Collections Specialist
Resume:
Cedella Neal
Vicksburg MS *****
Home 601-***-**** Cell 601-***-****
Email address: ********@*****.***
Job Objective: Searching for an opportunity to use my years of experience as a Collections Supervisor to increase the client base and sales for the right company.
Highlights of Qualifications
Remarkable experience in Collections and Account Receivable
In-depth Knowledge of GAAP (General Accepted Accounting Principles)
Strong knowledge of general collection and billing procedures
Proficient in Excel, Outlook and Word
Skilled in reading, analyzing and interpreting financial statement
Effective customer service and negotiation skills
Outstanding motivational and analytical skills
Ability to take ownership and serving the employees in their scope of responsibility
Excellent written and oral communication skills
Excellent Data Entry and Key board skills
Professional Experience
CNAC /JD Byrider 09/2016 – 06/2017
Collections Specialist
Initated and received high volume customer calls regarding past due car loans
Negotiated immediate full or a acceptable and timely payment arrangement
Collected customer payments in accordance with the payment due dates
Indentified and discussed issues attributing to account delinquency with management
Provided timely follow-up on payment arrangements
Reviewed and maintained all customer information for assigned accounts
Consistently ranked among the top five Collections Specialist each month
Financial Services of Miss / Town and Country 11/2011 – 06/2016
Collections Supervisor
Reviewed team members performance and offer insight to areas of improvement
Prepared monthly individual Development Plans for each member of the team
Handled inbound calls to the Assist Line when call volume dictates
Indentified potential problems and communicated timely with management
Recognized and escalated issues that may need to be referred to learn to prevent losses to the company
Located customers and collateral through advanced skip trace technique
United Medical Recovery 11/2009 – 11/2011
Collector
Made collections calls to set up payment arrangement on past due medical bills
Gather information when needed to have insurance filed or refilled
Saks, Inc 05/1997 -10/2009
Collections Supervisor
Directed and assisted in the operational and technical functions of the company
Motivated staff to obtain individual and unit objective
Monitored skill level of the staff and provided necessary training
Submitted monthly reports on random account to review on the first of each month
Enforced adherence to the Collection procedure for all direct reports
Education
Alcorn State University: Business Administration
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