Jimmy F. Members

**** ******** **. ************, ** 19143

[Phone: 267-***-****]

Email Address:ac1zpy@r.postjobfree.com

Social & Human Service Professional

An individual who demonstrates a working knowledge of the customer service within human and hospitality industry with excellent organizational, decision-making, and time management skills, experience working with diverse populations, effectively communicating new concepts, and the capability to build and work collaboratively within strong team environments.

EDUCATION

University of Pennsylvania Philadelphia, PA Completed Summer 2012

School of Social Policy & Practice, Pipeline to Promise Program

Community College of Philadelphia Philadelphia, PA Received May 2013

Associate in Applied Science, Behavioral Health/Human Services

KEY QUALIFICATIONS

• Social & Human Services Associate

• Well-versed in using Microsoft 2009: Word, Excel, and PowerPoint

• Supported Employment Training

• Superb knowledge of HIPPA, CPR/First Aid and Mental Health First Aid

PROFESSIONAL EXPERIENCE

Dollar Tree Inc. – Chester, PA

Stock Clerk/Sales Associate, August 2016 – Present

Maintaining the order of stock rooms by receiving, unpacking, and inspecting merchandise as it arrives.

Labels items for inventor control. Distributing merchandise to the proper location using a dolly or electric hand truck. Performing interior displays for new merchandise on sale floor, maintains its appearance, and replaces damaged or expired items when necessary. Keeps track of inventory, both on and off the sales floor, using hand-held scanners and computers. As well as, assisting in customer service and operating cash register to initiate money transactions due to merchandise purchases.

North Philadelphia Health Systems/GMC – Philadelphia, PA

Community Recovery Specialist/ CPS Supervisor, July 2014 – June 2016

Provided reflective supervision to peer support staff and case management services, co-facilitated group therapy sessions when needed. Conducted presentations of the Behavioral Health Imitative to residential treatment programs

Along with, scheduled and facilitated staff meeting, developed surveys for to implement Performance Improvement measure for IOP program, and assisted in organizing community integration projects. Plus, introduced peer support staff to Transformation Trainings for professional development.

PROFESSIONAL EXPERIENCE

Kirk bride Human Service Center – Philadelphia, PA

Behavioral Health Technician, June 2014-March 2015

Utilized trauma- informed approaches with participants’ interactions, observed and documented participants in interactions in therapeutic settings, assisted with facilitating community meetings and performed clinical interventions as needed. Including, provided positive feedback to participants in a strength-based manner to maintain balance and composure in crisis situations.

PROFESSIONAL EXPERIENCE

PMHCC/Depart. of Behavioral Health & Intellectual disAbility Services – Philadelphia, PA

Peer Services Coordinator, April 2012 – April 2014

Assisted in developing, planning, and managing Peer culture projects, coordinated and supported the development of initiatives related to peer culture and peer services, interfaced with residential programs and service providers, provided written feedback to Performance Improvement Project on results of focus group, consulted with review teams of Quality Improvement Project teams and participated as a liaison with CPS Professional Development and WRAP Facilitators meetings.

North Philadelphia Health Systems/GMC – Philadelphia, PA

Community Recovery Specialist, Jan 2011 – April 2012

Provided peer counseling to Persons in Recovery (PIR) receiving treatment services, case management services, co-facilitated group therapy sessions, organized community integration, conducted presentations of the Behavioral Health Imitative to residential treatment programs.

Atmosphere of Recovery & Transition House Inc – Philadelphia, PA

Residential Counselor/Resource Coordinator, September 2009 – April 2012

Assisted Director of Program with strategic planning and development of policies and practices, and

provided case management services, co-facilitated in-house community meetings and organized community integration

Assisted and completed intake procedures with residents and provided orientation training for new staff members.

CAREER-RELATED EXPERIENCE

Caesars Hotel & Casino – Atlantic City, NJ

Front Desk Clerk/Guest Services Agent, May 1987 – April 1988

Guest service agents answered telephone calls from hotel guests seeking to make or cancel reservations. Agents also, dealt with irate guests and found ways to resolve issues to meet the guest’s satisfaction.

Tropicana Hotel & Casino – Atlantic City, NJ

Concierge & Lounge Attendant, June 1988 – February 1989

Greeted arriving guests, assigned rooms, issued room keys, and directed guests to payment and billing areas,

graciously, dealt with irate guests to resolve issues to meet to their satisfaction, and assisted guest with ground transportation, local restaurant and/or entertainment reservations, as well as provided other information about the locale.

MILITARY SERVICE

Branch: US Marine Corp, November 1989 – December 1996

Military Campaign: Persian Gulf 1990 & Bosnia NATO Peacekeepers 1995

ADDITIONAL SKILLS

Excellent communication skills, able to take direction and work efficiently in a team environment.

As well as, the ability to work peacefully and efficiently under pressure with \excellent networking skills

SPECIAL PROJECTS

• Veterans Jail Diversion Conference 2012

• Frontline Leadership Program 2013

• Co-Facilitated Mental Health Seminar I 2014

• 11th Annual Behind the Wall Summit 2013

• Philadelphia Peer Leadership Academy Advance Level 2015

REFERENCES: Furnished Upon Request

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