Air Force Manager

Robert J. Hale

*** ************ ** ********, ** *3693 Phone: 910-***-**** E-mail: *************@*****.***

Summary of Qualifications:

**-*****’ experience managing core Services Operations with extensive experience in Fitness & Sports planning, operations analysis, business requirements planning, human resources management, and organizational development with the U.S. Military and local Civic Leaders. Record of success establishing vision, strategy and direction for achieving organizational mission, driving continuous process improvement, and leading staff to top levels of performance. Persuasive communicator with proven stakeholder liaison skills managing Contract Management, Security Operations, and all aspects of Emergency Management. Have extensive knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs.

Professional Experience

U.S. Air Force 1991 – 2017

Operation Superintendent – Langley AFB, Virginia

Supervisor: Maj Cherry Padilla 757-***-****

FEBRUARY 2015 – PRESENT

- Comprehensive Airman Fitness (CAF) Lead

- Lead, Wing Inspection Team

- Lead, Crisis Action Team

Excellent resource steward managing $30 million department budget; procures equipment and supplies for 200 facilities, assess and measure organizational trends, concerns, and needs, develops and implements action plans to effectively address Emergency Management, Fitness, Lodging, Food Service, Mortuary, and Quality of Life programs for families.

Analyze and evaluates the effectiveness of 39 organization programs, met established goals and objectives of all on-and off base service agencies, state and local governments, and civic leaders to identify available services for families with special needs.

Persuasive communicator with proven stakeholder liaison skills for monitoring and managing the special needs of families utilizing federal agencies and non-standardized community and state providers to organizations, goals, objectives, and operations.

Advises leadership with expertise to boost organization efficiency by using prudent management to conduct interviews with and counseling families and individuals with special needs to establish solid goals and plans using appropriate referral services.

Leads discussions, meetings, and special projects; present briefings and advocates to senior management officials from various agencies on the current gaps in available services for current and retired military families.

Accomplishments/ Results

Command Manager of the largest Force Support (FS) Readiness program in the Air Force, Initiated Functional Area Manager and Global Force Manager requirements for the Air Forces #1 Force Provider eliminating 261 shortfalls.

Community advocate, supported Burbank Elementary supporting their annual Art Fair & Dr. Seuss Read-A-Thon programs; mentored & tutored 3 youths for 20 hours weekly during the 2016/17 school year enhancing military and local community relations.

Drove the Langley AFB 100 years of Air Power Over Hampton Roads (APOHR) airshow; launched 1st Fort Eustis 24/7 Fitness operations cutting additional man-power cost increasing opportunities for swing-shift Soldiers, Sailors, and Airmen.

Forged a $282,000 contingency plan; devised Food Service Chef & Fitness Center requirements matrix; secured 25,000 additional man-hours resulting with “0” mission impact to all Dining & Fitness & Sports operations.

Overhauled Unit Control Center, Force Protection, Mortuary, Search & Recovery, and Quality of Life programs, cut 5 redundant programs, initiated Emergency Management initiatives increasing response time by 75%.

Superintendent, Force Support Readiness – Headquarters Air Combat Command, Virginia

Supervisor: Lt Col Brooks Wilkerson 757-***-****

June 2013 – February 2015

-Director, Force Support Provider Program

-Air Combat Command, Functional Area Manager

-Air Combat Command, Global Force Manager

-Air Combat Command, Civilian Deployment manager

Strategic advisor and subject matter expert for Air Forces largest Force Support provider program, managed workforce planning for 13 installations by providing subsistence and program advice guidance for 2,000 joint force tasking’s for 7 Air Force specialties.

Built and maintained outstanding relationships with key advisors in multiple services, engaged and leverage effective partnerships, led stakeholder communications, guided 33 managers to success; six programs scored excellent ratings on compliance inspections.

Developed Concepts of Operations; authored joint, sustainment and crisis action planning in support of Natural Disasters and Combat Air Forces Operations to meet the concerns, issues, and special needs of deploying family members.

Directed Crisis Action Teams/Emergency Operation Centers, authored detail plans to bed down military members and their families that provided Food Service, Bed down, Mortuary, Recreation, Causality Assistance, and Special Need support.

Re-validated current contractor Temporary-Memorandum of Agreement processes, secured 33,000 man-hours and $22 million in backfill funding that saved the Air Force $850,000.

Developed and conducted employee relations training and orientation programs and in compliance with governing directives.

Prepares written correspondence and other documentation as needed.

Accomplishments/ Results

Command Manager of the largest Force Support (FS) Readiness program in the Air Force, Initiated Functional Area Manager and Global Force Manager requirements for the Air Forces #1 Force Provider eliminating 261 shortfalls.

Re-validated current contractor Temporary-Memorandum of Agreement processes, secured 33,000 man-hours and $22 million in backfill funding that saved the Air Force $850,000.

Standardized Operational Contingency (OCO) contractor and Temporary Memorandum of Agreement Dining Facility and Fitness Center backfill processes, secured over 33,000 man-hours totaling $2.2 million dollars that was noted as an Air Force Best Practice.

Executed Air Reserve Command deployed-for-training support to 3 bases; 144 Airmen backfilled Active Duty positions eliminating all mission degradation without utilizing additional man power dollars saving $850,000.

Initiated Air Combat Commands re-validation of Meal Ready to Eat requirements for 13-Wings; decreased their wartime rations requirements by 8,000 annually saving the Department of Defense (DoD) $34,000.

Coordinates the annual SNCO induction and Annual Awards Banquet ceremony that provides an opportunity for 340+ airmen and their families to formally recognize personal contributions to their units and wings mission.

Flawlessly led Air Combat Commands Readiness team of 9 during 5-month O-4/Branch Chief Vacancy, authored two Air Force Level reorganization directives that involved the 25th Air Force and Air Force Installation and Mission Support Center commands earning the Senior Non-Commissioned Officer of the year award for 2014.

Superintendent, Fitness & Sports – Langley AFB, Virginia

Supervisor: Mr. John Flood 757-***-****

January 2013 – June 2013

- Lead, Wing Inspection Team

- Lead, Crisis Action Team

Directed 40 military & civilian personnel providing diverse Fitness & Sports programs for 4 wings, 30 Tenants that directly support 18,000 Army, Airman, and Sailors across two installations.

Managed two Fitness Assessment Cells (FAC) coordinating Unit Fitness Program Manager (UFPM) training for 18 squadrons; budgets & schedules intramural sports, trains & hires local certified officials ensuring the overall safety of the participants.

Accurately Maintained a $2M fitness equipment maintenance account; personally executed 74 maintenance checks on 450 pieces of exercise equipment reducing contractor labor expense $7,000.

Coordinated the 2014 Special Olympics Area 22 basketball tournament; guided 350 athletes & vols, recruited 50 officials saving the committee additional cost, regional director quoted “Virginia best structured event!"

Revised $45,000 in individual aerobic contracts; added 50 classes increasing customer support to 1,500 annually that exceeded current Air Force Standards of 15 classes by 300%.

Alternate CPR & AED instructor; instructed 5 courses ensuring current Fitness Team & deployers from two operations were readily trained on how to performed life-saving actions.

Piloted special events & $2,000 commercial sponsor program; recruited 3 new sponsors increasing participation 50%.

Accomplishments/ Results

Secured consecutive Fitness & Sports Program of the Year Awards by managing a $313,000 spend plan, upgraded current equipment fleet that improved the Quality of Life for 296,000 annual visitors.

Supported the USO Sesame Street & American 300 Fitness tour; coordinated with 6 agencies & 14 staff members to map out 5K course utilizing local golf course, 700 participants lauded bringing additional revenue to local business.

Lobbied & secured the Air Force mobile fitness fundamentals course; 80 hours of hands-on instruction were provided that certified 11 additional warfighters on proper Fitness techniques saving $15,000+ in TDY costs.

Superintendent, Readiness & Plans – Whiteman AFB, Missouri

Supervisor: Chief Master Sergeant, Richard Stiles 850-***-****

January 2012 – December 2012

-Non-Commissioned Officer In Charge (NCOIC), Training

-Whiteman AFB Top-3 Treasurer

-Superintendent, Food & Fitness Operations (Ali Al Salem Air Base)

Principal advisor to the Installation Personnel Readiness (IPR) and Force Support Readiness (FSS) sections on all worldwide contingency deployments for the 509th Bomb Wing. Ensured 117 Unit Type Codes and 3 Bomber Strategic Aircraft Recovery Teams cargo and equipment remained deployment-ready to support Major Command operations worldwide.

Prepared written communication, processed correspondence, and maintained mobility files. Compiled inputs, updated, retrieved, and interpreted statistical data. Prepared and presented statistical reports on deployment requirements and limiting factors to senior leaders. Provided administrative and litigation support to process and execute all judicial and non-judicial matters using applicable laws, instructions, and the Manual for Courts-Martial. Oversaw processing of 29+ non-judicial punishment actions – maintained a 97% on-time process rate.

Unit Exercise Evaluation Lead; developed SPINS; validated 87 inspectable items, executed Air Force Global Strike Commands checklist in 32 activities. ID'd Unit Manning Documents (UMD), Unit Personnel Manning Rosters (UPMR) mismatches; processed 24 position number changes slashing accounting errors 100%.

Organized 2nd Annual July 4th Fishing Tourney; recruited local volunteers, coordinated with city officials and awarded $3,000 in prizes increasing participation by 50% with over 5,000 in participants.

Accomplishments/ Results

Commands supply efficiency program lead; ID'd equipment overages of 37 facilities surpassing the wings $100,000 goal by locating and certifying $1 Million in equipment overages.

Filled as Squadron Super leading and mentoring 385 military and civilian members on current Food, Fitness & Sports, Lodging, and Quality of Life programs earning the 2012 Air Force Global Strike Senior Non-Commissioned Officer of the Year award.

Unit training System Mater Expert (SME); mastered 350 page Air Force Instruction on Fitness & Sports operations, instructed 42 members earning his unit the Air Force Operation Program of the Year for 2011.

Developed future enlisted leaders on proper Fitness & Sports management; earned excellence ratings 3x’s earning the Lance P. Sijan Leadership Award and garnered 3 Below the Zone Promotions for his Airmen.

Managed the wings $10M food program encompassing 2 facilities, 74 staff members that prepared & served 60,000 meals annually in direct support of 7,000 sorties securing the 2013 Air Force John L. Hennessy Award for best Food Service program in 2013.

Superintendent, Sustainment Services – Whiteman AFB, Missouri

October 2008 – January 2012

-Lead, Emergency Operation Center

-Lead, Crisis Action team

-Top-3 Treasurer

Developed and implemented Emergency Operation Centers & Emergency Management scenarios; evaluated 290 Force Support Squadron personnel, provided ample feedback and on the spot corrections during disaster situations.

Corrected an Air Force audit write-up; validated 12,000 members across 4 tenant units that prevented $10,000 in unauthorized transactions.

Infused Food Service Fitness Equipment accounting expertise that led to the identification & correction of $2.7M+ in inventory variances.

Built synergy between Appropriated Funded & Non-Appropriated Funded facilities (APF/NAF)Food, Lodging, and Fitness teams while managing $2M in revenue/expenses meeting current all operational financial goals.

Executed the first Striker Life 1/2 Marathon; mapped course, recruited medical personnel for on scene treatment to maintain the safety of 154 participants and 45 volunteers.

Directed Crisis Action Team (CAT) and Emergency Operation Centers (EOC) operations, overhauled all beddown plans to effectively coordinate Food/Shelter/Search & Recovery/Causality Assistance Teams increasing response time 50%.

Accomplishments/ Results

Drove and led the unit to capturing the 2010 Fitness & Sports Program of the Year award by securing $313,000 funding to overhaul current Fitness Center equipment needed to support 296,000 annual patrons.

Directed 11 committees during the 509th Bomb Wing airshow; provided stellar food operation support for 85 Distinguished Visitors raising $65,000 during event utilizing $25,000 to future Wing Quality of Life events.

Guided the Department of Defense (DoD)'s top lodging operation; generated $380,000 in revenue and received the Air Forces Innkeeper Award and the highest accreditation score of 97.7% in the entire Air Force.

Expertise & Additional Skills

Experienced in Emergency Management procedures/Self-Aid Buddy Care/CPR & AED/Officiating Basketball & Softball/Scheduling & Running Tournaments/Field Maintenance.

Can lead diverse teams with a variance of 4 – 1300 military, civilian, and local national personnel during normal and high-operation tempos.

Capable of coordinating Emergency Management directives or managing Emergency Operation Centers with local authorities that involve sheltering, feeding, and recovery to ensure the safety of all staff members, patrons, and the local community.

Experienced in range of employee and basic relationships of Human Resources to advise management and employees regarding rules and procedures

Experienced trainer: can train entry-level through mid-level civilian employees with successful employee technique demonstration; both on-the-job and in training.

Performed as a Mortuary Technician from 2000 – 2017.

-Management/ Supervising

-Leadership

-Proficient with computers

-Communication

-Customer service

-Community involvement

-Mentoring

-Organization

-Developing/Providing Briefings

Time Management

Employment History

2015 – 2012: 633d Air Base Wing, Langley AFB, Virginia

2014 – 2015: Headquarters Air Combat Command, Langley AFB, Virginia

2013 – 2014: 633d Force Support Squadron, Langley AFB, Virginia

2008 – 2013: 509th Bomb Wing, Whiteman AFB, Missouri

2007– 2008: 51st Services Squadron, Osan AB, Republic of Korea

2004 – 2007: 43rd Services Squadron, Pope AFB, North Carolina

1999 – 2004: 45th Services Squadron, Patrick AFB, Florida

1992 – 1999: 16th Services Squadron, Hurlburt Field, Florida

Education, Certifications & Professional Military Training

B.B.A. – Bachelor of Business Administration, American Military University; completed 2017

A.A.S. – Hospitality and Fitness Management, Community College of the Air Force; completed 2006

U.A.A.C – Unit Antiterrorism Advisor Course, Department of the Army; completed 2006

S.S.M.T – Service Supervisor Mortuary Technician Course, Headquarters Air Force Services Agency, completed 1998

DCAPES - Deliberate and Crisis Action Planning and Execution Segments Functional Course

NWIRT - Department of Energy Nuclear Weapons Incident Response Training Course

FEMA – Federal Emergency Management Agency

Certification – Professional Manager, Community College of the Air Force; completed 2015

Certification – Fitness Fundamentals, Headquarters Air Force Services Agency, completed 2000

Certification – Air Force Youth Basketball Coaching, Department of the Air Force, completed 2000 – 2006

Certification – High School Basketball Referee Association (FL, MO, NC, VA), completed 2000 - 2017

Green Belt Course (120 hours); completed 2014

Senior Non-Commissioned Officer Academy Course 14 – (1 year); completed 2013

Joint Senior Non-Commissioned Officer Professional Military Education (6 months); completed 2010

Senior Non-Commissioned Officer Academy Course 14 – (1 year); completed 2010

Antiterrorism Advisor Course, Security Manager Level II (120 hours); completed 2006

Non-Commissioned Officer Academy (240 hours); completed 2006

Functional Area Agreement Coordinator Course (120 hours); completed 2004

Airman Leadership School (240 hours); completed 1997

Services Apprentice Technical Education (312 hours); completed 1992

Basic Military Training (240 hours); completed 1992

Technical Proficiency

Microsoft Office Products

Automatic Data Processing Equipment Custodian (ADPE)

Records Management Training (RMT)

RT-LSN Interpersonal Problem Solving

Status of Resources and Training System (SORTS)

Electronic Publications (e-pubs)

Custodian Authorization/ Custodian Receipt Listing (CA/CRL)

Air Force Equipment Management System (AFEMS)

Military Awards and Decorations

Meritorious Service Medal w/ 4 devices

Air Force Commendation Medal w/ 4 devices

Air Force Achievement Medal w/ 2 devices

Navy, Marine Achievement Medal

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