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Customer Service Administrative Assistant

Location:
Toronto, ON, Canada
Posted:
August 23, 2017

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Resume:

Said Abdullah Hossine

*-** ******** *****, ******* M3M 1W9 Mobile: 647-***-**** ac1zd7@r.postjobfree.com Objective

O btain a position as a team-player in a people-oriented organization where I can maximize my Administrative experience in a challenging environment to achieve the corporate goals. Highlights of Qualifications

Administrative Skills

● Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.

● Answered telephones and transferred calls to appropriate staff members.

● Sorted and distributed incoming communication data, including faxes, letters and emails.

● Monitored and maintained the organization’s website.

● Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.

Communication

● Multilingual, Fluent in E nglish, Persian, Urdu, Pashto, Hindi and Punjabi.

● Express ideas confidently and creatively.

● Listen empathically and with objectivity.

● Answer questions clearly, provide concise and pertinent information to others.

● Strong Interpersonal communication skills.

Computer and Modern Technology

● Proficient in MS Word, Excel, PowerPoint and Outlook.

● Excellent understanding of Mobile, Tablet and Computer Applications and Systems.

● Excellent internet skills.

Economics Knowledge

● Enthusiastic to take on challenging projects involving product development, pricing, modeling,

● reserving, profit testing, and financial reporting in support of key organizational business objectives.

● Background as an economist with specialization in finance, Microeconomics, Macroeconomics and Development Economics.

Customer Service

● Convey a positive, professional manner to customers.

● Establish credibility and develop rapport easily with a diverse clientele.

● Genuine desire to assist others.

● Understand and respond to customer needs.

● Resolve issues and Problems quickly and ensure complete customer satisfaction.

● Adaptability and ability to work under pressure.

● Work accurately and efficiently in a multitasking environment where high attention to detail is required.

Education

Masters of Arts – Economics, 2015

Panjab University, Chandigarh, India

Bachelors of Arts – Economics 2013

Panjab University, Chandigarh, India

Experience

Sale Associate, S martlinks Electronics 2017

● Ensuring high levels of customer satisfaction through excellent sales service.

● Assessing customers’ needs and providing assistance and information on product features.

● Welcoming customers to the store and answering their queries.

Freelance Interpreter / Translator, Private Contracts, 2011-2016

● Work directly with clients.

● Solve client’s problems.

● Assist Clients with their Administrative and Financial problems.

● Resolve issues and Problems quickly and ensure complete customer satisfaction. Administrative Assistant Intern, S eyar Zaeefi Ltd. 2009-2010

● Developed and strengthened monitoring, inspection and evaluation procedures.

● Monitored all project activities, expenditures and progress towards achieving the project output.

● Recommended further improvement of the logical frame work.

● Developed monitoring and impact indicator for the project success.

● Monitored and evaluated overall progress on achievement of result. Extra-Curricular Activities / Awards

● Vice Chairperson and Representative of International Student Association Council of Panjab University Chandigarh, India. 2011-2016

● Award of Honor from International Youth Peace Fest.

● Certificate in Personal Development.

References Available Upon Request



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