Human Resource Resources
Resume:
Darlene K. Young, PHR, SHRM-CP
***** ***** **., *********, ** 70433
CELL: 985-***-**** Email:ac1zcb@r.postjobfree.com
EXECUTIVE PROFILE
Human Resource Specialist who promotes a team-oriented and open-door environment that is conducive to a successful staff. Offering twenty years of experience and knowledge in all aspects of administration and human resources.
SKILL HIGHLIGHTS
Leadership/communication skills Training and development
Business operations organization Compensation/payroll
Employee relations Recruiting
Compensation and benefits design/administration Regulatory compliance
PROFESSIONAL EXPERIENCE
Director of Human Resources, Cypress Pointe Hospital, Hammond, LA - 2016 to Present
Cypress Pointe Hospital is a surgical hospital with 200 staff members. I handle all aspects of human resources. I was hired to reorganize the department and put processes in place.
o Created a new hire on-boarding program
o Updated and developed job descriptions for each position
o Updated and created human resource policies and procedures
o Developed a salary matrix.
o Developed and implemented an orientation program.
o Decreased the amount of unemployment paid out by the company.
o Train new managers in handling employee issues/concerns.
o Work with CFO to develop strategies to streamline employee hiring and salaries.
o Negotiate employee benefits for the company
o Developed an employee motivational program.
o Created new physician credentialing process.
o Developed a leave of absence process for the company.
Administrator, Greenbrier Behavioral Health Hospital, Covington, LA – 2015 to 2016
Greenbrier Behavioral Health Hospital is a hospital serving the mentally ill population in Covington, LA. Acadia Health Care purchased Greenbrier and I moved into the CEO position to manage the 60 bed hospital with 120 staff members. Handled all aspects of a Joint Commission survey and received a great survey, with no resurvey, with only 3 months of preparation.
Vice President of Compliance and Human Resources, MMO Behavioral Health Systems/Reliant Transportation/Greenbrier Behavioral Health Hospital, Baton Rouge, LA - 2012 to 2015
MMO Behavioral Health Systems is a company of three hospitals (2 psychiatric and one rehabilitation) and nine outpatient programs serving the mentally ill population throughout Louisiana. Reliant Transportation is a paratransit and public transit company. Oversee and managed all aspects of compliance and human resources for the company of 580 employees in Louisiana.
o Received top rated surveys with the Department of Health and Hospital and JCAHO regulations for personnel files and policies.
o Conduct company meetings monthly and quarterly with all locations through webinars and in person.
o Conduct and finalize employee investigations for all locations.
o Conduct interviews, orientation, training and all other human resource issues.
o Developed and implemented orientation program company wide.
o Developed human resource department within the company.
o Developed a workers’ compensation process for all claims from date of injury until employee returns to
work to reduce company cost.
o Developed a leave of absences process to insure that employee return to work as soon as possible..
o Attend unemployment hearings. Unemployment claims down 80% since I started overseeing.
o Oversaw payroll process and streamlined processes (NetChex).
o Supervisor administrative and payroll staff.
o Handle credentialing for all medical and allied health professionals.
o Handle negotiating employee benefits for the company.
o Controlled cost of benefits plans by insuring that invoices are reviewed and processed.
o Oversee all human resources and compliance for Reliant Transportation, a subsidiary of MMO Behavioral Health.
o Handle compliance issues with patients and employees.
o Handle all concerns regarding Medicare/Medicaid payments received and insure that the company remains in compliance with federal regulations.
o Detail oriented and able to multi-task.
o Strong problem analysis/resolution, organization, time management, communication and interpersonal skills.
o Proficient in using Microsoft Office Suite Software and relevant tools/technology.
Human Resource Manager, POOLCORP, Covington, LA - 2008 to 2012
POOLCORP is a publicly traded company where I handled employee issues for 270 offices for a total of 3,200 employees in the United States, Puerto Rico and Canada.
o Handled employee investigations for 270 locations in the United States and Canada.
o Handled day to day employee issues.
o Handle workers’ compensation claims from date of injury to return to work in the United States and Canada. In 2010 reduced days lost by 15%.
o Handle leave of absences for all United States and Canadian locations.
o Present webinars to new hires and annual training to current employees.
o Conducted webinars and seminars for the Managers In Training program and annual seminar of up to 200 attendees.
o Conducted internal investigations for United States and Canadian offices.
o Attended unemployment hearings.
o Created an Affirmative Action Plan for the entire company which consisted of all locations. Ensured that the company was in compliance with the AAP.
o Created a website for the wellness program and created information to keep the website current.
o Created a wellness program for the United States locations and had 75% participation for
the first year.
Human Resource Manager, Del-Jen, Slidell, LA – 2005 to 2008
Developed a human resource programs for the Louisiana and Mississippi offices. Recruited and hired 160 office staff and maintenance staff. Recruited staff by participating in job fairs in the community, conducting job fairs at the Department of Labor, free web-sites, referrals and personal contacts.
o Created and maintained personnel files at each location.
o Assisted the Project Manager in opening a new office in Slidell and Gulfport.
o Conduct internal investigations with employees.
o Created job descriptions for the FEMA project.
o Trained management and staff regarding human resource policies and procedures.
o Handle workers’ compensation claims.
o Worked closely with all Project Managers and was part of the Management Team.
o Trained new hires and conducted annual training with current employees.
Operations Manager/Human Resource Manager, Bancroft Rehabilitation Living Center, Covington, LA–1997 to 2005
Spearheaded a bill in the House of Representatives to have state regulations for traumatic brain facilities. Managed a team of ten employees for the Covington and New Orleans locations. Controlled organizational profits/losses, and overall expenditures while enforcing compliance with goals and standards.
o Ensured that all personnel files were current to company policy, CARF and DSS regulations.
o Conducted interviews, orientation, training and all other human resource issues.
o Recruited staff for the New Orleans and Covington locations.
o Attended unemployment and EEOC hearings as the companies representative. Reduced companies unemployment.
o Safety Director for two facilities and member of the corporate safety committee.
o Monitored and reduced spending for the Louisiana programs.
o Handled the operations for two 25 bed residential facilities.(New Orleans and Covington)
o Wrote annual budget for the Louisiana programs.
o Reported and tracked workers compensation claims.
EDUCATION
Professional Human Resources Certification (PHR)
Society of Human Resources-Certified Professional (SHRM-CP)
Concordia University – Bachelor of Arts Degree in Human Resource Management
PROFESSIONAL MEMBERSHIPS
Society of Human Resource Management (SHRM) - Member since April, 2002
Northshore Region Human Resource Association – Member since 2002
Positions held on the board of the Northshore Region Human Resources Association:
President-Elect 2004 President 2005
Workforce Development 2006 Membership Chair 2007 & 2008
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