Human Resources Customer Service

Natasha Simeon-St.Denis

** ****** ****** #* **** Warwick, RI 02893

ac1zu7@r.postjobfree.com Cell: 401-***-****

Professional Summary

Driven Business Manager with a 20-year track record of success administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.

Skills

Human resources management

Long-term business planning and execution

Customer service awareness

Relationship management

Reporting familiarity

Positive and upbeat Goal-oriented

Analytical problem solver

Experience

Federal Hill House Association, Providence, RI 2015 – 2017 Director of Business Operations (Human Resources & Payroll Specialist)

Prepared program operating budgets, budget reports and other financial performance reports

Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations

Supported human resources staff with new hire orientations and monthly departmental meetings

Addressed and resolved general payroll-related inquires

Assisted management staff in annual year-end processes and data audits

Administered compensation, benefits and performance management systems and safety and recreation programs

Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations

SBM Management at Amgen, West Greenwich, RI 2013 – 2015 Site Manager

Coordinated employee schedules

Assisted in budgeting

Program/process improvement and business development initiatives

Performed audits and inspections of inventory and facilities

Compiled data for preparing estimates and reports

Ensured compliance with local, state, and federal regulations

Directed facilities programs and managed program supervisors

Federal Hill House Association, Providence, RI 2009 – 2013 Assistant Operational Director (Human Resources/Payroll Specialist)

Managed the human resources and organizational develop structures of agency

Planned, developed and implemented strategies for organizational development

Ensured activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care

Planned, developed and implemented strategies for HR management

Established and maintained appropriate systems for measuring HR development

Monitored, measured and reported on HR issues, opportunities and development plans and achievements within agreed formats and timescales

*Temporary Positions 2007-2009

United Parcel Service, Warwick, RI

1996 - 2007

Operations Management Specialist

Supervised daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely

Monitored the Package Center Information System (PCIS)

Dispatched service providers

Performed account maintenance on pick-up accounts and consignee billing

Audited various internal systems and reports

Audited time cards and submitted corrections

Performed light maintenance on hardware and software systems

Performed DIAD maintenance, updates and control

Education

Roger Williams University, Bristol, RI

Master of Science

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