James F. Martin

***** ****** *****

Edmond, Oklahoma 73012

405-***-****

OBJECTIVE: To work and manage in an organization where I can help lead and motivate individuals and teams to accomplish shared goals and objectives. From a position of leadership in that group, help the organization improve and reach its strategic goals by developing employees to a level demonstrating superior performance,

SUMMARY: Certified Lean Six Sigma Black Belt. Hands-on manager with over twenty years of experience leading multiple workgroup locations up to and including the executive level. Seasoned leader, planner, and organizer, with the ability to motivate individuals to their greatest potential and drive an organization to maximum performance. Teacher of efficiency, effectiveness and customer service as the keys to increased revenue and profits.

EMPLOYMENT:

2013 to 2017 Nortek Air Systems Okarche, OK

2014-2017 Manager, Production Planning and Control

oScheduled production at both Okarche and Oklahoma City plants.

oEnsured loading levels were sufficient to meet financial goals.

oInteracted with field reps to coordinate delivery, report progress, and develop countermeasures to problems.

oReported performance issues, variances to goal and tracked pertinent metrics.

2013-2014 Coil Shop Manager

oIncreased on time delivery performance

oDecreased lead time.

oReduced in process inventory.

2011 to present Self-employed, Falcon Fund LLC. Oklahoma City, OK

Managing Executive, Real Estate acquisition and development.

2004- 2012 Perfection Truck Parts and Equipment Oklahoma City, OK

2011- 2012 Operations Manager Crane Shop

oOpened branch operation concentrating on large crane production and repair.

oMet financial and production goals.

oManaged work flow to reduce turnover time in fleet upfitting by 50%.

oManaged operation of satellite department with responsibility for production of oil field service cranes for Halliburton Energy, and other large organizations, to be positioned globally.

oMotivated, educated, and supervised employees to ensure efficiency in all phases of performance.

2009 – 2011 Quality Manager Main Office

oDeveloped Quality Manual based on ISO characteristics.

oDeveloped Quality Assurance System to collect data, analyze errors, change processes and improve performance.

oWorked with vendors to install quality upstream in supply chain.

2007 - 2009 Branch Service Administrator Light Duty Shop

oSupported operation in a temporary branch to handle large fleet upfitting operation.

oCoordinated logistics, transportation and technician performance.

2005 – 2007 Warehouse Manager Main Office

oManaged operation to ensure accuracy in shipping, receiving and storage.

oDeveloped programs with vendors to reduce inventory closer to just-in-time.

oWorked with transportation companies to control costs and reduce expenses.

oMotivated, educated, and supervised employees to ensure efficiency in all phases of performance.

2004-2005 Service Manager Main Office

oManaged operation to ensure goal achievement.

oDeveloped coordination between multiple departments to improve communication and cooperation.

o

2002-2004 Loan Officer World Mortgage Oklahoma City, OK

oPre-qualifed customers for loan potential,

oProcessed applications for loans.

oWorked with lender institutions in underwriting efforts, assisted customers with working out problems associated with loan achievement, and assisted with processing efforts.

1986 – 2002 U-Haul Corporation Various Locations

1997-2002 President, U-Haul Company of Oklahoma

oManaged 300+ employees at 24 different Company-owned locations and two full-service repair facilities.

oOversaw operation of over 200 independent outlets throughout the State.

oResponsible for marketing of product through Company-owned stores and contracted dealership locations.

oPlanned and organized the activities of in-house and field personnel in a manner consistent with obtaining the organization’s objectives.

oOversaw all aspects of customer service and transaction increases.

oIncreased the number of operating locations in order to dominate the marketplace through bracketing of the competition.

oIncreased gross revenue from $18,000,000 to $24,000,000 that enabled the creation of a smaller, separate corporation to oversee the Tulsa region.

oLead the organization successfully through Labor Department and OSHA audits that resulted in no fines, citations, or penalties.

1996-1997 President, U-Haul Company of Mississippi.

oResponsible for the operation of all activities within the geographic region of the Company.

oIncreased equipment utilization efficiency to top ten percentile nationally.

oIncreased profitability through expense controls and revenue increases.

1994-1996 Traffic Control Manager, U-Haul Company of Oklahoma

oResponsible for safe and expeditious flow of equipment resources throughout the organization.

oHandled customer service issue resolution.

oMaintained the top equipment utilization efficiency in the nation.

oDeveloped customer service recognition system for compliments instead of complaints.

1986-1994 Various other positions, U-Haul Company of Oklahoma and U-Haul Company of Metro DC.

oGeneral Manager responsible for hiring, training and controlling all aspects of operations and administration at a single store.

oMaintained property and recommended budgets for revenue, expenses, and capital improvements.

oCharged with developing and overseeing dealership network in Metro DC/Maryland area.

1983-1986 General Manager Southwest Properties Oklahoma City, OK

oOversaw all aspects of Hotel operations including desk and customer service staff, housekeeping staff, maintenance staff and sales staff.

oTrained employees on proper procedures and audited daily cash flow and reporting.

oHandled customer service issues and employee performance issues.

1980-1983 Air Traffic Controller Federal Aviation Administration

oResponsible for safe and expeditious flow of Air Traffic in and around the Washington, DC area.

oMaintained aircraft separation, issued clearance instructions and in-flight direction.

1975-1979 United States Marine Corps Active Duty

oServed in numerous locations in U.S. and Far East. Primary responsibility as Air Traffic Controller.

oServed as Operations Clerk during formulation of new squadron in Okinawa, Japan.

oGraduated 1st of 74 in Basic Training.

EDUCATION/CERTIFICATION:

2000-2002 University of Phoenix, Oklahoma City.

BS- Business Management: concluded May 2003.

2010–2011 Villanova University, Villanova PA

Green Belt - Six Sigma Certification

Lean – Six Sigma Certification

Black Belt – Six Sigma Certification

Master Six Sigma Certification

2005 Dale Carnegie Leadership Training for Managers

Other:

Fork-Lift Train the Trainer Certification

CPR/AED Certification

Mobile Crane Inspector Journeyman (Telescope and Lattice Mobile Cranes)

References:

Jerry James 405-***-**** Facility Manager, Johnson Controls

Dr. Chris Bell 580-***-**** Continuous Improvement Engineer, Johnson Controls

Gina Jones 405-***-**** Quality Manager, Nortek Air Systems

John Schlegel 405-***-**** Coil Shop Lead Supervisor, Nortek Air Systems

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