Customer Service Data

OPEYEMI A. ALAO

*** ******** ******, ***** ** ***73. +1-929-***-****

****.**********@*****.***

Three years’ industry-leading experience as a Business Analyst Consultant for web-based platforms, mobile and software application implementation projects in different industries. Seek opportunities to transform company practices into fresh, cost-effective solutions, leading to more efficient operations.

PROFESSIONAL SUMMARY

Software Development Life Cycle (SDLC) experience, Requirements, Specifications Analysis/Design & Testing.

Extensive experience in project management best practices, processes, & working with ITIL

Excellent communicator focused on customer service.

Ability to understand current business processes and implement efficient business process.

Expertise in defining scope of projects based on gathered Business Requirements including documentation of constraints, assumptions, business impacts & project risks.

Full life cycle Analysis and Documentation, including: Business Requirements (BRD), FRD, Use Cases, Test cases, User story, Test cases, Release Notes, and End User Training Documents.

Experience in conducting Joint Application Development (JAD) sessions with end-users, Subject Matter Experts (SME's), Development and QA teams.

Strong experience in Business and Data Analysis, Data Profiling, Data Migration, Data/system Integration and Metadata Management Services.

Data Analysis skills with High proficiency in working with Tableau, spreadsheets, and other BI applications

Data governance, including day-to-day management and resolution of risks, issues and dependencies

ENVIRONMENT: Oracle 11g, SQL Server, PHp, SAS, Tableau, Pivot, SPSS, SSIS, SSRS, Windows XP, Microsoft Project 2000, HTML, Tableau, MS Excel, SharePoint 2010, PowerPoint, MS Visio and MS Outlook, Axure, Jira

PROFESSIONAL EXPERIENCE

Business Data Analyst, CRSG, NY, USA. Nov 2016 – July 2017

Improved timeframes for more than 50% of projects by maintaining change management process.

Analysed system requirements, developed a backup & restoration resolution in a 20% increase in system efficiency.

Worked with the developers during coding and while doing the remediation of the software.

Conducted GAP analysis so as to analyze the variance between the system capabilities and business requirements.

Led in defining the source to target data mappings, business rules, business and data definitions.

Worked with the users to do the User Acceptance Testing (UAT).

Business Data Analyst, Index Consulting, NJ, USA May 2015- Oct 2016

Planned and designed a disaster recovery strategy for the company, a project which was highly commended by the management team

Extensively involved in Data Extraction, Transformation and Loading (ETL process) from Source to target systems.

Created Use Case specifications, business flow diagrams and sequence diagrams to facilitate the developers and other stakeholders to understand the business process.

Business Data Analyst, Enghouse Interactive, UK. Feb 2014- Apr 2015

Manipulating, cleansing & processing data using Excel, Access and SQL.

Analyzing raw data, drawing conclusions & developing recommendations, Wrote T-SQL scripts to manipulate data for data loads and extracts.

Documented UI specifications using Visio to create well-annotated wireframes supported with UML diagrams.

Using Informatics & SSAS to extract, transform & load source data from transaction systems.

EDUCATIONAL QUALIFICATIONS

2015: M.Sc. Management Information Systems, Coventry University, Coventry- UK.

2012: B.Sc. Computer Science, Bowen University, Iwo- Nigeria.

REFEREES

Referee available upon request.

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