goals while also meeting with short-term business requirements.

Process simplification and improvement by driving and managing change across the organization

Ownership, Customer Focus and Vendor Management

Superior peoples skills – Ability to communicate at all levels of the organization

Commitment to keeping adept with industry leading tools, techniques and best practices

Awarded Best PM award 2016 – for IBM’s core values and principles.

Individual Excellence award for consistent performance and appreciation for quick ROI turnovers and closures while managing strict deadlines.

Undergone extensive trainings and workshops for Agile while the department was being transitioned to go the “Agile Way”

Worked with the Agile Coach and Champion to come up with the best model that would work for NA under the portfolio. In this effort did data analysis, model study, and piloting including result publication to higher management.

Hand holding and Risk management during the “go live” phase.

TOOLKIT

Hands on experience on analytical tools, Microsoft excel (advance user) Office Web tools- Microsoft Powerpoint, Microsoft Outlook, Microsoft Sharepoint and other tools for management and reporting- Maximo, Manage Now, TSRM DevOps, JIRA

EMPLOYMENT HISTORY AND ACHEIVEMENTS

Current role as Scrum Master @ IBM (Nov 2015 – Present)

Project Description - Overseeing a complex, staff augmented, global project for North American clients using a product called IP center which lets us implement Virtual Engineers to perform system administrator tasks following Agile in a Scrum Framework for the development of these robots. In this capacity I have -

Reviewed and collated requirements from business sheet for new accounts/clients by scheduling and conducting review calls.

Achieved rapid deployment of VEs by liaising with architect, Deployment Manager, Geo focal and account management teams.

Reduced the TAT for data gathering for new requirements from 4-6 weeks to 1-2 weeks by increasing controls around the process improvements thereby decreasing the cycle time contributing to release process by following Agile methodologies.

Achieved accelerated expansion of automation capabilities by developing ways to enhance the penetration for various technologies including “as a service” and by linking to analytics of the ticket dumps by as much as 30% in a scrum framework by continuously removing impediments.

Achieved 20% increase in the release of VEs by daily scrum standups, iteration meetings and by guiding the scrum team to remove impediments by finding the right personnel.

Governed multiple projects/project managers ensuring faster deployments, milestone reporting as per committed quarterly / yearly targets in terms of server penetration and FTE reduction.

Managed code releases and shared APIs with other IT groups while communicating with other engineers, product managers and support specialists in accordance with SDLC. Also followed CICD approach for the code management with the help of in house scripts.

Conducted retrospective meetings with focus on how to deliver better and what could have been done better, worked with counterparts in a staff augmented environment and achieved process improvements thus accelerating the release process in a two week sprint period.

Provided transparency by providing all information relating to the scrum is properly acquired and is visible to the team and the relevant stakeholders (Burndown charts, sprint reports, sprint velocity)

Conducted successful capacity planning of scrum team for future requirements of development work.

Close monitoring of work in progress ensuring deliveries within budget and expected completion dates with “zero” misses on any release for any client of a client base of 80 plus accounts/clients in my span in North America.

In the capacity of lead scrum master assessed the scrum maturity of the team and coached the Scrum Team and ensured all the processes are implemented correctly. Consulted, communicated and facilitated related events. In this capacity have constantly switched between roles assuming that of a PM for a definite set of accounts in North America and also led the organization in its effort to adopt Scrum.

As an output particularly from the Scrum retrospective provided continuous feedback to the Geos leaders on what and how to improve so as to maximize the value created by team.

Program Manager @ IBM Delivery Center India, Automation (January 2013 – 2015)

Responsible for running complex IT Infrastructure Automation programs and projects across the delivery centers in India, and lead project teams to deliver IBMs best-of-breed solutions to clients across the globe.

Experienced in managing multiple projects with competing priorities.

Planned and scheduled project goals, milestones and deliverables.

Developed and monitored project schedules and timelines to identify and meet critical milestones.

Defined requirements from the clients identified the pain points and planned the project life cycle deployment.

Estimated initial project cost and timing with the help of project team members of different Geography’s or customers as desired.

Acquired budget approval from the project sponsor for all Project Costs - hardware & software spend, resource costs, licenses etc. Delivered the project plan to scope, timescales and budget by tracking all activities against Plan and all actual costs against budget.

Defined and acquired development resources for program implementation. Engaged and managed technical resources to deliver the project plan, loaning the specialists from specific delivery teams across the globe in a matrix environment which included on boarding and off boarding of the resources and their clocking on the project within the program.

Documentation of all project related activities including creating and updating business case, project charter, risk analysis, budget planning and communication plan and presentation to higher management.

Achieved 100% server penetration rate for the tools identified in the automation space as per set yearly targets.

Achieved quarter on quarter FTE reductions attaining operational efficiency for the organization and created space for acquiring more business by freeing up the bandwidth (capacity creation)

Front led the entire project team for $$ million USD project from system operations and tooling teams service line.

Overseen and directed the project team and managed conflicts within the different groups. Remotely managed project management teams through different geographies including remote coordination of infrastructure implementation/integration.

Successfully achieved project goals and gave back to the organization an estimated 250 plus FTE headcount thus closing on the direct savings of close to 1 million $ USD from India Delivery Centre.

Took complete ownership for contingency planning and risk mitigation and managed risks and issues impacting project deliverables escalating issues and risks in accordance to the project sponsor.

From a global program manager standpoint acted as a compelling advocate (internal and external) championing the benefits of automation in the entire organization with particular focus on the relevant stakeholders and communicating with the entire leadership team within the tower.

Operations Specialist @ IBM (October 2007 – January 2013)

System Operations Senior Specialist (ITIL domain)

Rose from rank of operations specialist who solely managed one of internal global accounts of IBM in a period of just 10 months to that of an Account Focal.

Recognised as the primary point of contact in India for the UK management and was given entire responsibility for end to end management of one of critical services with Internal Global Account and achieved consistent and exceptional service delivery by effective problem analysis, coordination, management and timely resolution.

Driven process improvements and automation of job work within the account.

Successfully conducted trend Analysis for re-occurring incidents and identified the root cause of those incidents to reduce issues reported by 60%.

Managed, communicated, coordinated and ensured effective tracking of high Severity IT operational incidents/problems from occurrence to resolution. Displayed good knowledge of the account, met SLA and followed process with continuous appraisals from Line of Business & Service manager for timely response of clients and customers for Management Summary for important issues and other management reports.

Earned comprehensive knowledge of LEAN/Six Sigma in an IT Service Management.

In the capacity of Line of Business / Service Lead acted as a single point of contact for SDM & Account Management teams, operational activities in support of a service delivery and maintained overall quality of service results.

Planned the project activities to be carried out / implemented for the associated account.

Assisted the technical groups for the implementation of solutions proposed to the customers integrating the business needs and solutions and provided the customer with IT Services as desired and solutions identified by defect prevention.

Team Lead

People managed a pool of 38 resources comprising of Incident and Change team members.

Conducted & Coordinated monthly account performance review for the customer.

Represented the team and IBM India in Customer Meetings.

Provided guidance and mentored less experienced team members to ensure the right level of information is available.

Continuously identified ways to improve service & efficiency and driven process improvements to ensure that the practices processes are aligned to Global Delivery practices.

Primary point of contact for the team on GDF for creating Value Stream Maps, Identification & Quantification of wastes in the process, Data Analysis, PBA’s Conducted GDF awareness, Defect Prevention sessions, helped the team to build and implement the future state.

Zero SLA misses during the tenure as Team lead for IGA, Zero failed changes while managing change management team.

Successfully transitioned and handed over (Lift and Shift) and Go Live of Services from Nordics, Italy, France to India DC and provided reporting to IBM execs and key customers.

ACADEMIC DETAILS

Name of Examination

University/Board

% Marks obtained

10th

I.C.S.E.

85

12th (PCB)

ISC

71

Bachelors

Bangalore University

76

Masters

Bangalore University

76

PERSONAL INFORMATION

EAD approved from USCIS.

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