Customer Service Sales

Maria Kuhn

**** ****** ** ********, ** ***** 612-***-**** **************@*****.***

OBJECTIVE: Customer Service / Teller Operations

HIGHLIGHTS OF QUALIFICATIONS

Excellent communication skills to provide superior customer service.

Established ability to problem solve accurately.

Organized and detail-oriented; knack for understanding procedures.

Strong skills in time management, prioritizing tasks, and meeting deadlines.

RELEVANT EXPERIENCE

Communication & People Skills:

Consistently promote a positive environment for both employees and customers.

Cooperatively work with others to produce and deliver quality results.

Maintain knowledge of current policies and procedures to provide satisfaction for employees and customers.

Organizational & Time Management:

Produce quality work even under pressure to comply with deadlines.

Attention to accuracy when performing tasks involving accountability.

Many years of experience successfully managing and organizing personal time and workload.

Technical Skills:

Excellent accuracy with 10-Key and Data Entry functions.

Provide innovative customer service and teamwork.

Experienced problem solving abilities.

EDUCATION & CERTIFICATIONS

Mira Mesa High School

San Diego, CA - Graduate 1988

Academics Major

Edutek Professional College

San Diego, CA - Graduate 1994

Medical Administration Assistant

6 Terms - 5 Dean's list awards for A+ average.

WORK HISTORY:

TruStone Financial Federal Credit Union 2007-2017

DEB Shops Inc., 2004-2007 Sally Beauty Supply, 2000-2004

Account Resolution Specialist Job Responsibilities:

1. Responsible for the voicemail for the ACD group. Set daily message and retrieve voicemail messages.

2. Check emails from members and staff and answer them.

3. Log onto ACD line and answer various member and employee questions by phone.

4. Work lost/stolen report every day.

5. Complete requests in Synapsis

6. Set up new Debit Cards and ATM Cards in Epysis

7. Set up new Credit Cards in Meridian Link Visa bucket.

8. Process Visa Balance Consolidations.

9. Post Visa payment requests.

10. Clean up the ST screen from the lost/stolen process and update addresses and ordering cards.

11. Post the TruStone Corporate Visa payment monthly (email from Finance).

12. Post various debits and credits against cardholder credit card accounts.

13. Post various debits and credits against cardholder membership accounts.

14. Forward TruStone Corporate Visa Statements to Finance.

15. Gave credit to members for compromised Credit Cards and Debit Cards.

16. Ordered cash for all ATM's.

17. Help with CAMS Alerts at direction of Electronic Payments Specialist.

18. Setup/Change/Delete ACH origination items and Visa Auto Pay.

19. Process ACH stop payments.

20. Sell and maintain all Prepaid Cards (Gift Cards and Reloadable Cards).

21. Enter Wire Transfer requests into Fedline and submit service request to Finance.

Deb Shop Job Responsibilities:

Assistant Store Manager

1. Manage staff of 6 to maintain the sales floor, customer service and sales.

2. Handled all cash deposits at the end of the day. Balance the cash drawer and deposit funds to Bank.

3. Maintain a high level of customer service by assisting in finding items and creating displays that appeal to the high fashion of jr and teen clients.

4. Shipping and receiving of products in and out of the store. Maintaining that all shipment was properly dispersed and sent to the sales floor.

5. Making sure that all policies and procedures were followed by store employees.

6. Protecting the merchandise and integrity of the store.

7. Keyholder to open and close the store.

Sally Beauty Supply Job Resposibilities:

Store Manager

1. Maintain a staff of 5

2.Handled all cash deposits at the end of the day. Balance the cash drawer and deposit funds to Bank.

3. . Maintain a high level of customer service by assisting in finding items and creating displays that appeal to the clients consisting of hair and nail professionals as well as the public.

4. Shipping and receiving of products in and out of the store. Maintaining that all shipment was properly dispersed and sent to the sales floor.

5. Making sure that all policies and procedures were followed by store employees.

6. Protecting the merchandise and integrity of the store.

7. Keyholder to open and close the store.

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