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Customer Service Manager

Location:
East Hartford, CT, 06108
Posted:
August 24, 2017

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Resume:

EDWARD J. RICCIO

** ********* ***, **** ********, CT 06108

860-***-**** ac1zw6@r.postjobfree.com

OBJECTIVE: To obtain a challenging management position that utilizes my experience, interpersonal, and organizational skills with opportunities for growth and advancement.

EDUCATION: Bachelor of Arts in History, University of Connecticut, Storrs, CT - 1993.

SUMMARY OF QUALIFICATIONS:

Customer Service Proven track record of excellent customer service, both client based and internal

Property Management Experienced high-rise property manager

Office Management Experience in development and implementation of departmental budget, daily operations and negotiation and management of service contracts.

Project Management Proven project management skills in many aspects of business experience including security systems, HVAC, construction and move management.

Event Planning Experience in organizing fundraisers and special events.

Training Skills Ability to train and supervise staff members in various skill requirements.

Technical Skills Proficient in Microsoft Office. Amateur musician with recording/production experience. Background in carpentry and construction.

Cooking/Catering Accomplished cook with background in restaurant and grocery industries

WORK HISTORY:

Hines, Hartford, CT

2008-2017 Assistant Property Manager

Managed daily operations of 24 story multi-tenant high rise office tower

Developed and implemented Operations and Capital budgets

Bid, negotiate, and manage contracts for building service providers including Cleaning, Parking, Security, Landscaping, Pest Control, Trash Hauling/Recycling

Assisted with leasing and new business proposals

Managed tenant relations including tenant construction and lease implementation

Managed building Fire/Life Safety program. Passed FEMA training courses on Workplace Violence and Active Shooter.

Implemented building wide sustainability program including composting, reduced non-recyclable waste to less than 50% of building total

Achieved LEED Silver certification for 30-year-old building with minimal capital improvements

Worked with 3rd party vendors on website development and implementation, security system design and upgrades, disaster/emergency response plan

Day Pitney LLP (f.k.a. Day, Berry & Howard LLP), Hartford, CT

1998-2008 Purchasing and Facilities Manager

Managed relocation of 100,000sf Hartford office in 2007

Managed office relocations in Washington, D.C. and New York City in 2006

Managed renovation work and office set up for New York office in 2006

Managed moves into three new offices between July ’04 and August ‘05

Involved with design and construction of three new offices July ’04-August ‘05

Managed asset acquisitions in mergers with smaller firms

Managed internal relocation of 45 people in Boston office.

Negotiated pricing and service arrangements with supply vendors.

Developed and maintained annual supply and maintenance budgets.

Managed internal relocation and re-modeling of firm’s Hartford office.

Managed relocation of off-site storage facility.

Trained and supervised departmental staff.

Effectively managed operating costs while still providing excellent customer service, both internally and externally.

Assisted with space planning and design, and furniture allocation for 7 offices in firm portfolio

Managed fire/life safety program.

Maintained internal access control system.

1995-1998 - Purchasing and Facilities Coordinator

Responsible for prioritization and execution of daily departmental tasks.

Responsible for maintenance and upkeep of a diverse field of equipment.

Managed daily activities of two staff members.

Managed relocation of off-site office of approximately 40 people.

Organized and executed annual internal rotation moves of 25 or more people.

Assisted department supervisor with managing supply vendor performance.

1995 - Delivery Services Dispatcher

Managed all internal and external deliveries for office of 350 people, including interoffice and US mail deliveries.

Managed daily activities of a staff of 5 people.

Maintained company fleet of 6 automobiles.

1992-1995 - Facilities Department Staff Member

Performed maintenance and upkeep duties for firm of 350+ people. Also provided cross-departmental coverage in mailroom, copy center and fax department and other support departments as needed.

Highland Park Market

1988-1992 – Deli/Fish/Kitchen Clerk

Worked in high-end grocery store deli, fish and kitchen departments

Prepared catered as well as pre-packaged meals and store-made cold cuts and salads

Responsible for stocking deli meat case as well as cheese case

Other:

Member BOMA Greater Hartford chapter. Member of Board of Directors, 2015-present

REFERENCES: Available upon request.



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