Adminstration/Customer Service/ Data Entry

Marcella Carman

PO Box ****, Greenwood, AR *****

479-***-**** ************@*****.***

Objective: Seeking a position within a company, where professional experience, education and abilities stand as an advantage for personal growth.

Education: Graduated High School in 1986, Greenwood, AR

attended Medical Terminology classes in 2003, Fort Smith, AR

Certificate of Medical Terminology, St Edwards Mercy Hospital

Special Skills:

• Computer Skills: Excel, Word, Powerpoint, Publisher, Outlook

Windows 95, 98, 2000, Windows Xp Home, Xp

Data Entry (numeric, alpha), Internet Explorer.

• Office Skills: Answering multi-line phones, customer service, filing

Distribute mail, faxes.

Experience:

• Terminal Clerk II

Estes Express Lines…Fort Smith, AR

July 2015 – Present

Checking in drivers nightly paperwork, scanning BOL and Drs, answer phones, customer service, setting up appointments for delivery, dock production,OSD issue, short bill, data entry.

• Adminstration

Averitt Express…Fort Smith, AR

July 2012 – June 2015

Provided assistant to the Manager, answered phones, trouble billing, scan BOL and DRs, data entry, check drivers paper work nightly.

• Tech/Customer Support

OEI...Greenwood, AR

April 2009 - November 2011

Provided customer service and technical support, parts look up. Added dealers

to the web page, made barcode labels, talked to potential dealers to be set up,

provided weekly inventory.

• Tax Preparer

Jackson Hewitt...Greenwood, AR

November 2008- March 2009

Provide customer service, and prepared customers taxes.

• Head Waitress

Furrs ...Fort Smith, AR

June 2008- November 2008

Provided customer service, was head waitress making sure all my wait staff had

their assignments for the day, waited on tables, kept gallies clean.

• CSA

Dillards...Fort Smith, AR

December 2007- May 2008

Provided customer service, put merchadise out, cashier, made sure co-workers had their departments clean and cash drawers ready.

• Receptionist

Harry Robinson GMC...Fort Smith, AR

April 2007- December 2007

Provided customer service, answered phones, made sure all salesmen had their itinerary for the day. filing.

• Documentation Tech

USA Truck...Van Buren, AR

January 2005- October 2005

Provided drivers with detail routes, made POD calls, data entry, talked to drivers about their logs, BOL, paperwork.

• Nutritional Services

St Edwards Mercy Medical Hospital

June 2000- January 2005

Provided patients with their food on a timely matter, customer service, cook, made sure the gallies on the floors were stocked and cleaned.

Activities: In 1983 thru 1985 I had joined the OLD FORT DAYS

Coca-Cola Dandies, showed horses all my life and achieved serval trophies and awards for my accomplishments, trained horses, was a 4-H member and leader.I enjoy my family, enjoy being outside fishing, swimming, and horseback riding.

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