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Customer Service Manager

Location:
Topeka, KS
Posted:
August 23, 2017

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Resume:

Janniece Campbell

785-***-**** ac1zcv@r.postjobfree.com www.linkedin.com/in/janniece-campbell

Hands-on leader known for strategic and focused approach. Recognized for analyzing and processing time-sensitive information within fast-paced and high-risk environments. Highly regarded for exceptional organizational and time management skills. Developed beneficial relationships and interface effectively with both internal and external clients. Core competencies in:

Recruitment and Retention Benefits Leave of Absence Programs Employee Relations Learning and Development.

Professional Experience

Protection 1/ADT, Lawrence, KS (2006-2017)

Lead Employment Analyst/HR Generalist (2013-2017)

HR Analyst I & II (2007-2013)

Benefits Administrator (2006-2007)

Managed background investigations, drug testing, and leave of absence. Created and administered corporate policies and procedures. Mentored and coached 3 regional HR generalists, 2 regional HR managers, and over 60 branch offices, on employee relations, recruitment, performance reviews, benefits, and on-boarding. Project managed acquisitions for on-boarding. Enrolled new employees in company benefits while collaborating with external and internal personnel.

Project managed the implantation of four applicant tracking systems.

Successfully integrated several acquisitions with ADT being the most recent.

Developed, implemented and monitored training for company drug testing.

Formed strategic alliances with background vendor that cut costs over $120,000 per year and developed processes that reduced the amount of time to on-board employees.

Implemented onsite FDA saliva drug testing for pre-employment, post-accident, and reasonable suspicion which cut costs more than 50%.

Streamlined leave of absent programs by implementing policy and procedures that’s structured around federal and state laws.

Partnered with the benefit manager and identified solutions that reduce short term disability costs by 40% with developing in house processes instead of outsourcing.

Ensured adherence for internal and state regulatory guidelines by timely processing FMLA and ADA claims.

Janniece Campbell ac1zcv@r.postjobfree.com Page Two

Connex International, Lawrence, KS 2005-2006

Operations Supervisor

Managed team of coordinators and 4 team leaders for conference call operations. Partnered with client management to support strategic goals.

Created cost-effective incentive and morale boosting programs that increased employee retention and productivity.

Implemented one on one monitoring and coaching sessions that structured coordinators work performance and customer service.

Developed new coordinator schedule which improved service with customers and ensured all teleconferences are covered with no over staffing.

Caremark Specialty Pharmacy, Lenexa, KS 2004-2005

Admissions Coordinator

Verified prescriptions with doctors’ offices for Blue Cross and Blue Shield.

Created and implemented processes for Hepatitis C prescription verification procedures.

Teamed with internal departments and developed pre-authorization process that enabled customers to receive their prescriptions in a timely manner.

Workflow, Topeka, KS 2000-2004

Customer Service Manager

Kantel, Lawrence, KS 1996-2000

Customer Service Supervisor

Education

Business Management, Johnson County Community College, Lenexa, KS, Present

Administration to Justice, Johnson County Community College, Lenexa, KS, 2007

Pre-Law, Ottawa University, Ottawa, KS, 2006



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