Customer Service Sales
Resume:
Kristin Jones
Greensboro, North Carolina, 27406
ac1z1h@r.postjobfree.com
Career Objective
●Obtain a position in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the company's goals.
Work Experience
WET N WILD EMERALD POINTE, Greensboro, NC
Cashier, May 2014 – Sep 2014
●Receive payment by cash, check, credit cards, vouchers, or automatic debits.
●Issue receipts, refunds, credits, or change due to customers.
●Assist customers by providing information and resolving their complaints.
●Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
●Greet customers entering establishments.
OLD NAVY, Greensboro, NC
Sales Associate, Oct 2014 – Jan 2015
●Greet customers and ascertain what each customer wants or needs.
●Describe merchandise and explain use, operation, and care of merchandise to customers.
●Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
●Compute sales prices, total purchases and receive and process cash or credit payment.
●Answer questions regarding the store and its merchandise.
●Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Conduit Global, Mcleansville,NC
Customer Service Representative, Feb 2015 - Feb 2016
●Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
●Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
●Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
12NGo Shuttle Services, Greensboro, NC
Dispatcher, Feb 2016 - Current
●Administered various requests for taxi fares and responded to location requests.
●Greeted customers on phone and resolved their queries.
●Coordinated with cab driver and ensured location is reached as per scheduled time.
●Supervised working of cab drivers and completed required paperwork.
●Provided feedback to management and resolved various customer and driver concerns.
●Trained new employees in cab dispatching processes.
Education
Alamance Community College, Graham NC
Associate of Science in Communications Candidate, Dec 2017
Additional Skills
●Active Listening Writing Skills
●Computer Skills Communication Skills
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