Mrs. Patrice LaShonn Northern

**** ****** *** * Kansas City, MO 64133 * 816-***-**** * ac1zfh@r.postjobfree.com

Professional Profile

With a diverse education in Business/Health/Criminal Justice & 17+ years of relevant administrative roles; I have cultivated a high level of experience and a very desirable skill set. Goal oriented, with the ability to prioritize multiple simultaneous projects, work within strict deadlines and rise to new professional challenges; I hope to contribute my administrative proficiencies and tireless work ethic to the success of your organization and clients.

Education/Certifications/Certificates of Completion

Bachelor of Science, Criminal Justice/08-2008

Bellevue University-GPA 3.523/4.0; Continual Dean List Honoree

Human Resource Department of Kansas City, Missouri: Certified Customer Service Certificate

Court Appointed Special Advocate (CASA) Certification

Business Services, Commissions, City granted online study, Missouri: Notary of Public

Missouri Department of Health and Senior Services: Bureau of HIV/STD/Hepatitis Counseling & Testing

Missouri Department of Health: Introduction to Sexually Transmitted Disease Intervention (ISTDI)

Professional Experience

Allied Global Services, Lenexa KS 05/2016-Present

Mortgage Servicing Rep/40hrs Wk/$15.00hr

Collect monthly payments, service the escrow account, prepare: Payoff’s, Verification of Mortgages, Amortizations, completes Quality Right Party Contacts for those who have delinquent loans and need financials completed for modifications.

Kelly’s Temporary Service/ DST Health Solutions 04/2015-05/2016

Data Caption Operator/40hrs Wk/$15.00hr

Reviewed, validated, & corrected data for rejected health claims through the OCR system for resubmission of payment to all major insurance companies.

City of KCMO-Health Department (promoted) 02/2011-03/2015

Public Health Specialist/40hrs Wk/$20.27hr

Schedule and test patients by using pipette & phlebotomy skills, obtain history from patients infected with communicable disease (e.g., HIV, Gonorrhea, Syphilis, Chlamydia, and Hepatitis) through personal interviews & counseling to determine possible source of infection.

Applied investigative techniques to locate possible sources of infection through field work & computer program resources.

Disbursed/provided treatment under regulation, policy, and medical protocols.

City of KCMO-Municipal Court (various positions) 06/1999-02/2011

Customer Service Rep/Appeals Clerk/ Probation Officer/40hrs Wk/$18.75hr

Clerical and technical positions using automated systems to input, control, process and manipulate data, documents and/or correspondence for revocations, Criminal background & the Dept. of Naturalization; gather, verify, prepare and forward information/records.

Determine/discern document relatedness; verify accuracy of entered information; maintain/prepare records and reports; conduct follow up actions; maintain verbal and written contacts with management and company officials; and coordinate activities with varied entities such as Judges, Attorney’s, Prosecutor’s, Police, Sherriff, Armed forces and head cashier’s office.

Software Skills

Micro-soft, People-soft, WebSurv, Insight, Encompass, Excel, Windows, Word, Outlook, Spreadsheets, OCR, Lexus Nexus, Calculator, Fax & multiple phone systems.