Manager Project

Rachana Sharma

+1-818-***-**** ****.*******@*****.***

PERSONAL SUMMARY

A Business Analyst with 3+ years of professional experience in IT. Proficient experience in elicitation and management of functional and business requirements of the Client-Server and Web based Applications on multiple levels of SDLC and Testing Life Cycle (STLC) using tools like JIRA, Rational requisite Pro and MS Visio. Experience in requirements Elicitation, documentation, mockups creation and meetings with Stakeholder for the developing and adding new enhancement to the application.

TECHNICAL SKILLS

Rational requisite pro, JIRA, Test Manager, HP-Quality Center,

Tableau, SAP, ETL CRM Tools and Knowledge of Sales force

Microsoft Office Suite (Word, Excel, Project, PowerPoint, Visio, Outlook)

Data base management systems, SQL, MS SQL 2008, Oracle11g, MS Access

EDUCATION

Masters of Engineering Management California State University, Northridge, CA, US

Bachelors of Technology Computer Science Modi Institute of Technology, India

Six Sigma Green Belt Certification California State University Northridge

WORK EXPERIENCE

California State University Northridge

Student Assistant Jun 2015 - Mar 2016

Maintained international student’s admission data on spread sheet and providing Front desk support.

Track and maintain student’s academic records and insurance on oracle PeopleSoft ERP System.

PSD India Solutions Private Limited

Business Analyst Dec 2012 - Jul 2014

Worked with Agile Methodology for the software development life cycle.

Conducted interviews and brain storming sessions with SMEs and developers to gain domain knowledge, gather requirements and establish business rules.

Translated the Functional and Non- Functional requirements into user stories and documented them in JIRA.

Involved in identifying business process and developing business process flow diagrams for pre-approvals.

Created use cases and activity diagrams for the developers to identify the actors and to establish the workflow and data flow of the system using MS Visio.

Conducted GAP analysis by documenting the As-Is and To-Be system.

Assisted the Project Managers in establishing the scope of the project.

Documented Business processes and data flow using Process Flow and Data Flow diagrams in MS Visio.

Utilized JIRA as a defect management tool to ensure accountability in the project.

Database validation to check the updated data in the database using SQL.

Conducted back end testing by writing the SQL queries to ensure the data entered through front end application is matching with data stored in the database.

Conducted document reviews and walkthroughs sessions with stakeholders for sign-offs.

Ensured requirements traceability matrices in order to avoid scope creep.

Assisted the QA team while creating Test Strategy and Test cases.

Participated in UAT testing of both existing and newly developed functionalities to ensure performance; informed management of progress or issues.

Documented the entire process and trained end users on the new system and the new processes established due to the enhancements.

NIIT Technologies Ltd

Technical Business Analyst Nov 2010 - Nov 2012

Worked with RUP Methodology for the software development life cycle.

Conducted interviews and brain storming sessions with SMEs and developers to gain domain knowledge and gather requirements.

Created functional requirement document (FRD) and business requirement document (BRD).

Created use cases and activity diagrams for the developers to identify the actors and to establish the workflow of the system using MS Visio.

Assisted the Project Manager to create Project Charter and identify major milestones.

Conducted document reviews and walkthroughs sessions with stakeholders for sign-offs.

Ensured requirements traceability matrices in order to avoid scope creep.

Tracked and maintained changes and enhancements using Rally.

Trained client and new employees on the functioning of the new application.

Supported client Queries and Requests through phone, emails and CA Service-desk tool.

Generated Reports for decision making using CA Service-desk tool and MS Excel Spread-Sheets.

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