Customer Service Data Entry

CORINA HERCULES

**** ** **** ****, ******** Heights, MI 48316

Phone: 586-***-**** Email:ac1zsl@r.postjobfree.com

OBJECTIVE - To obtain a position as Data Entry clerk

SKILLS AND QUALIFICATIONS

oThree years of working experience as Virtual Customer Service Representative

oUse logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

oTalk to others to convey information effectively

oHands-on experience in handling and answering calls from customers and making appropriate call logs

oRemarkable knowledge of customer service techniques and professional telephone etiquette

oProfound knowledge of web navigation, data entry, data analysis and maintenance of confidentiality of data

oFamiliarity with high-speed ISP service with bi-directional speeds of 256kb

oProficient in using Microsoft Office, Misys Tiger and eBridge software

oOutstanding ability to enter data into computerized systems, in an accurate and efficient manner

oCommendable ability to navigate internet and answer phone calls, simultaneously and efficiently

oGreat ability to create, develop and maintain professional relationships and good rapport with clients and colleagues, in a positive manner

EXPERIENCE

Best Buy Customer Service – Teletech, 2015-2016

oAnswered inbound calls from customers regarding their orders

oUsed multiple company resources to obtain appropriate information and answer customer queries.

oMaintained required call handling time and finished calls within specified time limits.

oTaking credit card information and assisting customer completing purchase

oRefunding account

oTracking packages or resending items out to customers due to shipping handling issues

Virtual Customer Service Agent - Arise, 2007 - 2010

oAnswered inbound calls from customers regarding technical issues, billing issues, service requests, and existing claim status.

oUsed multiple company resources to obtain appropriate information and answer customer queries.

oProvided customer support and service to clients via phone, email and web chat programs. Ensured communication of accurate and reliable information to callers and clients, in a timely manner

oMaintained required call handling time and finished calls within specified time limits.

oAvoided use of and translated technical jargon into simple terms while communicating with customers.

oWrote and maintained accurate call logs and customer interaction logs in computerized systems.

oListened actively to customer’s conversation to understand customer’s concerns, properly and interacted with customer with empathy.

oObtained and evaluates all relevant information to handle product service inquiries

oProvide pricing delivery information

oPerformed customer verification set up new customer accounts, process orders, forms, applications requests

oManaged customer’s accounts

oProvide feedback on the efficiency of the customer service process

EDUCATION

Bachelor's in Science, Industrial Engineering – University of Central Florida - 1999

Masters in Science, Systems and Information Technology - 2010

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