Business Analyst and Program Manager

Jonathan Foster

** **** *** **. ****** Mills, MD 21117

443-***-**** - ***.********@*****.***

Summary

As an organized detail-oriented manager, I have the ability to prioritize and delegate tasks effectively and ensure timely project completion within a team environment. I have specialized in software application systems, data analytics, project management, and reporting. Using project and program management strategies such as business process modeling, testing, use cases, policy and procedure creation. Having worked with closely with various stakeholders, cross functional teams, subject matter experts, and executive leadership. I can coordinate resources effectively to meet client needs.

EDUCATION

BACHELOR OF SCIENCE IN INFORMATION SCIENCE & SYSTEMS

Morgan State University, Baltimore, Maryland Graduation Date: May 2013

Core Competencies

Programming Languages: Visual Basic 2010, VB.Net, Java, SQL, Pearl

Database Management: SQL, Microsoft Access, DOS, Blu Technology, Linux

Software Applications: Microsoft Office Suites, Oracle, OBIEE, SharePoint, MS Project, MS Power Point

System Design Methodologies: SDLC and Agile Methodologies in systems analysis and design.

EMPLOYMENT

Consultant (TSA) Program Manager (Key Personnel, Secret Clearance) May 2015 – August 2017 Sev1tech – Transportation Security Administration, MD

Managed and developed use cases and test scripts for functional testing.

Lead the design, requirements gathering, implementation of new software systems.

Performed extensive statistical data analysis for quality assessments to identify issues and improvements.

Performed data business process analysis to find historical trends leading to future innovations.

Developed dashboards to provide on demand KPI’s for stakeholders.

Presented system performance results to senior leadership, other project/program staff.

Conducted release validation meetings with testing, business, reporting, database staff.

Developed a system performance alert to summarize performance issues minimizing page outs by 65%.

Developed new technical and business policies and procedures to increase productivity.

Created a business centric DataMart that decreased report requests by 75%.

Application Analyst and Project Manager November 2013 – May 2015

Sinclair Broadcast Group Hunt Valley, MD

Responsibilities include:

Coordinate and participate in the architecture, development, and deployment of new modules of Oracle and other Financial Systems.

Manage Financial Systems projects providing detailed documentation using SDLC, Agile methods.

Perform System Administration tasks such as user and responsibility administration, system configuration changes, profile option value changes.

Communicate business issues and technical problems to come up with smart and logical solutions that increase efficiency and continuity throughout the system and perform efficiency reviews.

Assist Oracle users in testing all changes – configuration changes, patches, upgrades, etc. Provide and/or enhance test scripts where needed.

Work with third parties such as Oracle on Demand and other remote DBA services

Ad hoc reporting, system queries, troubleshooting, to major or minor enhancements or upgrades. - Oracle financial module including: Accounts Payable, General Ledger, Human Resource Management Systems, Procurement, Selfservice, Fixed Asset, Projects, and Tax.

Created concurrent reports and wrote queries to meet audit business requirements for Oracle 11g.

Managed Financial System projects by providing detailed documentation and project management using SDLC, Agile methodologies.

Implemented and monitored database replication and data security.

Additional Strengths

Hands on experience working with very large data sets, including statistical analyses, data visualization, data mining, and data cleansing/transformation.

The ability to elicit requirements using a variety of techniques, including: interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.

Full level Tax Implementation April 2013 – November 2013

Automatic Data Processing Owings Mills, MD

Responsibilities include:

Facilitate tax filings between corporate clients and federal government.

Manage data conversions from client’s system to ADP’s system.

Ensure financial statements are reconciled and submitted.

Performed data analytics to investigate anomalies in client filings.

Implemented company records and tax filing data into ADP’s system.

Additional Strengths

Strong verbal and written communication skills follow SDLC and Agile methodologies.

Demonstrates the ability to multitask in a reliable, highly motivated, and hardworking manner.

Computer Specialist October 2009 – April 2013

Automatic Data Processing Owings Mills, MD

Responsibilities include:

Printing reports and performing equipment maintenance processing payrolls in timely, orderly fashion.

Provide excellent client service by handling calls and request while communicating productivity levels to management.

Adjust Servers to maintain workflow and locate executive copies of files stored on mainframe.

Developed new productivity tracker used by management to investigate employee workload efficiency.

Supervisor November 2005 – October 2013

Best Buy Towson, MD

Responsibilities include:

Managed and supervised commercial and customer accounts for clients by identifying unmet needs and facilitating implementation.

Supervised 30 employees and provided guidance on how to achieve individual and company goals.

Managed Profit & Loss statements, user transactions metrics to develop management strategy that would increase sales and customer experience.

Conducted trainings of new sales strategies, and vendor features and functionality.

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