Customer Service Engineer

Shailesh B. Dapke

San Jose, CA, *****. 669-***-****. ***************@*****.*** https://www.linkedin.com/in/shailesh-dapke/ CAREER SUMMARY

Result-oriented professional completed MS in Industrial and Systems Engineering accompanied by strong mechanical background.

Experience in Manufacturing Engineering and Supply Chain as well as hands on experiences working in Manufacturing Industries.

Energetic, detail-oriented, works well under pressure, good team player, meets target and deadlines on time with quality work.

Certified Six Sigma Green Belt (CSSGB).

EDUCATION

M.S. Industrial and Systems Engineering, San Jose State University, CA. (GPA-3.57) Aug15-May17 B.E. Mechanical Engineering, Dr. B.A.M. University, India. (GPA-3.85) Aug10-June14 AREA OF EXPERTISE

Technical Skills and Tools: SPC, SQC, FMEA, Gage R&R, 8D, Lean Manufacturing, Six Sigma, DMAIC, 5S, FPY/FTY, Process Capabilities, DOE, Corrective actions, Root Cause Analysis, 5 Whys, Data Analysis, Sage, EPICOR. Statistics Tools: JMP, Minitab, R-Programming, Excel. Certification: Six Sigma Green Belt Certification, SJSU (2016), JMP. Academic Courses: Manufacturing Engineering, Plasma Processing, Elements of Electrical Engineering. PROFESSIONAL EXPERIENCE

Manufacturing Engineer - Temp, A-1 Machine Manufacturing, Santa Clara, CA. April17-Present

Provide support for Manufacturing Technologies team as well as Production Control Team.

Review, edit, and update all Parts Master’s in Shop Keeper database to prepare for transition over to EPICOR database.

Look over Shop Keeper database to ensure the accuracy.

Assist to create the accurate Job Traveler to help Production Planning Team.

Work on the Process Layout, Cycle time, Operation Sequences. Supply Chain Intern, Therm-X, California. (3 months) June16-Aug16

Successfully assisted Quality and Supplier Quality department in fulfilling supplier related audits requirements.

Supported the Supplier OTD and Quality dashboard, Contributed to Purchasing and Customer Service departments.

Updated and maintained supplier matrix including copy exact, supplier information in ERP system. Calculated FPY/FTY.

Rolled down the customer requirements to current supply chain. Worked on RFQ procedure, SOP document and training material.

Developed a supplier scorecard by using Key Performance Indicators and created onsite visit questionnaire with the help of 8-D.

Led initiative to introduce supply chain reduction depending upon supplier performance and need. Process Optimization Intern, Aurangabad Electricals Ltd, India. (8 months) Aug13-May14

Aurangabad Electricals is renowned fasteners Manufacturer Company in India and supplier of various automobile industries.

Presented an idea of a new die design to reduce material loss by 20 percent as well as reduce process time by 30 seconds. Mechanical Engineering Intern, Greaves Cotton Pvt. Ltd., India. (2 months) June13-July13

Greaves Cotton is one of the biggest engine manufacturer giants in India.

Designed and developed an inspection gauge for ‘Power Transmission Off’ cover’s stud alignment, preventing the stud mismatch.

Resulted in achieving 20 percent reduction in the ‘rejection’ of engine due to mismatched studs. RELEVANT PROJECTS

Statistical Quality Control Project: SPC/Minitab/M.S. Excel Aug16-Dec16

Successfully completed this SQC project on the topic of ‘Analysis of flight departure delay’.

Calculated process capability with various tools such as SPC, Minitab and Microsoft excel and performed the analysis.

Resulted in finding the assignable causes for delayed flights and thereby it helps to improve the process. Reliability Project: Minitab/R-Studio Aug16-Dec16

Accomplished reliability project on the topic of ‘Analysis of Lung Cancer Treatment’ at one of the hospital group.

Performed different test of distribution on the dataset under statistical tools such as Minitab and R-studio.

Resulted in finding the process reliability of advanced lung cancer treatment. Lean Six Sigma Improvement Project: DMAIC/FMEA/Hypothesis. Jan16-May16

Studied Six Sigma Strategies for problem solving and suggested the improvements to students computing services at SJSU.

Applied different tools of Six Sigma such as DMAIC, FMEA, 5Whys, Hypothesis Testing.

Resulted in achieving the customer complaints reduction by 30 percent.

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