Customer Service Project

SASHIPRIYA .B

Business Analyst

Email: ************@*****.***, Phone: +1-469-***-****

SUMMARY OF QUALIFICATIONS:

Business proficient offering 2 years of experience having some expertise in the Information Systems Industry. Strong business foundation with broad learning of business frameworks analysation. Effective involvement in relational abilities both composed and orally. Usage of solid basic leadership aptitudes Developed fantastic expert abilities by working autonomously and as a colleague to help business during the time spent deciphering the vision of the application to a business necessity archive.

SIGNIFICANT STRENGTHS:

Programming Language- SQL, HTML, C Programming

Project Methodologies - RUP, SDLC, Agile Methodology, Waterfall

Business Modeling - Rational Rose, MS Visio, Rally, UML, Lucid Charts

Operating Systems - Windows 2000/XP/7/10, Linux, UNIX

Project Management Tool - MS Office Suite, MS project, MS SharePoint

Ability to work in all platforms of Windows, Mac and Proficient in MS Office Suit

RELATED SKILLS:

• Strong business analysis and data evaluation skills

• Exceptional communication skills aimed at positive interaction with team members and support personnel

• Able to demonstrate a consistently thorough and professional customer service

• Capability of staying focused even in the event of handling multiple projects concurrently

• Knowledge of industry trends and how they affect companies

• Demonstrated ability to leverage analytic skills to drive business insight

EDUCATION:

Master of Science in Computer Science and Information Science JAN 2016-MAY 2017 Southern Arkansas University, AR, USA GPA 3.14/4.0

COURSEWORKS: Computer Networking • Data base Management System • Web Programming • Advanced Programming Concepts • HTML and CSS

Bachelor of Technology in Electronics and Communication Engineering Aug 2011-May 2015

Pydah College of Engineering and Technology, India GPA: 2.8/4.0

COURSEWORKS: C Programming • Computer Architecture and Organization • Digital Communication • Computer Networks • Satellite Communications • Control Systems • Analog Communications • Digital Communications

SUMMARY OF EXPERIENCE:

Business Analyst/UI Developer (Internship)

Vega Soft Inc Jan 2017-May 2017

Houston, Texas, USA

Responsibilities:

Gather customer software requirements and develop related software applications and program. Ensure compliance with the documented software process and procedures throughout the life cycle of software products.

Understanding Business requirements by directly interacting with the client, developing the related technical requirements and estimating the time required to implement them.

Create high level system designs from the business and technical requirements. Develop and write high quality coding that meets customer requirements. Create software documentation and update existing documentation.

Design, develop and implement critical application using HTML, Jscript, Bootstrap Library, .net technologies etc. By implementing best practices, standards and procedures including quality and delivery methodologies.

Research and evaluate software related technologies and product. Design and develop testing and maintenance procedures and activities.

Provide technical support for different levels of testing, performance and user acceptance testing.

Finally exhibiting the right solutions for improving the client business, process and profitability.

Jr. Business Analyst

Navodaya Steel Tubes Private Limited

AP, India May 2015 – Dec 2015

Project Description:

The goal of this project was to perform Predictive Analytics using data from Google Analytics in order to enhance sales and marketing activity. The project also involved implementation of Promotion Machinery and pipes. The project followed Agile Scrum.

Responsibilities:

Supporting in planning, designing, and development of business processes

Providing recommendations in enhancing and expediting business activities

Collecting, compiling, and interpreting business data and drafting reports

Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).

Implemented and integrated RUP solutions with complete line of traceability for all the artifacts to improve production level.

Involved in requirement gathering including interviews, brainstorms and meetings with stakeholders and created requirement specification artifacts.

Followed the UML based methods using MS Visio to create Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.

Developed Use Cases and Functional Specifications and provided UML Diagrams.

Gathered requirements from JAD/JAR sections with developers and business clients.

Developed Use Case Models using Rational Rose to depict Actor and Use Cases in various business processes and identification of basic/alternative flows and definition of preconditions and post conditions of the system.

Performed GAP Analysis between source and target data elements and executed reports

Designed and developed Quality Assurance standards and processes to all levels of project team.

Performed GAP Analysis for the modules in production, Conducted Feasibility study and performed Impact Analysis for proposed enhancements.

Verified the functional aspect as per the Business Process and validated interface with other systems and data conversion from the legacy system.

Performed basic sanity testing via navigation and workflow of the application.

Maintained and kept track of stakeholder's request for enhancements and changes using Unified Change Management Tool (UCM) such as Rational Clear Quest

Generated a high level of referral business by providing exceptional customer service

Registered bookings and explained the terms of selling Steel Pipe agreements.

Provided ongoing service and sales support.

Recorded and analyzed financial reports on weekly basis.

Implemented a project for modern testing methods of the pipes to achieve 2% increase in efficiency of products. Created a database for inventory management which resulted in a reduced response time of 7-8 minutes in daily operations.

Environment: Agile, J2EE, Excel, MS Project, MS Office, Lotus Notes Scripts, ODBC, LSX Team Studio, PL/SQL DHTML, Windows NT/2000/XP, SQL Server/Oracle, ROMP, MS Access.

INTERN PROJECTS:

Business Analyst Intern,

BSNL,

AP, India Jan 2015 – May 2015

Conducted JAD sessions between the End Users and the Development Team.

Worked with the Software Architects and Developers to ensure that the applications confirm to customer requirements.

Used Rational Unified Process (RUP) for streamlining the team's development activities.

Analyzed current formats for reporting Accounts Payable, Accounts Receivable and Reconciliation towards using some of the necessary fields in the new format too.

Used MS Visio to create Wireframes.

Gathered user requirements and directed developers for practical deliverables.

Used the Agile (Scrum) methodology to carry out every step of the business modeling process.

Created reports which forecasted numbers automatically from historical numbers using both trend analysis and data regression techniques.

Followed the UML based methods using Rational Rose to create Use Cases, Activity Diagrams, State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.

Participated in testing and evaluation of projects at established integration points to assess progress and identify key functionality issues.

Tracked UAT issues/bugs and prepared reports.

Performed job of contact point for all Stakeholders (business, legal, compliance, development).

Took approvals from Business Owners for business requirements.

Documented monthly status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project.

Environment: Rational Rose, Clear Case, Clear Quest, Visio, MS Project, Visual Studio .NET, SQL Server

Business Analyst Intern,(Mini Project)

Image Software Solutions,

Visakhapatnam,AP,

India Jan 2014 – May 2014

Developed reports with data needed for launching new business projects using MS Excel

Managed Facebook Ads, which included launching new ads campaigns, optimizing existing campaigns based on the performance metrics and creating summary statistics reports for each campaign using MS Word

Reviewed and analyzed the organization’s website to ensure data/information accuracy and to identify areas for improvement; reported bugs using JIRA tracking tool

Tracked and analyzed sources of traffic using Google Analytics

Assisted with the Search Engine Optimization (SEO) activities

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