Management Customer Service
Resume:
Frankie Johnson
Humble, Texas 77338
*.*********@*****.***
I am seeking a position in your organization. I believe I can make an important contribution while continuing to develop my career. I would like to be a part of an organization that values proven ability, offers opportunity for advancement, and encourage professional achievement.
My educational background and experience have provided me with the social, organizational, and problem solving skills required to help me function in a professional environment. This experience has also taught me how to interact with clients under pressure.
I have an intense desire to learn and to achieve goals along with the ability to work long hours independently and effectively while handling a variety of concurrent tasks. I am naturally a motivated person and look forward to meeting you in person.
Sincerely,
Frankie Johnson
Frankie S. Johnson
9036 Elm Drake Lane Humble, Texas 77338 832-***-****
*.*********@*****.***
QUALIFICATIONS
I am a highly competitive, self-starter who is organized and goal-oriented; experienced in overseeing heavy document workflow using multiple computer based systems. I have conducted and assisted in numerous projects from start to finish. I have acquired an expert level of attention to detail and organizational skills.
PROFESSIONAL EXPERIENCE
Pharm-Olam International February 2016 – February 2017
Trial Master File Administrator Houston, Texas
• Set up TMF for clinical studies according to published filing plans.
• Perform study tracking of all critical documentation received.
• Confirm and log receipt of documents received from project team members, sponsors and investigative sites.
• File essential documents electronically and physically for access by applicable clinical staff.
• Organize and maintain tracking systems and tools to support the management of Trial Master Files and Investigator Site Files.
• Control access to physical file storage.
• Ensure physical file storage area(s) is maintained to the standard required of an audit.
• Ensure organization of physical files is current and correct.
• Archive study files, as necessary.
• Perform other related functions as required.
• Utilize SharePoint and Veeva Vault for electronic file storage.
Chart Energy and Chemicals, Inc. June 2013 – January 2016
Senior Document Control Specialist Woodlands, Texas
• Start, finish, and oversee in the assessment, acquisition, or deployment of new electronic document management systems such as M-Files.
• Perform IT related tasks for DMS merger, project setup and system maintenance as required.
• Conduct QC assessments on all documents before submission and processing.
• Operate data capture technology to import digitized documents into document management system.
• Analyze, interpret, or disseminate system performance data.
• Contribute in determining document management policies to facilitate efficient, legal, and secure access to electronic content.
• Link documents, certificates, and drawings to each Manufacturing Record Book (MRB) section by tag number according to Piping and Instrument Diagram and Purchase Order Number.
• Transmit numerous documents, certificates, and drawings to and from customers and suppliers daily for approval.
ExxonMobil Campus Project July 2012 – May 2013
Records / Information Management - Contract Spring, Texas
• Implement records management guidelines and recommended practices.
• Serve as the department or business unit’s primary contact for records management questions.
• Train personnel in their records management responsibilities.
• Steward local records and information centers, record operations, and libraries.
• Distribute communications related to records management.
• Coordinate disaster recovery for records and notify IMS COE of disasters effecting information
• Supplement the RMG with local procedures
• Maintain the RMG, including retention and vital records schedules, guidelines and recommended practices.
• Coordinate record and database access reviews.
• Utilize SharePoint for electronic document storage.
Chart Energy and Chemicals, Inc. June 2011 – June 2012 Document Control Specialist - Contract Woodlands, Texas
• Start, finish, and assist in the assessment, acquisition, or deployment of new electronic document management systems.
• Operate data capture technology to import digitized documents into document management system.
• Analyze, interpret, or disseminate system performance data.
• Assist in determining document management policies to facilitate efficient, legal, and secure access to electronic content.
• Link documents, certificates, and drawings to each Manufacturing Record Book (MRB) section by tag number according to Piping and Instrument Diagram and Purchase Order Number.
• Transmit numerous documents, certificates, and drawings to and from customers and suppliers daily for approval.
Elpaso/Transcanada Corporation April 2006 – August 2009
Document Management Clerk - Contract Houston, Texas
• Utilized multiple computer-based systems and Microsoft office.
• Perform analytical, troubleshooting task for the ANR Pipeline drawings and file records.
• Use Filenet and AutoCAD to locate engineering documents for personnel in other stations or field locations. Provide print service for drafters and engineers.
• Scan and assign document name, number, and attributes based on ANR Pipeline numbering convention.
• Maintain engineering project folders and update records according to specific departments.
• Process thousands of company pipeline drawings for records and storage on a monthly basis.
United Parcel Service January 2002 - September 2005
Data Entry/Administrative Clerk Houston, Texas
• Worked in a very fast paced environment. Managed time effectively and juggled multiple priorities.
• Operated cash register and credit card machines. Ordered supplies and maintained inventory.
• Managed customer flow; ensuring that customer waiting time is minimum. Opened and closed facility using proper security measures.
• Utilized customer service skills while assisting customers to box and ship packages.
• Delivered prompt and helpful services to customers both in person and on the telephone, evaluated inquiries to determine appropriate responses to meet their needs.
EDUCATION
University of Phoenix, Houston, Texas
Bachelor’s Degree in Business Management
Graduated September 12, 2009
SKILLS
Microsoft Word, Excel, Outlook, Access, PowerPoint, and customized software packages
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