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Customer Service Manager

Location:
New York, NY
Salary:
open
Posted:
October 30, 2017

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Resume:

Christopher Ragland

**** **** ******* ****** ** Blvd

New York, New York 10026 Apt. 11A

917-***-****

ac205i@r.postjobfree.com

Qualifications

Over 15 years of customer service

Very responsible and outgoing

Hard working and reliable

Self-Motivated

Strong analytical and interpersonal skills

Employment

Residential Aide, Children Community Service Feb 2017 - July 2017

Caretaker for homeless families. Open the hotel doors for when they return.

Office work such as occupancy list, hotel availability, exit forms and intake forms.

Alpha and Numeric filing. Distribute breakfast lunch and dinner.

Also make sure they sign nightly schedule roster by a certain time if not must write a curfew violation.

Deliverer, Derle High-grade Feb 2012 - Dec 2016

Delivered several types of milk to 50 or 60 stores in Manhattan.

Trained new owners on expiration date of the milk and how to order accordingly.

Collected payments, counted milk and crate overage, and company malfunctions that may cause leakage

Cheese Specialist, Fairway Market May 2012 – Oct 2016

Assisted in Remove expired products off the shelf

Placed orders, replenished merchandise as needed and supervised employees by monitoring performance, providing feedback, training new hires, and assigning different tasks.

Vast knowledge of 1000+ different cheeses and 80+ different olives

Rotated and cut cheeses for display.

Head Baker, Maple Leaf Bakery Jan 2011 – Dec 2011

Baked and rotating the bread while in the oven, making sure it gets to the next assembly line.

Phone Technician, Dish Network Mar 2008 – Jan 2010

Maintained a 5-6 min handle time

Walk customers through trouble shooting Dish boxes over the phone

Handled billing disputes

Debt collector, Law office of John P Frye Jan 2005 – April 2008

Outbound call center, making 150+ calls a day

Handled 75-80 accounts and kept a schedule of calls collected on Visa House Hold Bank Capitol One

Used skip tracing tactics to find debtors, processed payments and sent out release letters once debt is paid

Vast knowledge of collection laws of each state and the laws of collections overall.

Manager, Ranch 1 2001 – 2003

Supervised a crew of 20 people

Counted registers and safe before and after each shift

Printed out an activity log for each employee after each shift

Go by projection scale from the following year to prevent waste for the current year

Take inventory once week and make orders of what needed

Made bank deposits and withdraw for company expenses

Education

Business Management, Virginia Western 2004 - 2005

Degree not yet conferred

Digital Media, Touro College 2001 - 2002

Certified in Digital Media

General Equivalency Diploma, Young Adult Learning Academy 1994 - 1995



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