Project Manager Analyst
Resume:
TRACY TRIPKOVIC
Oak Brook, IL *****
*****.*****@*****.***
CAREER SUMMARY
Analyst with over fifteen years of technology experience including marketing analysis, business analysis, technical software development, project management and senior project management roles. Projects include custom development of internal software, market-facing software, configured package implementation, and integration projects. Experience with planning, design, implementation and testing phases. Business experience managing technology-industry projects ranging from strategy and marketing launch to development of integrated products. Hands-on management of business plans, including funding requests for new software and content solutions to be sold across markets.
EXPERIENCE
Castle Rock Innovations Chicago, IL [Independent Contractor] 10/2013 – 02/2014
Interim Client Project Manager – Retail Catering System Rollout
Took over project management of fixed-bid development project for specialized food industry ordering
Managed closure and sign-off of requirements and design
Created client status reports, expediting turnaround related to functional change requests
Utilized waterfall and agile development methodologies to drive development of varying functional areas
Analyzed development tickets to modify and manage development processes and predict overruns
Revamped project plan to incorporate infrastructure tasks and foster on-track delivery
Managed development in a .Net / SQL Server environment
Hammacher Schlemmer Niles, IL [Independent Contractor] 12/2012 – 05/2013
Senior Project Manager (Contractor) – NY Store Rejuvenation
Project Stabilization – Managed aggressive timelines to assess, research, and propose IT components of retail store outlet, including full refresh of hardware, networking, and telephony as well as related processes
Managed activities related to Store Closure readiness in advance of construction (telephony forwarding, etc.)
Performed hands-on research, business analysis, vendor analysis, and recommendation related to POS hardware and software, Surveillance systems, Telephony refresh, & Networking Build-out Plans as needed
Managed detailed planning for cross-vendor technology build-out of all IT infrastructure for the store
Managed installation of software applications on updated hardware for deploymenet in NY
CCH, a Wolters Kluwer business Riverwoods, IL 11/2001 – 10/2011
Senior Project Manager, ePMO – Business Intelligence & Strategy
Managed development project to integrate CCH’s sales tax products with major ERP (customer-facing solution integrated to Oracle)
Led client-facing technical implementations and beta deployment of sales tax software with new customers in corporate segment
Managed market launch of complex integrated products, ensuring operational readiness during corporate market expansion and working with agile development leaders to ensure on-track delivery of necessary functionality
Utilized Sharepoint for ongoing project reporting at detailed and executive levels
Segment Analyst, Segment Management
Managed and participated in external market research, including definition of plan, coordination of stakeholders, and hands-on analysis of data from internal and external knowledgebases
Drove analysis of internal customer data (salesforce.com) for product revenue analysis
Managed business plan development, including hands-on work to generate corporate funding request
Strategy Product Manager, Business Development
Led business analysis of launch requirements to scope funded requests as necessary
Created Release Strategy related to integrated tax solutions for ERP, OSS, and POS software packages
Project manager for strategic global program to drive new international solutions led by multiple countries
Integration Manager
Defined release management for customer-facing sales tax products for ERP, OSS, and POS integration
Gathered requirements and assessed proposals for new product enhancements of tax calculation engine
Coordinated proposal completion and execution for integration work across tax database products
Managed 3rd-party interface development with ERP vendors in multiple industries
FATHOM SOLUTIONS, LLC Chicago, IL 5/2000 – 9/2001
Led definition of consultant project development methodology, based on UML and the Unified Process
Led creation of company Project Management classes, utilizing industry standard PM Body of Knowledge
Looking Glass Networks – Data Analysis & Integration Manager
Managed data integration associated with multiple-package OSS implementation
Worked with Kabira middleware consultants to create data model used across all infrastructure packages
Utilizing UML, developed requirements based on understanding of all integrated software, including CRM, network provisioning, network activation, trouble ticketing and billing applications
Focal Communications –Requirements Project Lead, Data Services Rollout
Managed business analysis and equirements documentation associated with rollout of data services, utilizing the Rational Unified Process as appropriate
Researched and utilized use cases for requirements gathering
Managed enhancements to existing voice systems and gap analysis resulting in new development
Led rollout of new software used for inventory and order management development
ANDERSEN CONSULTING Chicago, IL 3/1997 – 4/2000
Team Lead - Global Solutions Delivery – Accounting Services
Managed Accounting Services applications of international service centers, including VB/SQL Server systems
Received accolades for requirements, design, and build for globalization of service center’s financial applications
Managed ongoing enhancements associated with front end General Ledger, Billing, and Revenue applications
Recommended and led upgrade of N. American asset management application, gaining 100% speed increases with its deployment
Sr. Consultant - Global Solutions Delivery – Client Financial Management Toolset
Responsible for defining requirements and design components for global engagement financial management tool
Led software selection for multi-currency project planning and financial components of above tool
Led detailed design and development of financial and workplanning functionality for major functionality release
Led deployment activities for EMT releases to all N. American sites
HEWITT ASSOCIATES, LLC Lincolnshire, IL 8/1995 – 3/1997
Imaging Application Developer
Responsible for all technical specifications and development for C++ project
Configured development workstation environment and productionized development libraries
Coded migration program to purge images from object servers and update library server information (C++)
Performed troubleshooting on various portions of imaging system, coding OS/2 utilities where necessary (C/C++)
ARTHUR ANDERSEN & CO, SC Chicago, IL 9/1994 – 8/1995
Professional Staff: International Planner Development Team
Developed functions of a new Windows-based international tax software product (C++)
Performed unit testing on foreign processing calculations, documenting for transition to Florida office
EDUCATION
UNIVERSITY OF WISCONSIN-MADISON Madison, WI
B.B.A., Business Mgt/Information Systems Analysis and Design
SKILLS
Agile, Waterfall Methodologies;
Microsoft Project; Microsoft SharePoint, LiveMeeting, Microsoft Powerpoint, Outlook, Microsoft Visio, Microsoft Excel;
Rational Rose Modeling Tools; Windows, OS/2, DOS;
Oracle, MS SQL Server 6.5, Sybase, DB2/2, Microsoft Access VBA, C, C++, Visual Basic, Pascal; EasyCase, IEF CASE Tools; Lotus Notes.
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