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Engineer Customer Service

Location:
Milwaukee, WI
Posted:
August 24, 2017

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Resume:

Thomas E Beeson

**** * **** **

MILWAUKEE, WISCONSIN, 53228

PHONE: 262-***-****

EMAIL: ac1zvb@r.postjobfree.com

Professional Summary

Consultant and IT specialist with over 25+ years of experience in network and system engineering, email system implementation, network security and digital forensics. Possess both a CCNA and a Security+ certification along with advanced knowledge in Microsoft Exchange, ProofPoint Firewalls, Linux, Cisco networking and IT security practices that add value to the organization

Technical Skills

SECURITY: Fortinet Unified Threat Management Firewalls, Sophos Firewall, Checkpoint Firewall, Cisco ASA; ProofPoint Email Compliance and Barracuda Email Firewalls; Symantec Endpoint Protection, Microsoft SCCM SCEP; McAfee, IDS/IPS, Azure Active Directory services and Group Policy implementation

NETWORKING: Cisco Switches and Routers, Cisco IOS; Extreme Networks Switches; HP and Juniper Switches; Cisco 802.11ac Wireless, Meru Wireless; DNS and DHCP; WhatsUp Gold and SolarWinds network monitoring systems; Wireshark packet analysis; VLAN Schema and High Availability; Wide Area Networking protocols such as BGP / EIGRP; T1 and DS3, OC3, ATM and Frame Relay WAN connections

OPERATING SYSTEMS: Microsoft Server 2003, 2008, 2012; Windows XP, 7, 8.1; Windows 10, Linux including Red Hat, Ubuntu and CentOS

SYSTEMS: AD Services; Microsoft Exchange 2007 and Office 365; File Shares and Print Servers; Manage Engine Service Desk+; Track-IT

VPN: Fortinet IPsec point-to-point and GRE tunnels; Sophos Red Box; Cisco VPN Tunnels; Fortinet and Cisco Dynamic VPN connections

Professional Experience

MILWAUKEE COUNTY TRANSIT SYSTEM, MILWAUKEE, WI

IT Operations Manager, May 2016 – Jun 2017

Work with IT staff to plan and implement transition from Linux based environment to Windows Server 2012 environment for compliance with Milwaukee County

Significantly Improved overall network security and compliance with the installation of Microsoft SCCM and SCEP to greatly reduce non-compliant (un-patched) workstations by 73% over WSUS alone

Increased efficiency of newly deployed 802.11ac wireless network at all remote locations by 42% after tuning and performing detailed wireless site surveys

Established new Help Desk ticketing system using Manage Engine Service Desk+ to reduce customer dissatisfaction rates by 60% and increase incident management efficiency.

Improved administration of Office 365 cloud based email solution by integrating Azure AD connection with increased security.

INFORMATION TECHNOLOGY PARTNERS, CHICAGO, IL

IT Network Manager, Sep 2015 – Apr 2016

IT operations manager for customer manufacturing plant in Racine, WI responsible for maintaining the technology infrastructure including developing operational plans, project planning and facilitating automated systems monitoring.

Increased the administration efficiency of multiple VMWare servers using enhanced VEEAM reporting features, along with Microsoft Server 2008 and Server 2012 administration tools

Coordinated the installation of new Cisco VoIP system and related networking equipment to replace legacy voice system.

GERALD CHAMPION REGIONAL MEDICAL CENTER, ALAMOGORDO, NM

Network Administrator / Systems Engineer, Sep 2007 – Aug 2015

Replaced a vulnerable Microsoft Exchange 2000 server with a new MS Exchange 2007 server cluster with increased security and high availability for users. Also implemented OWA for web based email access from off-site.

Implemented a new virtual ProofPoint compliance email firewall to reduce data leaks and HIPAA compliance incidents by 32%

Implemented a Barracuda email SPAM firewall as a separate appliance to reduce unwanted and potentially dangerous email and decreasing connection loads caused by spam filtration.

Architected a major hospital VoIP data/voice network upgrade using Extreme 4650 stacked switches and Cisco 3700 series stacked switches increasing the hospital network capacity by 70%

Strengthened workstation security with Fortinet and Sophos web content filtering to reduce web based virus infections by 25%

Solved slow connection issues to remote clinics by replacing unsecure dedicated T1 lines with new high bandwidth connections and using secure VPN tunneling over IPsec, reducing monthly costs by 38%.

Greatly increased network high availability while reducing costs by $12,000 with virtual servers, new core switches, better SAN storage and new power systems

BRIGHT PATHWAYS, LLC, ALBUQUERQUE, NM

Principle / Owner, Aug 2005 – Sep 2007

Evaluate network designs for remote site connectivity to determine whether customer requirements are met efficiently and effectively.

Develop and implement solutions for network problems.

Determine specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routing schemas.

Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.

OSO GRANDE TECHNOLOGIES, ALBUQUERQUE, NM

Senior Network Engineer, Jun 1994 – Feb 2006

Lead engineer for mid-sized regional ISP with Internet service offerings over ATM, Frame Relay, SONET, DWDM, DSL and Ethernet. Designed and provisioned over 250+ customer Internet connections over ISDN, T1, DS3 ATM with OC3 backbone connections.

Extensive experience in configuring Cisco routers including7600/OSR series used in providing Internet access over TCP/IP to 200+ customers.

Install and implement network monitoring system using MRTG and NAGIOS to increase network visibility by 95%

Education

EASTERN NEW MEXICO UNIVERSITY, PORTALES, NM

Associate of Science in Electronics Engineering Technology, May 1980

UNIVERSITY OF PHOENIX, ALBUQUERQUE, NM

Bachelor of Science in Business Information Systems, Oct 1999

Credentials and Licenses

Cisco CCNA

CompTIA Security+

Fortinet FCNSA

A+ Certification



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