OMAR BHATTI

**** ******** ******, **** *

Milton, Ontario L9T 6C7

office phone: 905-***-****

cell phone: 289-***-****

email: ac1z0l@r.postjobfree.com

PROFESSIONAL PROFILE

Confident working independently and as part of a team

Possesses excellent written and verbal communication skills

Self-motivated, with a strong work ethic and a positive attitude

Intermediate MS Office capabilities with 60 w.p.m. typing speed

Professional, discrete and tactful in handling confidential information

Dedicated to customer satisfaction and has a willingness to take initiative

Detail-oriented, with superior organizational and time management skills

A creative, flexible and efficient problem solver with excellent analytical abilities

EDUCATION

Bachelor of Arts, Honours Political Science October, 2010

University of Waterloo Waterloo, ON

VOLUNTEER EXPERIENCE

Poll Clerk, Canadian Federal Election May 2, 2011

Elections Canada, Binbrook Agricultural Hall Binbrook, ON

Opened the polling station and set up equipment for the vote

Counted ballots at the close of polling and reported results to the Returning Officer

Assisted members of the public and the Deputy Returning Officer in the conduct of the vote

RELATED EXPERIENCE

Customer Service Representative June, 2012 - Present

Parker Hannifin Canada Milton, ON

Improved on time delivery from 64% to 100% for a key OEM client within 8 months

Followed up and responded to multiple customer inquiries by prioritizing and multi-tasking

Resolved delivery issues by expediting orders and offering technical support to solve problems

As a self-starter, served as primary contact for ~50 clients, including a high value military client

Served as Lean Champion for the roll out of Lean Model Office continuous improvement project

Completed Telephone Dr & Log My Call training to earn Silver Customer Care Professional award

Collaborated with sales managers and other team members to direct leads to distribution channels

Interacted with clients using superior communication skills on the phone, via email & by LiveChat

Maintained the item master Mainframe & completed export invoices using an MS Access database

OTHER EXPERIENCE

Customs Compliance Coordinator Nov 2011 – May, 2012

Parker Hannifin Canada – OfficeTeam assignment Grimsby, ON

Earned a refund worth $10,000 for FY2011 by processing NAFTA duty claims

Generated NAFTA compliance documents and Certificates of Origin using MS Excel

Compiled and submitted documents for high value consolidated shipments to the CBSA

Cross-referenced and filed commercial invoices for cleared shipments to shipping manifests

Project: archived confidential employee benefits data from an online database for Payroll dept.

Nominated for the 2012 OfficeTeam Administrative Excellence Award for operational efficiency

Junior Dispatch Controller Sep – Oct, 2011

Mark VII Systems – OfficeTeam assignment Grimsby, ON

Dispatched repair technicians to customer sites across Ontario

Matched receipts to expense reports for the Accounting department

Answered phones to confirm wash status information from customers

Tracked repair technicians using Fleet Complete software and mobile phones

Input wash status into database and prioritized incoming calls based on downtime

Created summaries of wash uptime, priority repair successes and parts acquisition issues

Change Management Coordinator Jul - Aug, 2008

Smart Systems for Health Agency – HR Associates assignment Toronto, ON

Received and processed and change requests via email

Entered proposals and change requests into database system

Contacted vendors to report on success or failure of proposed changes

Sent bulletins, emails and other notifications to clients regarding changes

Compiled change requests into weekly reports through the database system

Recorded meeting minutes at weekly Change Advisory Board review meetings

Assistant to the Chair and Assistant to the Project Manager Aug - Dec, 2007

George Brown College, Access Division and ACET Program Toronto, ON

Reviewed applications, and contacted future students via phone and email

Arranged interviews, booked meeting rooms, and reorganized the filing system

Completed data entry projects as well as scanning, photocopying and filing tasks

Greeted visitors and answered questions for students, staff and faculty members

Assisted Project Manager with funding proposals, focusing on budgets and appendices

Arranged meetings and appointments for the Chair and to support the Project Manager

Tutoring and Learning Center Coordinator Jan - Aug, 2007

George Brown College Toronto, ON

Updated the availability matrix of the Tutoring and Learning Center daily

Tracked statistics of tutoring service usage and compiled monthly reports

Answered questions regarding the Tutoring Center for students and faculty

Worked with faculty and peers to market the tutoring service and organize student field trips

Contact this candidate