Sales Manager

TRISHA N BUCHAN

**** **** ****** **. *****, SC **651

Phone: 864-***-**** Email: *********@*****.*** EDUCATION

ANDERSON UNIVERSITY Anderson, SC

Master of Business Administration May 2017

COASTAL CAROLINA UNIVERSITY Conway, SC

Bachelor of Arts in Spanish Language, Literature and Culture May 2009 EXPERIENCE

INNOVATE HR Greenville, SC

Benefits Manager February 2017 – Present

● Coordinate Open Enrollment for 40 clients throughout the year

● Direct the Benefit Specialist who oversees the employee insurance enrollment process

● Responsible for training new employees and clients on how to use the benefit enrollment software

● Advise clients on types of health insurance and employee benefit programs to offer

● Work directly with client vendors and brokers on insurance programs

● Reconcile monthly insurance invoices for clients

● Track hours for ACA reporting to develop the forms 1095B and 1095C for clients

● Audit the COBRA administration process to ensure compliance

● Coordinate with HR Manager on leave of absence administration and state disability programs

● Manage 401(k) compliance for clients

ALORICA Simpsonville, SC

HR Generalist March 2016 – February 2017

● Support 700 active employees at all levels, including executive leadership

● Conduct new hire orientation for hourly and salaried employees

● Address inquiries from employees and management regarding new-hire activity and ongoing employee relation issues

● Develop coaching procedures for supervisors and managers to help assist with low performance on key indicators

● Conduct performance improvement reviews with supervisors and develop a plan for their next steps in management

● Assisted with creating the benchmark to compare our site’s compensation with competitors

● Create incentive programs that engage and retain current workforce

● Administer and track FMLA and Leave of Absence

● Process Workers Compensation claims and return to work restrictions

● Coordinate payroll processing with ADP

● Conduct employee terminations and exit surveys

HKA ENTERPRISES Duncan, SC

Benefits Manager/HR Generalist Sept 2011 – March 2016

● Support 1,800 active employees at all levels, including executive leadership; 4,000 employees annually

● Manage and direct Benefit Administrator who handles employee questions and inquires

● Create compensation and relocation packages for new employees in management

● Provide training of company database, policies, and procedures to new hires of core team

● Performed periodic performance reviews for the employees in the Duncan office

● Administer the employee benefits and compensation programs

● Assist with Workers Compensation claims and annual audit

● Tracking FMLA eligibility and time taken

● Track and maintain compliance with health plans in California and Hawaii

● Conduct annual open enrollment; this includes working on plan renewal with broker and getting quotes from various carriers to keep costs within budget

● Complete and file the health and welfare 5500 with the Department of Labor BATH & BODY WORKS Columbia, SC

Sales Supervisor June 2009 – May 2011

● Assist with creating schedule for sales floor to ensure proper coverage during peak times

● Coach sales associates on selling techniques and talking points with customers

● Met sales goals for the holiday season

● Work with management to increase sales while also increasing customer satisfaction

● Complete sales floor redesign for new product launches

● Verify that all merchandising standards were maintained daily ADDITIONAL INFORMATION

SKILLS:

• Advanced knowledge of Excel, Word, Power Point and Outlook

• Experience with Oracle, Taleo (for recruiting functions), and ADP

• SHRM Member

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