Customer Service Sales
Resume:
MAY SIENG
Pleasanton, CA
********@*****.***
OBJECTIVE: To be a key team member who can apply a proven track record of building lasting relationships with customers based on product knowledge and efficient service. Where being an innovative problem-solver who brings creative solutions to the table will encourage continuous growth and unified success SKILLS: Extensive Customer Service, Vendor Management, Production Scheduling, Invoicing, Extremely Proficient Multi-Tasking, Detail & Process Oriented, Strong Communication Skills, Effective Leader, Team Player, Excellent Liaison, Data Entry, Microsoft Office (Outlook, Word and Excel), SAP system, Great Plains and ADX.
(Knowledgeable in MS Powerpoint) Fluent in English, Chinese Cantonese and Vietnamese PROFESSIONAL EXPERIENCE: Tyson Foods (acquired Aidells Co.), San Lorenzo, CA 02/2015 – 3/2017 Account Manager/Logistics
Maintained overall responsibility for the Costco account
● As Account Manager, effectively guided our team to achieve an exceptional service rating
● Coordinated production schedules
● Monitored co-packers
● Scheduled appointments
● Oversaw carrier performance
● Exceptionally competent working under pressure and meeting deadlines
● Responsible for the education of product information including manufacturing processes, production lead times, transit, ingredients, and allergens
● Served as a liaison between Aidells and our new outsourced Customer Service team providing essential information in order to maintain excellence in Consumer Support
● In charge of improving and streamlining customer service functions across all areas and domains
● Extremely effective over the phone providing secondary support to the most challenging consumers
● Responsible for relationship management and oversight of all major accounts
● In charge of new product formula costing and the confidential nature of the recipe and its ingredients Aidells Sausage Co., San Lorenzo, CA
Customer Support Lead 07/2006 – 02/2015
● Solely responsible for resolving and responding to all consumer based inquiries via our web based Consumer Support Line
● Oversaw Support to Sales Staff, Retail and Club Customers as well as direct sales to consumers
● Managed the execution of all processes relating to sales orders encouraging superior communication between the customer service department and sales force
● Issued Order Recommendations based on quarterly sales in order to meet the company’s yearly objectives
● Managed all aspects of Aidells freight to meet AOP budget
● Responsible for cross-training in the department
● Continuous service on the Safety Board with multiple Alchemy Safety Training Certifications EDUCATION: Heald Business College, Oakland, CA Secretarial diploma, 1988
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