Lisa M (Blackburn) Johnson

**** ********* *****, *******, ** 24055

Cell Phone: 804-***-**** ac1yyl@r.postjobfree.com

EDUCATION: Arkansas State University, Little Rock Air Force Base, Little Rock, Ark. Associate of Arts, Business Commerce and Technology.

Park University, Parkville, MO, F.E. Warren AFB, Cheyenne, WY.

Double Major: Bachelor of Science- Management Human Resources and Bachelor of Science- Social Psychology. Sem. hours: 107 Magna Cum Laud GPA: 3.89

Florida Institute of Technology. Melbourne, FL., Half completed Master of Science Business – with concentration in Human Resources, Fort Eustis Army Post, VA 16 credit hours.

04-2013 to Current (2017): Life Stages, Inc., Martinsville, VA QMHP- A Mental Health Support: Detailed care giving, coordinating of individuals lives with mental illness, along with family and facilitating problem solving for the betterment of the entire family and the individual. Assessment, ISP’s, Quarterly Reports, compassionate, goal driving, effective communication and compassionate. Have work with numerous individuals with children, and incorporated the children’s problems, or mental health issues, by addressing the issues. 6 to 9 clients, very organized, deadline directed, efficient, professional, same duties as listed below.

03-201*-**-**** Trinity Support Services, Martinsville, VA QMHP- A Mental Health Support: assisted in organizing clients lives, including independent living skills, finances, coordinating responsibilities. Provided detailed notes for Medicaid, along with creating Independent Services Plans, Quarterly Reports, and any additional items as needed.

07-2008 – 12-2011: Volunteer: Computer assistant/admin. On-line 2 hours week. For MFA (Roanoke) Corporate Renovation Team. Tom Oneto, V.P Physical Plant Mgr. MFA (Medical Facilities of America). Coordinate travel arrangements, billings, reimbursement, time sheet and problem solving various issues for Corporate Maintenance Team. Utilize scanner, Windows XP, internet, customer service, insuring team members needs are achieved, while also insuring a positive outlook on the representation of the company. Expenditures Spreadsheets for Renovation projects. Tom Oneto, 2917 Penn Forest Drive, Roanoke, VA 540-***-****.

02-2007 – 10-2007 MFA: Regency Healthcare Center, Yorktown, VA. Mike Stocks, Regional Facilities Director 757-***-**** Social Services Director, Discharge Planner and Admissions Backup. Promote excellent customer service, detailed, organized, work closely with Home Health Agencies, patients and families, LTC/ALF and nursing staff, families and physicians. Transportation coordinator, Psyc. evaluations, care planning, MDS submissions. Problem solving, detailed reports, organized.

08-2006 – 02-2007 Florida Institute of Technology, Fort Eustis Army Education Center, VA. Supervisor: Jenny Henschel. 757-***-**** Admin. Assist. Assist faculty/students on MBA programs. Free educational tuition.

02-2006 - 07-2006: Williamsburg Landing, Williamsburg, VA. Facilities Office Manager. Chris Lawrence, HR 757-***-****. Office Manager, Maintenance Dept.

8 - 04 to 8-05: Genie Staffing Services, Midwest City, OK. Supervisor: Pat Owen 405-***-**** Clerical Specialist. Human Resources auditing for local Hospital. Customer Service. Temporary positions.

8 - 03 to 5- 04: Kelly Services/State of Wyoming, Office of Medicaid, Travel Eligibility Call Center, Cheyenne, WY . Supervisor Michelle McDonald 307-***-**** (cell) Office: Teri Green, 307-***-****. Developed policy and procedure in the design of call center program from inception, providing transportation benefits to clients in 23 counties, for a program population of 73,000. Managed toll-free phone lines, document all client requests. Adjudicate payments, problem solving, customer service, audit payments, prepare invoices. Facilitate transportation and approval by communication with families, physicians, nurses and other departments. Policy writing, training call center employees, monthly reports, documentation, promoting good customer service.

3-00 to 7-03 University of Wyoming, Laramie County Coop. Ext. Cheyenne, WY. Admin. Assistant all departments: Family Consumer Science, Centsible Nutrition, Ag/Horticulture and 4-H. Supervisor: Susan James 307-***-**** All aspects of business and assisting office manager and staff members. Customer Service, newsletters, coordinated events.

2 - 99 to 6 - 99 Employment Coordinator, Goodwill Industries Inc., Cheyenne, WY. 307-***-**** George Lavato, Director. All aspects of employment for clients. Job placemen/coaching, life skills, documenting, worked closely with Dept. of Voc Rehab, counseling, interview, problem solving.

10 - 90 to 6-98 Wyoming Tribune-Eagle, Cheyenne, WY 307-***-**** Mary Woolsey, Managing Editor, (retired), Editorial Admin. Assistant/Public Service Facilitator, Newsroom. Handled all aspects of customer service, public service announcements, and problem solving. Writing, editing, secretarial duties, marketing committee, interview scheduling.

ADDITIONAL TRAINING: Numerous seminars of customer service, time management, handling a heavy work load, acquired from Univ. of Neb., Preston Univ., and Univ. of Wyo. Organizational Team Building, CPR, Infection Control, and additional Magellan training through Relias learning.

REFERENCES: Available upon request.