Customer Service Sales

Brenda Anderson

Colorado Springs, CO *****

*************@*****.*** - 831-***-****

SUMMARY OF QUALIFICATIONS:

Customer Service, Call Center Supervisor, Travel Industry, Insurance Underwriting, Sales Support.

PROFESSIONAL EXPERIENCE

Credit, Resolution and Retention Specialist

Alorica- Colorado Springs, CO 10/2011 to Present

Inbound Retention Sales, Credit and Escalations Support. Maintained high performance metrics. Super- Agent. Mentored new hires nesting. Employee of the Month award.

Auto and Homeowner Underwriting, Sales and Service 05/ 2002 to 1/ 2011

AAA / CSAA Insurance- Salt Lake City, UT, Irvine CA call centers, Capitola, Monterey CA District Offices

• Cross sell of additional insurance products. AAA Membership Services

• Resolve complex underwriting questions. Process endorsements. Face to face interaction with members.

AWARDS: EMPLOYEE OF THE MONTH (3 times during employment), and Top Sales Leads Performer winning cruise to Yucatan Peninsula

Supervisor

The Mark Travel Corporation- Salt Lake City, UT 10/2000 to 9/2001

• Supervised, mentored and evaluated up to 30 Reservations Sales agents along with client relations.

Supervisor

Convergys Corporation- Salt Lake City, UT 02/1999 to 5/2000

• Supervised teams on Direct TV installations, AT&T's "Win-Back" contracts.

Supervisor, Customer Service, Receivables Mgmt.

Sprint Communications- Rancho Cordova, CA 12/1988 to 5/1998

Receivables and Customer Service Inbound Agent. Senior Agent, Supervisor.

AWARDS: RECEIVABLES ACHIEVABLES, MOST FLEXIBLE EMPLOYEE OF THE YEAR

CAREER CERTIFICATIONS:

Company Certifications of Completion in Property and Casualty Insurance classes

CSAA/AAA Mountain View, CA 2007 to 2007

Call Center Supervising Management Certifications in Call Center Team Management

Sprint Continuing Education Management Development courses, Rancho Cordova, CA. 1995 to 1996

Real Estate Courses in Appraisal, Basic Real Estate. Sierra Seminars in Sacramento, CA. 1985-86

Prior work history include: Recruiter for employment agency, Real Estate Appraiser, Property Management, HUD Escrow Coordinator, County Clerk Deputy Superior Court, Hotel Desk Reservations, Grocery Clerk, Tour Guide

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