Customer Service Assistant
Resume:
JANET PERSAUD
**** ********** *****, ***********, *******, L4W 2G8
Dear Hiring Committee:
Please accept my application for the above mentioned position.
I am looking for a career change and would like to be able to explore this opportunity with your company.
I have 20+ years’ experience in the Ontario Public Service, with a reputation for implementing multiple programs and organizing initiatives for numerous high profile offices such as the Office of the Premier, the office of the Minister of Economic Development & Trade and the Assistant Deputy Minister’s office. I also had the privilege of serving as an Election Officer in the district of Bramalea-Gore-Malton during the 2011 provincial election.
As Coordinator to the Assistant Deputy Minister, I was required to be versatile and resilient in our changing and charismatic environment in a timely manner. Senior management has consistently relied on my understanding of critical issues to provide strategic contributions for core goals. Similarly, I have strong writing, organizational and project management skills which balance competing and shifting priorities while maintaining a focus on bottom line outcomes. The ability to effectively communicate on all internal/external operational levels and building professional dependable relationships has been the highlight of my successful career.
As Executive Assistant/Operations Manager for the Minister my knowledge of the changing political, economic, social issues and management skills demonstrates my political acuity.
As a strategic leader, I have been responsible for setting operational directions and to develop customer-centric relationships with businesses, government agencies and external stakeholders. Presenting innovative solutions and negotiating between departments and vendor of records.
My financial and presentation skills are exemplary giving me the advantage in the changing dynamics of our office as we shift from big picture thinking to the day to day operating issues.
I am looking forward to an exchange of ideas and an opportunity to discuss my experience.
Sincerely,
Janet Persaud
JANET PERSAUD
3926 Garnetwood Chase, Mississauga, Ontario, L4W 2G8
Objective: To secure a challenging and sensitive position in your organization
Summary of Qualifications:
An award-winning executive with over two decade of success in Public Service
Business development, training and manpower management
Strong organizational, analytical and interpersonal skills
Demonstrated ability in transforming strategies, financial accountability and issues management
Interpreting policies in accordance with the requirements of the Election Act and legislation
Exemplary record of establishing rapport with politicians, diplomatic representatives, the media, senior official and clients from diverse cultures, background and status groups
Known for “6th intuitive sense” in forecasting and sourcing “hot” trends
Recognized for resourcefulness, “people” skills work ethic and a commitment to excellence
Experience:
1991 to present: Coordinator - Ministry of Economic Development & Growth
Supporting Ministers, politicians, diplomats and senior executives
Develop business initiatives while promoting the province
Budget reporting and reconciliation
Led various community projects
Responses to logistics and business concerns
Implement systems and procedures for tracking materials
Verify financial reports on a monthly basis from branches to identify discrepancies
Provide expertise to divisional staff on administrative policies, financial management and human resources in support of the ministry’s programs and services
Analyze and prioritize correspondence
2011: Elections Officer - Elections Ontario Riding of Bramalea-Gore-Malton
Developed and managed relationships between Elections Ontario officials and its stakeholders, including electors, outreach groups, media and candidates
Fostered positive relationships in the development of workforce planning and recruitment initiatives
Recruitment activities to administer electoral
Supervised the confirmation of polling places
Ensured adherence with corporate financial, human resource and administrative systems and compliance with the regulated Schedule of Compensation
Informed the Returning Officer of issues that is contrary to the Elections Act
Managed the rental agreements, equipment contracts, set-up and layout of the office, hired, supervised of key office staff and over 1000 election day field staff
2009-2010: Operation Manager - Minister of Economic Development & Innovation
Acted as point of contact for the Minister; provided strategic advice and recommendations regarding sensitive events, meetings and material dependent on the political climate
Approved if an event was critical for the Minister or should be assigned to Parliamentary Assistant or Deputy Minister; approved list of meeting attendees to only high ranking officials
Supervised team to ensure effective public relations when dealing with constituents to ensured key messages were delivered in alignment with government initiates
Liaised with foreign diplomats, international stakeholders, including a diverse range of public and private sector contacts to facilitate an accurate and efficient transfer of information
Managed the financial planning, procurement procedures, estimated reports and monitored statements to avoid conflict with the Integrity Commission
2001-2002: Quality Services Consultant - MEDT
Implemented the government-wide initiative known as the Common Services Standard
Formulated survey questions to assess employee satisfaction, evaluated and compiled responses for reports and provide complaint resolution audits
Recommended process that would facilitate communication, boost staff morale and create an overall motivated working environment
1999-2000: Program Administrator - MEDT
Approved grant proposal application to ensure sufficient funding for the NEBS
Ensured funds allocated to the Market Committee were spent according to guidelines
Coordinated financial reports projecting and forecasting budgets for export seminar and missions
Liaised with the Canadian Consulates in the U.S to develop strategies on seminars/workshops
1988-1990: Research Assistant - Office of the Premier of Ontario
Composed informative reports, prepared speeches on emergent political topics by researching local/national newspapers, press releases, databases (e-laws). Interpreting legislation and summaries for the Premier used in the Legislature for debates, public appearances
1979-1991: ADDITIONAL
Served in various positions streamlining operations, implementing processes with the Ontario & government of Canada
Education/Training:
Project Management Certification
Public Disclosure of Travel & Hospitality
Finance and Accounting; Effective Use of Financial Information
Client Account Management; Steps for Managing Exporting Workshop
Effective Customer Service; Effective Presentation Skills; Effective Business Writing
Community Involvement:
2011: Baby Sachin Fundraiser 2007:Navin Kumar Fundraiser
2001-2003: Ve’ahavta: The Canadian Jewish Humanitarian & Relief Committee
2002: Member Association Youth Services of Peel Training
1995-2003: Project Leader & Executive Committee Member/Assistant Treasurer, Mississauga Ram Mandir and Cultural Centre
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