Customer Service Manager

**, ******-*** ******, *-mail: ac1zzn@r.postjobfree.com

Oke-Ira, Aguda- Titun, Phone No: 080*-***-****, 081*-***-****

Ogba- Ikeja, Lagos.

OBAMOYEGUN Tolulope Taiwo

CAREER OBJECTIVE: To make positive and maximum impact through commitment and dedication in a growing and challenging environment

EXPERIENCE

Jan 2014 – Till date UNITY BANK PLC Tin Can Island, Apapa,

Lagos

Funds Transfer Officer

Processing Inward and Outward Clearing Cheques

Intra and Inter Banks Funds Transfer( Instant Transfer, NEFT, RTGS)

Booking of Term Deposits

Issuance of Certified Instruments-Manager’s Cheques

Effecting Standing Order Instructions

Processing Franchise Transactions(PHCN, FIRS, State IGR, Customs Import Duty, DSTV, NPA E-Payments etc)

Bulk Transactions

ATM Custodian(Daily loading and balancing)

Jun 2013- - Dec 2013 UNITY BANK PLC 18 Creek Road, Apapa

Customer Service/Relationship Officer

Opening of new accounts

Updating customers information and mandates on BANKS database

Managing new and existing customers records

Sourcing for new and prospective customers

Maintaining good and cordial relationship with customers

Selling the bank’s numerous products to existing and new customers

Developing sales strategies for various market segments to optimize profits

Prompt resolution of customers service related queries

Jun 2010 – Jun 2013 UNITY BANK PLC 1, Commercial Road,

Apapa, Lagos.

Transaction Officer

Handling Customers Enquires And Complaints

Cash Receipts And Payments

Processing Outward Clearing Cheques

Posting on BANKS®

End Of The Day Balancing and Reconciliation

Preparing Periodic Reports

PROFESSIONAL SKILLS

Diploma in Project Management

The London Academy Business School (Jan – March 2013)

EDUCATIONAL INSTITUTIONS AND QUALIFICATIONS WITH DATE

INSTITUTION

QUALIFICATION

DATE

Federal University of Technology Akure, Ondo State

Metallurgical and Materials Engineering

{B.Eng, Second Class(Hons) Upper Division : 4.48}

2002 - 2007

Pogma Computer College, Ogba- Ikeja, Lagos State

Diploma in Desktop Publishing

2000-2001

Sonmori Comprehensive High School, Ifako-Ijaiye, Lagos

Senior School Certificate Examination (SSCE)

1992-1998

Coker Memorial Primary School, Ifako-Ijaiye,Lagos.

First School Leaving Certificate (FSLC)

1987-1992

PERSONAL SKILLS

Good human and interpersonal relationship

Strong written and verbal skills

Strong analytical and numerical skills

Ability to work under stress with little or no supervision

Dedicated team player with result oriented skills

Flair for solving problems and intellectual work

I.T. SKILLS

- Proficient in the use of the following software packages:

Ms Word, Excel, PowerPoint, Publisher, PageMaker, CorelDraw, Auto CAD

LIST OF PUBLICATIONS:

- A thesis on the “Design, Fabrication and Testing of a metal polishing machine using locally available materials” Nov. 2007

- Industrial Report on the “Synthesis of Polystones (cultured marbles, granite and onyx) based on polymer matrix composite technology” Jan. 2007

PERSONAL DATA

Sex: Male

Date of Birth: 1st April, 1983

Marital Status: Single

Nationality: Nigerian

State of Origin/ L.G.A: Ondo State/ Ose

INTERESTS: Reading, listening to music and meeting people

REFEREES: To be provided on request

Contact this candidate