TJG Tammy J. Griffin

ac1yzb@r.postjobfree.com

414-***-****

PROFESSIONAL SUMMARY

** ***** ** ******** *******, assisting clients with plans, enrollments, and account information

Proficient in medical benefits, flexible spending accounts, and health reimbursement accounts

Facilitating clients’ eligibility, account status, application process, and corporate guidelines utilizing a proprietary in house application

Proficient in conflict management, managing account discrepancies resulting in a 98% resolution rate

EXPERIENCE

Froedtert Hospital Temporary Assignment

HR Assistant 1/2017 – 4/2017

Managed and assist new staff members and internal transfers with completion of pre-employment paperwork, I-9 and E-Verify also requirements prior to start or transfer date. Maintain information for new staff ID badge request and communicates ID badge information to the Security Department.

Coordinate and managed all Direct Deposit documentation with the highest level of accuracy. Maintain tracking of all completed direct deposit forms prior to sending to the Payroll department at Woodland Prime in secured transport bag.

Columbia St. Mary’s Temporary Assignment

Charge Entry Specialist 9/2016 – 11/2016

Enter lab charges to patient accounts.

Enter in the ICD 10 codes and procedure codes into the insurance claims.

Managed about 50 keystrokes per minute.

CleanPower L.L.C. Milwaukee, WI

HR Recruiter 2/2016 – 8/2016

Interview, screen and make job offers to qualified job applicants.

Recruit qualified candidates for janitorial positions through community contacts, work in conjunction with staff coordinating orientation and training classes for new staff.

Responsible for processing background checks, and drug screens for new hire employees.

Responsible for accuracy and compliance in employment paperwork I-9 and E-verify, and HRIS system activations.

Manpower Group Headquarters Temporary Assignment

Associate Recruiter 5/2015 – 9/2015

Responsible for candidate sourcing, pre-screening, testing, and qualifying candidates to meet client standards and expectations.

Building a strong network of diverse candidates within critical skill sets, based on client demand and in support of Manpower Group Solution’s Recruitment Process Outsourcing line of business.

Northwestern Mutual Insurance Milwaukee, WI

Field Benefits Representative 4/2000 – 10/2014

Responsible and responded to incoming calls from the Financial Representatives regarding medical benefits including inquiries about deductibles, coinsurance, flexible spending accounts, and health reimbursement accounts.

Provided support to the benefits division by managing divisional written and electronic correspondence, maintaining divisional records according to retention guidelines

Processed weekly reconciliation of claims transfers.

Customer Relations Associate Analyst

Responsible for a wide variety of cases involving a broad range of premium payments and insurance related customer service requests.

Managed analyzed, researched, and determined the appropriate action required for each service request daily, such as name/address changes; dividend option changes, and surrender of additions. In addition, provided account maintenance by applying payments.

Customer Service Representative

Responded to inbound calls from policyholders and financial representatives.

Responsible for a variety of inquiries on Disability, Long Term Care, and Waiver of Premium claims.

Responsible for researching and followed up on claim requirements, ordered medical records, cancelled and reissued checks, and handled other claim activities.

Customer Service Representative

Responded to inbound calls on the Client Service 800 line.

Provided support to the Life Underwriters by answering questions pertaining to underwriting standards.

EDUCATION

Ottawa University

June 2014 Bachelor of Arts in Human Resources

Contact this candidate