Customer Service Manager

BRAY'ANNA WRIGHT

**** **** ***** ***. *** Vegas,NV 702-***-****

Professional Summary

I pride myself with working efficiently and diligently when given any task. I've been with the same company for 11 years, in leadership for 8 years, which shows growth, patience and dedication. I apply all to every task thats given to me. My professionalism steams from self knowledge, problem solving and multitasking, Which motivates me to be the best employee I can be.

Skills

-Creative problem solver - Credit card processing

-Exceptional communication skills -Positive, friendly

-MS Windows proficient - Detail oriented

-Quick learner -Exceptional time management skills

-Strong client relations -Excellent work ethic

-Proficient in cash management -Politely assist customers via telephone

Work History

Torrid- Meadows Mall Las Vegas, NV (10 years)

Stock position to Full Time Manager 2007- 2016

--Excellent customer service to ensure high levels of customer satisfaction through, “Going the extra mile”.

--Manage staff of 6-9 associates, 1 Keyholder,1 partime assistant manager.

--Hired, trained, and evaluated personnel in sales and marketing.

--Scheduled and led yearly store meetings for all employees.

--Reported to the District manager regarding all store and staff issues, completed profit and loss reports.

--Trained and developed new assoicates on POS systems and key sales tatics.

--Increased sales volmue by 29% in less than 1 year.

--Generated repeat business through exceptional customer service.

Lovesick (May 2017) Store Manager

--Excellent customer service to ensure high levels of customer satisfaction through, “Going the extra mile”.

--Hired, trained and evaluated employees

--Top 5 in company goals and sales plan

-number 1 in all core departments of the company such as: shoes, denim, and tops sales.

--Processed weekly and daily schedule for employees using Kronos program

U.S Bank Banker (June 2017- July 2017)

Banker 1

--Knowledge of federal regulations

--Knowledge of Bank safety procedures

--Strong Client relations

--Authorizing loans and moving money

--Discussing the financial requirements of and providing financial advice to clients. Palace Station Front Desk- Currently

On-call Front desk

-First point of contact with guest.

-Handles all stages of a guest’s stay

-Registering/booking guests in and out of their rooms, while accommodating any special.

-Perform book keeping duties

-Processing cash or credit card payments

-Managing guest service

Disney Store North outlet- Currently

Sales Associate

--Ensuring each Guest has a magical experience.

--Greeting guest and responding to questions.

--Operating cash registers

--managing financial transactions and balancing drawers.

--Achieving established goals.

--Making sure store is prepped and clean for an inviting shopping experience for the guest.

Education

High school Diploma

Graduated 2007

Centennial High School, Las Vegas NV

Mission Statement

"Success is no accident. It is hard work, perseverance, learning, studying, sacrifice and most of all, love of what you are doing." -Pele

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