Customer Service Representative

Adiat Agbalaya

***-**** ******* ***, ********, MB.R3T 2G6

204-***-**** *************@*****.***

To pursue my career with an organization that will utilize my management, supervision, and administrative skills to benefit mutual growth and success.

Core Competencies

Dynamic customer service representative with experience in retail, sales, and administrative capacities

Excellent communication skills in both written and verbal, team player, self-motivated, ability to multi-task and adapt to a changing work environment

Proficient in Microsoft office (Word, Excel, PowerPoint)

Professional Experience

Sales Consultant April 2017 – Present

Shaw Communications, Winnipeg, Manitoba

Providing Client Support through phone calls, support voicemails and support inbox e-mails

Creating Service Orders including scheduling, monitoring, and updating records for service orders

Assisting clients as needed and routing calls to appropriate departments or channels

Updating inventory as needed to ensure an updated stock in the warehouse

Customer Service Representative January 2017 – March 2017

JWR, Winnipeg, Manitoba

Responded to all customer inquiries promptly, to ensure overall customer satisfaction.

Provided and maintained sensitive customer records and information.

Ensured quality control, by adhering to strict standard of product and services.

Prepared new marketing plans, and strategies utilized in achieving company’s goals.

Increased company’s profit margin monthly through a well-developed sales and product delivery system

Customer Service Associate October 2016 – December 2016

Gate stone & Co, Toronto, Ontario

Identified customers’ needs, to provide expert solutions and advice to customers

Built sustainable relationships and engaged customers by exceeding customer expectations

Ensured personal team qualitative and quantitative targets were achieved

Identified sales opportunities to increase overall company revenue

Customer Service Representative June 2015 – June 2016

Samuel Automobile, Toronto, Ontario

Received inbound calls from customers to help resolve concerns and inquiries

Contacted prospective clients to provide information on new products and services

Provided in-depth information on products to assist customers in making informed decisions

Tactfully handled and resolved customers’ complaints to ensure customer satisfaction

Education

Post Graduate - Global Business Management May 2015 – July 2016

Humber College, Toronto, Ontario

Bachelor’s Degree (B.Sc.) in Banking and Finance September 2010 – April 2014

Babcock University, Ogun, Nigeria

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