Customer Service Manager

CHARMETHA ROGERS

***********@*****.*** 224-***-**** 2453 West Lexington St, Apartment #3 Chicago, IL 60612

GENERAL RETAIL MANAGER

Industrious Store Manager professional versed in all aspects of running a successful retail store, including opening and closing procedures, banking, merchandising, and recruiting. 10+ years of proven customer service with interpersonal skills, communication proficiencies, and multi-tasking skills within a fast-paced environment. Effectively motivate employees to performance excellence and fosters a team environment. Recognized as a forward thinker focused on execution of key organizational expectations.

PROFESSIONAL QUALIFICATIONS

Ensure excellent customer service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Noteworthy communication skills development through customer interactions, collaborating with staff members, professional telephone etiquette, and sufficient management training.

Possess technical proficiency in operating multiple phone lines and software including Microsoft Office Suite (Word, Excel, PowerPoint), and conducting cashier duties.

WORK EXPERIENCE

Dollar General 2010 – 2017

Store Manager Chicago, IL

Support cashiers, provided overrides, excellent customer assistance, and pricing product knowledge.

Verify daily reports to ensure accounts payable and accounts receivable balanced, resolving potential problems.

Successfully supervise & train 10 employees, scheduling shifts, providing critiques, and conducting meetings.

Retain complete and accurate awareness of all store promotions, advertisements, stocks, and product receivables.

Burlington Coat Factory 2009 – 2010

Sales Associate Chicago, IL

As requested, communicated customer request to management and aided customers in locating merchandise.

Assisted in ringing up sales, bagging merchandise, balancing cash drawer, and completing other cashier duties.

Contributed to floor moves, merchandising, display and floor maintenance, and replenishing merchandise.

A.J. Wright 2008 – 2009

Sales Associate Chicago, IL

Provided customer service, anticipating customer requests and suggesting alternatives and problem-solving ideas.

Delivered exceptional customer service skills, fulfilling responsibility of expediting clients through lines.

Collaborated with entire team to provide a superior work space and experience for valued customers.

Directed clients in desired direction, politely answer phones, and provide information about available products.

Comcast Cable 2002 – 2007

Customer Account Executive Chicago, IL

Sustained current customer accounts while developing prospects, displaying excellent customer service abilities.

Verbally communicated with over 5000 clients via telephones.

Productively assisted disgruntled clients with potential product installation concerns.

Accurately reviewed billing, opened and closed accounts, and updates necessary information.

Congress Plaza Hotel 1998 – 2002

Customer Service Representative Chicago, IL

Successfully completed and executed over 600 guest reservations.

Focused and enhanced customer service abilities on a daily basis through staff and client interactions.

Professionally directed incoming and outgoing phone calls to various departments.

Maintained and monitored guest billing upon request.

EDUCATION

High School Diploma

George W. Collins HS, Chicago, IL

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