Mortgage Servicing

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Matthew D. Staskal West Des Moines, IA 50266

ac1z1j@r.postjobfree.com • 515-***-****

linkedin.com/in/mattstaskal

Qualifications Profile

2+ years of Quality Assurance experience in Mortgage Default Servicing

4 years of experience coaching, leading teams, and building projects

7 years of experience training and teaching in multiple industries

Skilled communicator and collaborative team member

Adept at analyzing data and developing efficient processes Education

Hult International Business School

M.S., International Business, 2013

University of Iowa

B.A., Sociology, 2008

Professional Experience

Quality Assurance Analyst 4

Wells Fargo Home Mortgage – Des Moines, IA December 2016 – Present

Default Claims works within the Investor Operations and Performance Analytics (IOPA) department to effectively and efficiently maximize recovery and minimize losses on FHA Single Family Foreclosure Claims.

Lead team of 12 QA Analysts assigned to audit FHA Foreclosure Claims.

Efficiently maintain tracking systems, trend and report errors, lead dispute mediation, provide procedural guidance, act as liaison between vendor and Wells Fargo.

Administer certification process by assigning files, completing second level review audits, providing feedback, and tracking production and quality.

Developed QA vendor performance dashboard used to assess 3rd party vendor quality and production.

Led project to identify, define, and reduce gaps in process. Findings led to 75% reduction in reported gaps for July 2017. Quality Assurance Analyst 2

Wells Fargo Home Mortgage – Des Moines, IA June 2015 December 2016

Lead trainer for new hire on boarding. Worked with others to plan training courses and develop training materials. Led on boarding of over 100 Line of Business and QA analysts.

Served as main point of contact for new hires by providing floor support and completing second level review audits.

Persuaded Quality Managers to adopt an adjusted scoring system for new hire certification, resulting in a clearer picture of new hire performance and improved development outcomes.

Performed QA audits on FHA Single Family Foreclosure Claims to HUD. Loan Servicing Specialist 4 November 2013 June 2015 Wells Fargo Home Mortgage – Des Moines, IA

Filed Single Family FHA Part B Foreclosure Claims for Conveyance, CWCOT, Note Sale, and Reverse Mortgage claim types.

Earned self submit status within first 6 months on the floor by achieving 95% accuracy for 3 consecutive months, certified to submit claims to HUD without audit requirement. Matthew D. Staskal Page 2

Manager, Teaching Department June 2011 June 2012 EF English First Taizhou, CN

Served as Academic Department Manager for newly opened English Language training center.

12 direct reports including native Chinese and foreign born teachers.

Oversaw daily operations and assisted in leading quality assurance, sales, and customer service initiatives.

Designed and developed several course curriculums. Produced teaching materials, training documents, and lesson plans.

Implemented sales competition that boosted monthly sales by 30% over 3 months.

Center grew from 0 to over 250 students at the time of departure. English Teacher February 2010 June 2011

EF English First – Taizhou, CN

Taught English as a Second Language to students ranging in age from 3 to adult

Averaged 25 in class hours per week. Over 1000 hours of direct in class teaching experience.

Designed Business English curriculum for local businesses.

Gained fluency in conversational Mandarin in order to improve communication ability and customer experience. Accounts Receivable Specialist June 2008 February 2010 The CBE Group – Des Moines, IA

Collections associate for telecom, utility, and medical accounts.

Averaged over $30,000 per month in total receivables.

Achieved top producer award for 6 consecutive months.

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