Sales Technical Support

FRED GOMEZ

*** **** **** **. *******, FL ***** 305-***-**** ********@*****.***

EDUCATION

Florida International University Miami, FL

Bachelor of Accounting Graduating July 2017

Miami Dade College Miami, FL

Associate of Arts in Accounting May 2014

WORK EXPERIENCE

EBIX Inc. Cutler Bay, FL

Technical Support Jan. 2001-Present

• Assist accountants with reconciling statements within EBIX’s proprietary software

• Create monthly aged receivables and commission reports as needed

• Coordinate with software engineers for resolution on complex technical issues

• Verified that SQL Server scripts correctly resolved issues

• Trained over 2,500 new clients through the use of WebEx, via phone or on site training

• Created the comprehensive Quality Assurance testing protocol that is now a company standard

• Interact and assist new customers while handing open issues from existing customers

• Collaborate with developers to enhance existing software and databases Omega Research (Currently TradeStation Technologies) Miami, FL Client Retention Specialist Aug. 1998-2000

• Collaborated with the sales department to retain clients and service existing customers

• Improved client retention by 45%

• Took over the Retention Specialist position that was on a 3 month rotation, and held the position for 2 years.

• Became the department head of the Client Retention team

• Assisted the Sales Department with closing sales by providing technical assistance Assistant Trainer Jan. 1998-2000

• Answered technical questions from the audience and head trainer

• Ensured Audio and Video was working properly

• Passed out surveys and followed up with any orders

• Must be able to stand in for the trainer in the event of an emergency. TradeStation Support Technican Aug. 1997-2000

• Provided phone support in a large call center

• Handled e-mails and faxes for support

• Tested and documented any bugs in unreleased versions of the software

• Managed a high workload and assisted other technicians on advanced issues

• Spoke to third party vendors to resolve client matters OTHER

Language: Conversational in Spanish

Computer: MS Word, Excel, Power Point, Access, Quickbooks, and Peachtree

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