Customer Service Manager
Resume:
Christopher Ragland
**** **** ******* ****** ** Blvd
New York, New York 10026 Apt. 11A
**********@*****.***
Qualifications
Over 15 years of customer service
Very responsible and outgoing
Hard working and reliable
Self-Motivated
Strong analytical and interpersonal skills
Employment
Residential Aide, Children Community Service Feb 2017 - July 2017
Caretaker for homeless families. Open the hotel doors for when they return.
Office work such as occupancy list, hotel availability, exit forms and intake forms.
Alpha and Numeric filing. Distribute breakfast lunch and dinner.
Also make sure they sign nightly schedule roster by a certain time if not must write a curfew violation.
Deliverer, Derle High-grade Feb 2012 - Dec 2016
Delivered several types of milk to 50 or 60 stores in Manhattan.
Trained new owners on expiration date of the milk and how to order accordingly.
Collected payments, counted milk and crate overage, and company malfunctions that may cause leakage
Cheese Specialist, Fairway Market May 2012 – Oct 2016
Assisted in Remove expired products off the shelf
Placed orders, replenished merchandise as needed and supervised employees by monitoring performance, providing feedback, training new hires, and assigning different tasks.
Vast knowledge of 1000+ different cheeses and 80+ different olives
Rotated and cut cheeses for display.
Head Baker, Maple Leaf Bakery Jan 2011 – Dec 2011
Baked and rotating the bread while in the oven, making sure it gets to the next assembly line.
Phone Technician, Dish Network Mar 2008 – Jan 2010
Maintained a 5-6 min handle time
Walk customers through trouble shooting Dish boxes over the phone
Handled billing disputes
Debt collector, Law office of John P Frye Jan 2005 – April 2008
Outbound call center, making 150+ calls a day
Handled 75-80 accounts and kept a schedule of calls collected on Visa House Hold Bank Capitol One
Used skip tracing tactics to find debtors, processed payments and sent out release letters once debt is paid
Vast knowledge of collection laws of each state and the laws of collections overall.
Manager, Ranch 1 2001 – 2003
Supervised a crew of 20 people
Counted registers and safe before and after each shift
Printed out an activity log for each employee after each shift
Go by projection scale from the following year to prevent waste for the current year
Take inventory once week and make orders of what needed
Made bank deposits and withdraw for company expenses
Education
Business Management, Virginia Western 2004 - 2005
Degree not yet conferred
Digital Media, Touro College 2001 - 2002
Certified in Digital Media
General Equivalency Diploma, Young Adult Learning Academy 1994 - 1995
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