Customer Service Manager

DAVID A. WELCOME

** ****** ****, *******, ** ****8

ac1zs7@r.postjobfree.com, 518-***-****

PROFESSIONAL PROFILE

A solid professional career in Property Management and Real Estate that includes leasing and development, market analysis, community and professional relationships, property management including but not limited to: lease and RFP negotiations, budgeting, construction buildouts, maintenance operations, policy and procedure implementation, marketing, training and customer service. CAPABILITY SUMMARY

Asset Maximization - Leasing - Property Management - Construction/Development – Fiscal Budgets – Team Leadership – Municipal/Community Relationships CAREER EXPERIENCE

7/13 – Present NYS Associate Broker, Vanguard Fine, LLC • Albany, NY

• Represent National and Local clients in commercial real estate transactions throughout New York State.

• Specialize in the leasing, sale, property management and development of Retail, Office and Warehouse space in a variety of developments and municipalities.

• Understand respective marketplaces for various municipality zoning/planning laws, working with clients, officials, lawyers to complete legal transactions.

6/08 – 7/13 Property Manager, Albany Management Inc. • Albany, NY

• Represented local Commercial Office Real Estate Portfolio for leasing and asset maximization.

• Sold office space to local and national clients. Negotiated and prepared RFP's and leases, understood current market analysis, created marketing promotions, canvassed prospective tenants, maintained stellar tenant/client relations, established professional relationships with brokers and municipal officials.

• Worked with owners/developers on construction budgets, floor plans and finishes to ensure tenant build outs were completed as per lease agreement, within budget and time parameters.

2/07 – 6/12 NYS Associate Broker, Larkin Commercial Properties • Albany, NY

• Represented National and Local clients in commercial real estate transactions throughout New York State, specialized in the leasing of office and warehouse space.

• Learned and understood various municipal planning/zoning codes to work directly with developers, owners, and municipal officials with integrity and transparency.

10/00 – 2/07 Leasing Property Manager, Touhey Associates • Albany, NY

• Represented a 1.7 million SF Commercial Real Estate portfolio comprised of Office, Warehouse and Self-Storage Facilities for leasing.

• Presented available space to clients, negotiated and prepared RFP's and leases, established new development opportunities, maintained current market analysis, conducted marketing promotions, canvassed prospective tenants, responsible for collections, maintained stellar tenant relations, established professional relationships with brokerage community and municipal officials.

• Property Manager for all properties and supervised maintenance staff ensuring asset integrity and professional appearance. Hired third-party contractors as necessary and evaluated services upon completion as per contract.

• Worked with construction team on budgets, floor plans and finishes to ensure tenant buildouts were completed as per the lease agreement, on time and on budget.

• Responsible for asset maximization of self-storage facilities in New York and Florida. Hired and trained managers, established policies and procedures, maintained clean and inviting facilities and maintained stellar customer service. 4/98 – 9/00 Assistant General Manager, Pyramid Management Company • Crossgates Mall • Albany, NY

• 1.6 million square foot regional shopping center.

• Oversaw all departments of 1.6M SF regional shopping center: Specialty Leasing, Marketing, Security, Facility Maintenance and Operations.

• Maintain accountability for common area management (CAM) and marketing budgets, tenant collections, cash flows, and leasing income projections

• Manage and maintain professional relationships with the County and Town municipal officials including planning/zoning, police, fire; merchants, and community partners.

• Pursue leasing of local and regional tenants for the company wide leasing organization.

• Grand Opening Tenant Coordination Manager for: Palisades Center assisted development team in start to finish opening 60+ tenants among 3.2M SF shopping and entertainment center in Rockland County, NY.

3/95 –4/98 Operations Manager, Pyramid Management Company • Albany, NY

• Responsible for all the maintenance for interior and exterior common areas of the property to maximize the assets for tenants, owners, municipal official evaluation and community public space within 24-hour maintenance operation, four season weather.

• Responsible for review, evaluate and execute construction documents while supervising new tenant construction build outs.

• Create RFP's and manage all vendor contracts.

• Maintain $7M CAM Budget.

11/92 – 3/95 Montgomery Ward • Chicago, IL

2/91 – 11/92 Fitzgerald Brothers Beverage • Troy, NY 1/87 – 2/91 Cumberland Farms • Canton, MA

9/85 – 12/86 John Hancock Life Insurance Company • Boston, MA 3/83 – 8/85 Edison Brothers Shoe Stores Inc. • St. Louis, MO EDUCATION

SUNY Polytechnic Institute (formerly SUNYIT) • Utica, NY Business Public Management

Hudson Valley Community College • Troy, NY

AA, Banking, Insurance and Real Estate, 1980

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