Customer Service Representative
Resume:
N.C.Bell
Chesapeake, VA *****
ac20gl@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Ability to operate various office equipment items
Ability to learn in a fast paced environment and work well with others
Experience in handling confidential paperwork
Experience in handling difficult customers and situations
Excellent customer service and customer relations background
Ability and flexibility to be able to work in different departments as a cross-trained employee
PROFESSIONAL EXPERIENCE
Dominion Enterprises Inc./Boats Group Norfolk, VA
Customer Service Representative-Dominion Marine Media 2016-2017
Key Accomplishments:
Assist customers with questions concerning placing advertisements on Boat Trader and Boats.com websites
Process payments for customers and reach out to current and previous customers concerning renewing of advertisements.
Maintain standards of performance regarding generating revenue
Maintain security of customer personal information
Manager customer accounts using Sales Force system
Cross promote sales products to increase revenue for Boat Trader and Boats.com
Contribute to the overall revenue of the department by renewing and up selling customers on advertising products.
QVC Inc. Chesapeake, VA
Customer Service Representative 2015- 2016
Key Accomplishments:
Assist customers via phone system
Manage customer information and answer in depth questions for customers making decisions based upon company policies and procedures
Ensure customer personal information is guarded and protected at all times
Maintain and exceed established performance matrix to ensure effectiveness to business goals
Proficient in Microsoft Suite
Process orders and satisfy customer needs
Educate customers to correct policies and procedures for QVC
Glotech Inc. Norfolk, Virginia
Executive Assistant to the Vice President 2012 – 2015
Key Accomplishments:
Executive Assistant responsible for providing high-level administrative support to the Vice President and other principal executives. Successfully utilizes professional office management strategies to assist executive managers on a daily basis with various tasks including but not limited to:
Manages and maintains Vice President and Executive principals daily calendar, telephone calls/messaging, visitors, incoming and outgoing mail and packages
Manage phone system, records management/maintenance, Human Resources representative for local office and provide information to various investigators to assist in employee security investigations.
Produced all internal and external correspondence and briefings; managed communication review processes; reviewed materials for adherence to communications standards, appropriate inclusion of company messages, appropriate spelling, punctuation, grammar, style and tone.
Plan onsite and offsite events for staff on small and large scale
Review, correct, and submit reports to corporate office
Performs a wide range of support for managing all aspects of travel arrangements for executive staff members, assisting with travel claims, training, and coordination with staff.
HSBC Card Services Chesapeake, Virginia
Online Customer Service Specialist 2012-2012
Key Accomplishments:
Assist customers related to portfolios serviced by HSBC Card Services.
Answer questions and provide solutions relating to website difficulties experienced by customers of HSBC Card Service.
Attempt collection efforts with customers and establish payment methods and arrangements to assist customers with becoming current with their credit card accounts.
Work daily with confidential information and maintain security standards established by HSBC and also follow government regulations pertaining to customer information and confidentiality.
Office Team Norfolk, Virginia
Special Events Coordinator 2010-2011
Key Accomplishments:
Assist Director and Assistant Directors of Special Event with daily operations of the department.
Successfully coordinate events with Director and Assistant Directors of Special Events.
Successfully develop time lines and other production materials needed to manage events.
Collect funds relating to fund raising events.
Organize and stage materials needed for different events.
Dominion Enterprises Norfolk, Virginia
Fraud Prevention Specialist 2006-2008
Key Accomplishments:
Receive incoming calls from customers verifying information for ads place with Trader Publication either for website or magazine.
Perform supervisor callbacks and other duties as assigned by supervisor.
Research information for victims of fraud and offer assistance.
Release information to law enforcement officials to assist victims of fraud.
Maintain and exceed performance standards as established by Dominion Enterprises.
Assist in training new representatives.
EDUCATION
Great Bridge High School, June 1988
TRAINING, SKILLS AND PROFICIENCIES
Microsoft Office Suite (Word, Excel, Project, PowerPoint, OneNote, Access)
Business Writing/Records Management
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