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Manager Customer Service

Location:
Gastonia, NC
Posted:
August 24, 2017

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Resume:

JOSEPHINE L. POLHEMUS

*** *********** *****, ********, ** 28056

704-***-**** (H) ac1zuo@r.postjobfree.com 704-***-**** (C)

PHARMACIST

Experienced pharmacist with multiple certifications including Board Certified Geriatric Pharmacist. Excellent customer service skills. Broad knowledge in various pharmacology technologies as well as management systems and controls. Experience managing the pharmacy department, training newer staff members and overseeing operations. Seeking position as a pharmacist in a retail or long term care facility where positive attitude, broad knowledge and mentoring capabilities are put to work.

SKILLS

Dependable

Accurate

Mentor and Trainor

Problem Solver

Broad Knowledge

Flexible

CERTIFICATIONS

Board Certified Geriatric Pharmacist. Licensed in NC and SC.

Certified Pharmacy Regulatory Specialist

APhA Certified Immunizer

APhA Certified in Diabetic Education

APhA Certified in Medication Therapy Mgmt.

Licensed Health and Life Insurance Agent

PROFESSIONAL EXPERIENCE

CVS 2014 to Present

Floating Pharmacist

Provide coverage to over 50 CVS stores in 2 states (8 districts) within a radius of 120 miles. Provide pharmacy coverage where needed due to staff shortages, illnesses or vacations. Fulfill prescriptions, provide immunization, advise clients on drugs and conduct patient outreach. Use RX Connect to track activity.

FOOD LION (formerly Blooms) 2010 to 2013

Pharmacy Manager

Managed the pharmacy from the initial setup to the closing by Food Lion. Responsibilities included scheduling, inventory management, training, filling prescriptions, supervising the accuracy of the staff as necessary. Utilized PDX to track drug usage, inventories, and loss prevention. Utilized Prescription Monitoring Program (PMP) to identify potential fraudulent prescriptions. Hired and trained staff. Performed evaluations and raise recommendations.

Transitioned software from PDX to Enterprise Applications Software (EAS).

SAM’S CLUB (Division of Walmart) 1998 to 2010

Pharmacy Manager

Responsible for managing all operations of one in-house Pharmacy of a Sam’s Club store, including hiring, training, and evaluation of staff, inventory management, and scheduling in a high volume store. Developed an organized, uncluttered, precise environment with a well trained staff for the delivery of all pharmaceuticals. Personally handled Level 2 pharmaceuticals.

Completed Walmart’s Advanced Quality Training program and introduced concepts within store.

Implemented Walmart’s policies within the department.

Sales and profits doubled while manager.

WINN-DIXIE 1996 to 1998

Pharmacy Manager

Responsible for managing the operations of an in-store pharmacy. Assisted the District Manager in training new pharmacists. Helped to develop ads and mailers to boost local awareness and store sales.

Reviewed charts and supplied local nursing homes with patient specific pharmaceuticals.

ECKERD DRUGS 1991 to 1996

Pharmacist

Accurately filled prescriptions, maintained records, answered customer’s questions, etc. Mixed and checked IV solutions. Checked physician’s orders against prescriptions. Alerted the manager to potential inventory issues.

TECHNOLOGY SKILLS

RX Connect

Enterprise Application Software (EAS)

PDX

Connexus

MS Office

ASSOCIATIONS

Member of both the National and local chapters of American Society of Consultant Pharmacists (ASCP)

EDUCATION

The University of North Carolina at Chapel Hill

Bachelors of Science in Pharmacy

Rho Chi Honor Society

Phi Lambda Sigma Pharmacy Society

Bessemer City High School, Valedictorian



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